2400 Willow Street Pike, Lancaster, PA 17602, United States
#14 of 35 hotels in Lancaster
Guests' ChoiceBased on 323 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
8.9
Facilities
8.6
Staff
8.7
Value for money
7.8
Free WiFi
7.5
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End of dialog contentReviewed: 16 May 2024
Jessica
United StatesThe pool and water park were great
Stayed in February 2024
Reviewed: 1 May 2024
Lyndsey
United StatesWe thought there was a hot tub. They were doing some work on the hotel inside so it could be a little noisy at times. I would of liked more eating options in the hotel or a nicer restaurant inside.
The pool was very nice. I would of loved a hot tub but other than that a great stay! A very clean room. We loved the big bathroom! Staff was extremely helpful and friendly! The cookies at check in was a nice touch!
Stayed in April 2024
Reviewed: 1 April 2024
Andrew
United StatesWhat I didn't like was I wasn't able to stay there for a few more days. Overall it was a great experience. Would recommend to another person. Lighting in the rooms can be a lot better FYI.
I liked the scenic view of the church with hills in its background. I loved how close the stores were to the resort.
Stayed in March 2024
Reviewed: 31 March 2024
Smith
United Statescookies that's given out
pool for the children
Stayed in March 2024
Reviewed: 2 January 2024
Gwen
United StatesThe frog slide was down, which may not seem like a big deal but our Autistic 3 year old LOVES it and a reason we come there. So he was very disappointed, that he could see it, but not allowed on it. They had it caution taped off.
We always come here! Our kids love it. We come for the kids water area.
Stayed in January 2024
Reviewed: 18 December 2023
Gloria
United StatesThe cost was high for the time we were there
Clean and comfortable
Stayed in December 2023
Reviewed: 18 December 2023
Michael
United StatesThe shower had low pressure, and the room had a musty smell.
The pool was nice, comfy beds. Beautiful hotel lobby and scenery
Stayed in December 2023
Reviewed: 4 December 2023
Sue
United StatesWhat was not to like, we even got cookies! Thank you for that.
Everything was great. The only reason I didn't give 10's is, we can always do better.
Stayed in December 2023
Reviewed: 14 September 2023
Joan
United StatesI wish the price was lower.
I did not eat any of the food because I just used the hotel for sleeping. I was in town for a family reunion and spent most of the time with them.
Stayed in September 2023
Reviewed: 14 September 2023
Kent
United StatesN/a
Good job
Stayed in September 2023
Reviewed: 30 August 2023
Vincent
FranceNothing
Good location. Great confort.
Stayed in July 2023
Reviewed: 29 August 2023
Rafael
United StatesThe room was not cleaned during the three days of our stay.
Stayed in August 2023
Reviewed: 11 July 2023
Daryl
United StatesThe TV was not good
Everything else was good
Stayed in July 2023
Reviewed: 11 May 2023
Samuel
United StatesGolf out back, played 9 quick holes and will be back for that particular amenity for sure
Stayed in May 2023
Reviewed: 22 April 2023
Harmony
United StatesNeeded an extra blanket/sheets in closet
The rooms were neat and tidy. Staff had excellent customer service. Woman whom checked me in even made me laugh! Clean pool and on duty staff was visible.
Stayed in January 2023
Reviewed: 8 April 2023
Julie
United StatesAdvertised as having room service which was not available. Food options not available after 8PM.
Stayed in April 2023
Reviewed: 27 March 2023
Norman
United StatesNot enough attention checking in - didn't know where pool, gym were, etc. Breakfast not very good. Great to have a refrigerator but without a microwave it cannot be used effectively especially since there is no room service. TV in sitting room was not working well perhaps batteries are low. Too many mirrors everywhere. Overcharged our bill - not what booking.com advised us it would be.
Room was very nice - loved the suite! Bed was comfy and room temperature perfect. Staff friendly. Environment quiet and clean. More than enough lighting. Bathroom well stocked and shower size a plus.
Stayed in March 2023
Reviewed: 14 March 2023
Mathevan
United StatesIts really surprising that they dont have microwave in the room. When they have refrigerator, its kind of default to have a microwave. So the alternate way to heat your food id, go to lobby and there will be sweet shop adjacent to lobby where you can heat your food if needed.Felt really hard to manage foods because of this!!
The overall property is really awesome. A very calm and quiet place. Facillities are good. Perfect place for a quiet calm vacation. Indoor swimming pool is awesome. Dont forget to get the choclate cookies at Lobby at thr time.of check in. Its rich in taste. The godd part is the cookies will.be warm whenever you get from them. Ask for your cookies anytime at the lobby during the entire stay.
Stayed in March 2023
Reviewed: 6 March 2023
Josie
United Statesthe rooms have a weird smell look mold
nice hotel
Stayed in March 2023
Reviewed: 27 February 2023
Jason
United StatesThere was no microwave in the room and there were no complimentary breakfast options, and coffee was only available in the morning.
The staff was friendly and accommodating. From front desk to restaurant staff to house keeping everyone went above and beyond to ensure our stay was perfect.
Stayed in February 2023
Reviewed: 12 February 2023
Family
United StatesI was very disappointed that the Jacuzzi is no longer available and it was filled in with cement. I've been staying at this hotel for 8yrs and I've always looked forward to enjoying the hot tub. But this was my first stay I couldn't
I loved the view from my room, the beds were super comfortable. The kids really enjoyed the pools both small & big pool. Breakfast buffet was delicious and staff were pleasant.
Stayed in January 2023
Reviewed: 29 December 2022
Christa
United StatesThe price for 2 rooms for 2 nights cost over $800. The breakfast was $14 a person and we are a family if 8, so this isn't very affordable. I asked for connecting rooms at the time of booking and was not accommodated. Also, the free chocolate chip cookies contain walnuts. My daughter began eating one, not knowing about the walnuts, and had an allergic reaction. I have never heard of walnuts being in chocolate chip cookies. Get rid of the walnuts! A couple bites of one cookie almost meant a trip to the hospital for us!
Location was centrally located. Pool was great.
Stayed in December 2022
Reviewed: 5 October 2022
Penny
United StatesOnly one towel hook in bathroom. Space going into bathroom very narrow and close to closet. Difficult to navigate in dark during the middle of the night. No microwave. A K-Cup machine in room would be great in case you want a fresh hot cup of your own coffee first thing in the a.m.
Pretty building. Up to date rooms. The cookies. The pool. Friendly staff. Restaurant was nice ( great view), friendly wait staff and good breakfast selection.
Stayed in September 2022
Reviewed: 25 August 2022
Hughes
United StatesDidn't have microwave in rooms and creamer was spoiled for the coffee.
Stayed in August 2022
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