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  5. Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel

Reviews of Crowne Plaza Times Square Manhattan, an IHG Hotel 4 stars

1605 Broadway Avenue, New York, NY 10019, United States

#282 of 417 hotels in New York

Guests' Choice

Review score

Based on 4160 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.2

  • Location

    9.4

  • Facilities

    7.6

  • Staff

    8.1

  • Value for money

    7.4

  • Free WiFi

    8.4

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Showing 1 – 25

  • Reviewed: 28 May 2024

    8.0
    Good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Please add refrigerator and microwave oven.

    Good place.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    7.0
    Very close to Broadway, close to Metro
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds and Times Square View
    • Stayed 1 night
    • Submitted via mobile

    Noise from the street. Valet Parking is too expensive.

    Near Broadway, near Metro, lots of restaurants

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Nice stay. Great location.
    • Leisure trip
    • Couple
    • Traditional King Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff

    Location.

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    /
    • Leisure trip
    • Family with young children
    • Traditional King Room
    • Stayed 4 nights

    Reception

    Receptionist was really not opened minded neither sympathic at all!

    Stayed in May 2024

  • Reviewed: 28 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional King Room
    • Stayed 2 nights
    • Submitted via mobile

    Pillows not great and our key card stopping working for some reason. Had to walk downstairs to get it reactivated and hopes it worked when we went back up.

    Location was perfect, easy access from street. Available parking. Good view

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    It’s been almost 2 months and the deposit I’ve made is not yet credited back to my account.

    Location

    Stayed in April 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Traditional Double Room with Two Double Beds
    • Stayed 3 nights
    • Submitted via mobile

    There was no breakfast from hotel

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Traditional King Room
    • Stayed 3 nights
    • Submitted via mobile

    the staff was very friendly and helpful late checkout was excelent

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    Wonderful location, great staff, very nice room
    • Leisure trip
    • Couple
    • Standard King Room with Times Square View
    • Stayed 3 nights

    No Restaurant on site

    View of Times Square

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Perfect Location on Times Square
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 4 nights
    • Submitted via mobile

    Shower temperature was difficult to handle

    Perfect Location.

    Stayed in April 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Beds were small

    Location

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very comfortable stay, great location, friendly staff
    • Leisure trip
    • Group
    • Traditional Double Room with Two Double Beds
    • Stayed 4 nights

    The location was excellent, smack in the middle of Times Square (a few mins walk).

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Centrally located and close to Times Square. Good choice if want that area.
    • Leisure trip
    • Group
    • Standard Double Room with Two Double Beds and City View
    • Stayed 2 nights

    Hotel is a middle-of-the-road hotel, but don't expect high-end finishes, service or amenities. It's certainly okay but maybe not at the high-end of Crown Plaza locations - likely this is due to the high-volume of use it receives.

    Location was centrally located within short walking distance to Times Square. We had a nice view from our room of Times Square. No shortage of things to do within a short distance and was a great location for what we needed during our 2-night stay.

    Stayed in May 2024

  • Reviewed: 22 May 2024

    9.0
    Excellent location. Clean and friendly staff
    • Business trip
    • Solo traveller
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    The best location in NY

    Stayed in May 2024

  • Reviewed: 22 May 2024

    8.0
    Great place n very convenient
    • Leisure trip
    • Family with young children
    • Standard Double Room with Two Double Beds and City View
    • Stayed 2 nights
    • Submitted via mobile

    No restaurant other than a cafe

    It is a central place just to step out n Time Square is round the corner.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 4 nights
    • Submitted via mobile

    Rooms definitely need a refresh

    Bar area and staff were nice

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Traditional King Room
    • Stayed 3 nights

    Would have liked complimentary coffee station, small fridge to keep drinks cold

    The location was in a great spot I appreciated that the hotel had a designated valet pickup/drop off area didn't feel rushed when using a taxi/uber no cars honking behind you because blocking the street

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Would stay again!
    • Leisure trip
    • People with friends
    • Traditional King Room
    • Stayed 2 nights
    • Submitted via mobile

    Design of the bathroom area could have been better - there wasn’t enough counter space by the sink and there could have been better shelving in the shower for toiletries.

    Excellent location, felt safe with the various staff around even at late hours. Room was clean and pretty spacious.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    8.0
    Lovely stay and the hotel was in a good location.
    • Leisure trip
    • Couple
    • Standard King Room with Times Square View
    • Stayed 9 nights
    • Submitted via mobile

    The unexpected deposit on arrival. Overall the room was kept clean thanks to the daily service, however, it was looking tired and clearly had some patch up works done on the bedroom ceiling and in the bathroom that were not finished properly. The room needed some tlc and more attention to detail in its overall decor.

    Probably the most comfortable hotel bed and pillows we have ever had. The room was a good size and the daily cleaning service was excellent. Perfect location.

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted via mobile

    Not enough bath amenities..

    Almost all

    Stayed in May 2024

  • Reviewed: 20 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Traditional Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted via mobile

    Front desk stuff was too slow and did a lot of long conversations while check in line was building up. It took too long to check in. Should have self check in kiosk.

    Fast elevator, sound proof, clean

    Stayed in April 2024

  • Reviewed: 19 May 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 2 nights
    • Submitted via mobile

    Clean

    Location

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Fantastic location lovely room and lovely barman
    • Leisure trip
    • Couple
    • King Room with Roll-in Shower - Mobility and Communications Access
    • Stayed 3 nights
    • Submitted via mobile

    Everyone to busy to talk

    Location and room our bedroom window overlooked Hudson River

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    The shower drain was very clogged which made it very difficult to take a shower.

    Stayed in April 2024

Showing 1 – 25

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