500 Cypress St, Abilene, TX 79601, United States
#2 of 39 hotels in Abilene
Guests' ChoiceBased on 82 hotel reviews
9.3Cleanliness
9.5
Comfort
9.6
Location
9.4
Facilities
9.6
Staff
9.3
Value for money
8.9
Free WiFi
9.4
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End of dialog contentReviewed: 19 May 2024
Medart
United StatesWhen we were checking out, Eugene checked us out, and he had a very bad attitude. He seemed annoyed, and we were an inconvenience to him. Our interaction with him was literally the last 5 mins we were in the building everything else was wonderful.
The hotel is super nice, clean, and loved the pool.
Stayed in May 2024
Reviewed: 9 May 2024
Debbi
United StatesEveryone tried to be welcoming, friendly and helpful.
Stayed in April 2024
Reviewed: 3 May 2024
Robert
United StatesThe free coffee in the lobby only lasted till 8:00 AM when it should be available (both regular and decaf) until noon. And, on day two, it was empty by 7:30AM. Also, the hotel room furniture (while new, attractive, and stylish) has drawers that are too low to the ground. Old guys like me shouldn't have to kneel down to sort through our clothes that are stored in the drawer. Finally, the stylish barn doors on the hotel room bathroom can be dangerous because they do not have stop-closures, so I crushed my fingers closing the door (bled for almost an hour), and made me late for my conference. A child's fingers would have required an emergency room visit if crushed that hard by the same heavy door and same metal door hardware. The property owner should remedy that issue ASAP to avoid unnecessary customer injuries and resulting lawsuits.
The location was perfect for our planned trade show activity, staff was friendly and accommodating, rooms were clean, spacious comfortable, and well appointed, and parking was free easily accessible and in close proximity to the facility. The facility was well staffed, so there was not much waiting in line (unlike San Antonio location).
Stayed in April 2024
Reviewed: 29 April 2024
Taylor
United StatesThe staff wasn’t very nice and we had to go down and pick up our delivery food
The room was very nice and we felt safe
Stayed in April 2024
Reviewed: 27 April 2024
Khristy
United StatesSome one did sent the fire alarm off twice in one night. But the staff handled the situation quickly.
Great location. Staff was very nice. They also have delicious fresh cookies at the front desk, my kids got some every time we went by there and they loved it. The pool was very nice with fresh towels at the door and the gym had tons of great equipment, fresh towels, a speaker and waters!!
Stayed in March 2024
Reviewed: 13 April 2024
William
United StatesN/A
The facilities were in great condition, brand new hotel. The best part was the staff. They went out of their way to accommodate us with food off hours and with any requests.
Stayed in April 2024
Reviewed: 24 March 2024
Terrell
Abkhazia, GeorgiaIt would be nice to have complimentary breakfast.
Location was perfect.
Stayed in March 2024
Reviewed: 1 March 2024
Melissa
United StatesNOTHING
ALL
Stayed in February 2024
Reviewed: 20 February 2024
Melissa
United Statesnothing
all
Stayed in February 2024
Reviewed: 16 February 2024
Mecca
United StatesSuper friendly staff, great looking room!
Stayed in February 2024
Reviewed: 25 January 2024
Katharine
United StatesDining room was noisy due somewhat to acoustics. Needs more ambiance.
Dinner was good. Bar service was good and seating comfortable.
Stayed in January 2024
Reviewed: 17 January 2024
Edward
United StatesA hot tub would be nice, but not necessary.
My wife and I particularly liked the laminate flooring in place of carpet. There was a nice clean area rug, which can easily be cleaned. Carpet flooring is so much dirtier.
Stayed in January 2024
Reviewed: 18 December 2023
Alanna
United StatesIt's amazing. The staff are friendly and they're ready to answer your questions. I wish they fix the CC issue since its not showing on TV.
Stayed in December 2023
Reviewed: 14 December 2023
Annie
United StatesI had to check out. I think the seventy dollar hold is a little excessive
Nice big room, chocolate chip cookies, and although I didn't use the bar, I think that is a plus
Stayed in December 2023
Reviewed: 3 December 2023
Tressie
United StatesEverything
Stayed in December 2023
Reviewed: 20 November 2023
Leah
United StatesIt was beautiful and so clean. The staff were so kind. Especially Gabriel at the restaurant. We ate breakfast both days and he was consistently amazing!!!!
Stayed in November 2023
Reviewed: 19 November 2023
Jacqui
United StatesNo room service available.
Very clean and classy. Great location!
Stayed in November 2023
Reviewed: 16 November 2023
Solise
United StatesFriendly people and close proximity to the convention center.
Stayed in November 2023
Reviewed: 1 November 2023
Texan1
United StatesNice new hotel in great location in downtown Abilene near restaurants and shops. Convenient parking across the street for no additional costs.
Stayed in October 2023
Reviewed: 29 October 2023
June
United StatesN/A
There are charging outlets everywhere in the hotel room. Rooms have hardwood flooring instead of carpet😁 very clean and sanitary.
Stayed in October 2023
Reviewed: 19 October 2023
Royal
United StatesEverthing was great
NA
Stayed in October 2023
Reviewed: 15 October 2023
John
United StatesYou need more parking
Very clean. Staff was very friendly.
Stayed in October 2023
Reviewed: 11 October 2023
Wynand
United StatesNone
Brand new hotel in excellent location within walking distance from downtown Abilene. Comfortable beds and spotlessly clean. Good bar with snacks downstairs.
Stayed in October 2023
Reviewed: 17 September 2023
Karen
United StatesThis is a beautiful new modern Hotel. It was very clean and comfortable. It has a nice restaurant and separate beautiful bar. Easy walk to the convention center. The staff was friendly and helpful. I would definitely stay here again
Stayed in September 2023
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