115 Hendersonville Road, Asheville, NC 28803, United States
#38 of 74 hotels in Asheville
Guests' ChoiceBased on 334 hotel reviews
8.5Cleanliness
9.0
Comfort
8.8
Location
9.5
Facilities
8.6
Staff
9.3
Value for money
8.1
Free WiFi
8.7
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End of dialog contentReviewed: 2 June 2024
Sandra
United StatesAll was good!
Property is well maintained overall. Looked like new carpeting. Bathrooms could use updating but were clean.
Stayed in June 2024
Reviewed: 13 May 2024
Robert
United StatesElevator was slow one was out of order.
Great location very well priced
Stayed in May 2024
Reviewed: 2 May 2024
Levasseur
United StatesFull service restaurant. Breakfast included in the price. Free parking. Helpful,friendly,efficient staff.
Stayed in May 2024
Reviewed: 30 April 2024
Stephen
United KingdomGreat location; spacious room; good value for money
Stayed in April 2024
Reviewed: 26 April 2024
Robin
United StatesThe hotel is a bit older and it shows for the cost it could be upgradedi
The service was exceptional
Stayed in April 2024
Reviewed: 23 April 2024
Natalie
United StatesThe rooms and hotel is dated.
Their front desk was beyond helpful and very friendly. Carla was especially helpful!
Stayed in March 2024
Reviewed: 18 April 2024
Joseph
United StatesNothing
The staff was very friendly. The room was clean and very comfortable. The location was perfect since we were there to visit the Biltmore estate.
Stayed in April 2024
Reviewed: 10 April 2024
Carol
United StatesStaff was in kitchen 90 per cent of time - including hostess. Chef (trying to fix heat to food) was rude.
Terrible!! Cold (worked on restoring power while I was there). Couldn’t eat most of it. No comp - charged full price.
Stayed in April 2024
Reviewed: 9 April 2024
Diane
United StatesLots of outlets in room! Pool and hot tub were great. Location- close to Biltmore, village and Asheville.
Stayed in April 2024
Reviewed: 8 April 2024
Jack
United StatesNo breakfast available until 8 am
Near a restaurant
Stayed in April 2024
Reviewed: 24 March 2024
Michelle
BangladeshBreakfast was good. Location was good.
Stayed in February 2024
Reviewed: 14 March 2024
Kenneth
United StatesConvenient location and easy to get in and out of. Older hotel but quiet and nice.
Stayed in March 2024
Reviewed: 2 March 2024
Douglas
United StatesNothing
Fantastic location and delightful staff
Stayed in March 2024
Reviewed: 1 March 2024
Susan
United StatesThe only negative comment I can say is the mattress needs to be upgraded to either higher end mattresses or memory foam. In our opinion, they need some attention.
Location, pleasant staff, historical information about Biltmore/Asheville, and restaurant attached. Oh and the warm and yummy cookies!!!
Stayed in February 2024
Reviewed: 23 February 2024
Jennifer
United StatesThe room matress, wallpaper, decor and electronics do not appear to have been updated In at least 20 years. Simple additions like USB/USB-C enabled outlets and televisions with the ability to login to personal streaming services would be more in keeping with hotels we’ve enjoyed around the globe in the past 5 years. Upgrading the mattress and pillows (all down/down-like- none were firmer) is another recommendation I’d suggest. Finally, a lighter/brighter design scheme that felt more like 2024 and less like 2004 is something I’d to see in hotels of this caliber.
The location as well as the prompt, helpful and Service of all staff was exceptional.
Stayed in February 2024
Reviewed: 18 February 2024
Cooper
United StatesPet friendly was a bonus
Stayed in February 2024
Reviewed: 13 February 2024
Dylan
United StatesFriendly staff, location was great!
Stayed in February 2024
Reviewed: 25 January 2024
Colleen
United StatesThe location was perfect. Staff helpful. Cookies fabulous.
Stayed in December 2023
Reviewed: 16 January 2024
Carr
United StatesThe breakfast in a good place out by itself .The food was well prepared. The waitress very polite and helpful.
Stayed in January 2024
Reviewed: 15 January 2024
Corey
United StatesPillows were a little soft
Stayed in January 2024
Reviewed: 15 January 2024
Kimberly
United StatesThe room I chose in the pictures was more spacious with a tub and dining table which my room had neither. It was clean with the exception of food left in the fridge.
Location was good. Beautiful hotel inside and outside. Staff was very helpful and friendly. The cookie on arrival was a nice touch! I accidentally parked out back and the staff came quickly to let me in.
Stayed in January 2024
Reviewed: 6 January 2024
Carr
United StatesThe location was near to good restaurants and the Biltmore Clean updated
Stayed in January 2024
Reviewed: 1 January 2024
Andrea
United StatesThe back parking lot did not feel safe at night. More lighting is definitely needed.
Very convenient location to the Biltmore Estate. The breakfast buffet was great!
Stayed in December 2023
Reviewed: 30 December 2023
Karen
United StatesThis is a great location for anyone wanting to visit downtown Asheville or Biltmore House. The staff were friendly and helpful. The breakfast was outstanding!
Stayed in December 2023
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