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Reviews of DoubleTree Resort by Hilton Lancaster 4 stars

2400 Willow Street Pike, Lancaster, PA 17602, United States

#13 of 35 hotels in Lancaster

Guests' Choice

Review score

Based on 323 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.8

  • Facilities

    8.6

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 16 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The pool and water park were great

    Stayed in February 2024

  • Reviewed: 1 May 2024

    9.0
    I would stay here again.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 2 nights

    We thought there was a hot tub. They were doing some work on the hotel inside so it could be a little noisy at times. I would of liked more eating options in the hotel or a nicer restaurant inside.

    The pool was very nice. I would of loved a hot tub but other than that a great stay! A very clean room. We loved the big bathroom! Staff was extremely helpful and friendly! The cookies at check in was a nice touch!

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Spa Bath
    • Stayed 2 nights
    • Submitted via mobile

    What I didn't like was I wasn't able to stay there for a few more days. Overall it was a great experience. Would recommend to another person. Lighting in the rooms can be a lot better FYI.

    I liked the scenic view of the church with hills in its background. I loved how close the stores were to the resort.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    comfort to have our conference there
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 4 nights

    cookies that's given out

    pool for the children

    Stayed in March 2024

  • Reviewed: 2 January 2024

    8.0
    Our go to for family weekend getaways.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The frog slide was down, which may not seem like a big deal but our Autistic 3 year old LOVES it and a reason we come there. So he was very disappointed, that he could see it, but not allowed on it. They had it caution taped off.

    We always come here! Our kids love it. We come for the kids water area.

    Stayed in January 2024

  • Reviewed: 18 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The cost was high for the time we were there

    Clean and comfortable

    Stayed in December 2023

  • Reviewed: 18 December 2023

    9.0
    Great time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The shower had low pressure, and the room had a musty smell.

    The pool was nice, comfy beds. Beautiful hotel lobby and scenery

    Stayed in December 2023

  • Reviewed: 4 December 2023

    9.0
    Too bad it was only overnight. The Christmas decorations, comfort & cleanliness were over the top!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    What was not to like, we even got cookies! Thank you for that.

    Everything was great. The only reason I didn't give 10's is, we can always do better.

    Stayed in December 2023

  • Reviewed: 14 September 2023

    9.0
    It was great to have a clean and quiet place so near my family.
    • Leisure trip
    • Family with young children
    • Queen Room with Spa Bath - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I wish the price was lower.

    I did not eat any of the food because I just used the hotel for sleeping. I was in town for a family reunion and spent most of the time with them.

    Stayed in September 2023

  • Reviewed: 14 September 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    N/a

    Good job

    Stayed in September 2023

  • Reviewed: 30 August 2023

    9.0
    Nice hotel.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Bath Tub - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Good location. Great confort.

    Stayed in July 2023

  • Reviewed: 29 August 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    The room was not cleaned during the three days of our stay.

    Stayed in August 2023

  • Reviewed: 11 July 2023

    9.0
    Superb
    • Business trip
    • Solo traveller
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The TV was not good

    Everything else was good

    Stayed in July 2023

  • Reviewed: 11 May 2023

    8.0
    Went for a quick weekend getaway, the family/wife & kids enjoyed which is most important
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Golf out back, played 9 quick holes and will be back for that particular amenity for sure

    Stayed in May 2023

  • Reviewed: 22 April 2023

    9.0
    Clean facilities & great customer service.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Needed an extra blanket/sheets in closet

    The rooms were neat and tidy. Staff had excellent customer service. Woman whom checked me in even made me laugh! Clean pool and on duty staff was visible.

    Stayed in January 2023

  • Reviewed: 8 April 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Advertised as having room service which was not available. Food options not available after 8PM.

    Stayed in April 2023

  • Reviewed: 27 March 2023

    8.0
    Nice place to stay but has concerns
    • Leisure trip
    • Couple
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights

    Not enough attention checking in - didn't know where pool, gym were, etc. Breakfast not very good. Great to have a refrigerator but without a microwave it cannot be used effectively especially since there is no room service. TV in sitting room was not working well perhaps batteries are low. Too many mirrors everywhere. Overcharged our bill - not what booking.com advised us it would be.

    Room was very nice - loved the suite! Bed was comfy and room temperature perfect. Staff friendly. Environment quiet and clean. More than enough lighting. Bathroom well stocked and shower size a plus.

    Stayed in March 2023

  • Reviewed: 14 March 2023

    8.0
    Amazing quiet and calm relaxing STAY!!!
    • Leisure trip
    • Family with young children
    • Queen Room with Spa Bath - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Its really surprising that they dont have microwave in the room. When they have refrigerator, its kind of default to have a microwave. So the alternate way to heat your food id, go to lobby and there will be sweet shop adjacent to lobby where you can heat your food if needed.Felt really hard to manage foods because of this!!

    The overall property is really awesome. A very calm and quiet place. Facillities are good. Perfect place for a quiet calm vacation. Indoor swimming pool is awesome. Dont forget to get the choclate cookies at Lobby at thr time.of check in. Its rich in taste. The godd part is the cookies will.be warm whenever you get from them. Ask for your cookies anytime at the lobby during the entire stay.

    Stayed in March 2023

  • Reviewed: 6 March 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • One-Bedroom King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    the rooms have a weird smell look mold

    nice hotel

    Stayed in March 2023

  • Reviewed: 27 February 2023

    9.0
    The care and concern of the staff makes any negatives of the property seem trivial.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There was no microwave in the room and there were no complimentary breakfast options, and coffee was only available in the morning.

    The staff was friendly and accommodating. From front desk to restaurant staff to house keeping everyone went above and beyond to ensure our stay was perfect.

    Stayed in February 2023

  • Reviewed: 12 February 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was very disappointed that the Jacuzzi is no longer available and it was filled in with cement. I've been staying at this hotel for 8yrs and I've always looked forward to enjoying the hot tub. But this was my first stay I couldn't

    I loved the view from my room, the beds were super comfortable. The kids really enjoyed the pools both small & big pool. Breakfast buffet was delicious and staff were pleasant.

    Stayed in January 2023

  • Reviewed: 29 December 2022

    7.0
    Staff was lovely. Rooms were clean. Pool was great.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The price for 2 rooms for 2 nights cost over $800. The breakfast was $14 a person and we are a family if 8, so this isn't very affordable. I asked for connecting rooms at the time of booking and was not accommodated. Also, the free chocolate chip cookies contain walnuts. My daughter began eating one, not knowing about the walnuts, and had an allergic reaction. I have never heard of walnuts being in chocolate chip cookies. Get rid of the walnuts! A couple bites of one cookie almost meant a trip to the hospital for us!

    Location was centrally located. Pool was great.

    Stayed in December 2022

  • Reviewed: 5 October 2022

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Only one towel hook in bathroom. Space going into bathroom very narrow and close to closet. Difficult to navigate in dark during the middle of the night. No microwave. A K-Cup machine in room would be great in case you want a fresh hot cup of your own coffee first thing in the a.m.

    Pretty building. Up to date rooms. The cookies. The pool. Friendly staff. Restaurant was nice ( great view), friendly wait staff and good breakfast selection.

    Stayed in September 2022

  • Reviewed: 25 August 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Didn't have microwave in rooms and creamer was spoiled for the coffee.

    Stayed in August 2022

Showing 1 – 25

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