801 North Loop 1604 East, San Antonio, TX 78232, United States
#2 of 320 hotels in San Antonio
Guests' ChoiceBased on 726 hotel reviews
9.2Cleanliness
9.3
Comfort
9.3
Location
9.3
Facilities
9.3
Staff
9.6
Value for money
9.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 28 May 2024
Crystal
United StatesI had my do not disturb sign on door and the maid came in. Not appreciated.
Convenient location and exceptionally clean. Staff was very friendly.
Stayed in May 2024
Reviewed: 27 May 2024
Miguel
United StatesHotel is a little outdated but did not bother me due to exceptional customer service and comfort of the rooms and beds
Breakfast was delicious and breakfast staff were friendly and wished me a good morning
Stayed in May 2024
Reviewed: 27 May 2024
Geoffroy
United StatesWe love their service
Stayed in May 2024
Reviewed: 16 May 2024
Sandra
United StatesEverything
Stayed in May 2024
Reviewed: 15 May 2024
Imran
GermanyEverything was good
Stayed in May 2024
Reviewed: 13 May 2024
Artga
United StatesEverything! It was a great stay, we loved the free breakfast AND kick back hours with free dinner and drinks! It was an awesome stay we enjoyed everything. Staff was super sweet and informative. We definitely plan on staying again!
Stayed in May 2024
Reviewed: 9 May 2024
Nikila
Sri Lankagreat breakfast, i liked it.
Stayed in February 2024
Reviewed: 2 May 2024
Matthew
United StatesThey had complementary breakfast AND dinner. The room was very clean and spacious. The staff was great!
Stayed in March 2024
Reviewed: 17 April 2024
Mehulkumar
United KingdomLocation
Well run, friendly, great perk of the evening drinks and meal!
Stayed in March 2024
Reviewed: 15 April 2024
Patricia
United StatesThis time hotel room lacked hand wash and other cleaning like tissue under the sink. Little bars of soap. Can’t check in on line . It’s awesome to check in on line . It’s quick at the front desk to just get your keys.
This hotel has always provided everything. I love the peace and comfort. Wish we could check in on line it makes things run fast at the front desk. Thank you
Stayed in April 2024
Reviewed: 14 April 2024
Francis
United StatesWould like to have seen somewhat lower-priced wine in the pantry store for the evenings that we were not able to take advantage of happy hour.
I particularly appreciated the full breakfast and full 530-700 PM happy hour/supper including two free drinks per person!
Stayed in April 2024
Reviewed: 4 April 2024
Katie
United StatesNothing
Really good value, all staff were excellent and very friendly. Property was spotless. Loved the 5.30 kickbacks :-)
Stayed in March 2024
Reviewed: 26 March 2024
Haley
United StatesEverything was great
Everything
Stayed in March 2024
Reviewed: 21 March 2024
Samantha
United Statesthe pool the room how clean it was
everything free breakfast dinner the pool free drinks I love it and will be back
Stayed in March 2024
Reviewed: 18 March 2024
Choe
United StatesOur arrival was relaxing and friendly. Our room was nice and clean. Breakfast and dinner was fun. We really enjoyed the friendly staff. We will be returning without a doubt.
Stayed in March 2024
Reviewed: 4 March 2024
Jenn
United StatesEverything was great,staff was friendly,rooms were spacious and clean. Nice big fridge for our essentials Food was good nice and warm, great indoor pool and hot tub. Location was a plus!
Stayed in March 2024
Reviewed: 28 February 2024
Mirian
United StatesThe service was excellent. The staff I met were very friendly.
Stayed in February 2024
Reviewed: 2 February 2024
Bishop-sheppard
United StatesClose to our family
Stayed in January 2024
Reviewed: 8 January 2024
Gale
United StatesSome of the furniture is flimsy.
It was a great value and a very welcoming place.
Stayed in January 2024
Reviewed: 8 January 2024
Diana
United StatesThis hotel offers afternoon popcorn, dinner and drink vouchers, and a breakfast buffet. Coffee is readily available.
Stayed in January 2024
Reviewed: 31 December 2023
Kenda
United StatesThe location made it further out, so travel was like at least 20 minutes to get anywhere. Other than that the hotel was absolutely great.
Breakfast was really wonderful. It was an added surprise that dinner was also included and that we got three free drinks that made this day. Just absolutely fabulous.
Stayed in December 2023
Reviewed: 29 December 2023
Delana
United StatesMaybe an extra 30 minutes on breakfast when it's the Holidays.
Staff was extremely helpful and friendly. Very clean, nice, comfortable rooms and hotel.. Would definitely stay here again.
Stayed in December 2023
Reviewed: 28 December 2023
Charkara
United StatesWhat’s there not to like this place is the best!
Everything!
Stayed in December 2023
Reviewed: 21 December 2023
David
United StatesWe enjoyed the morning and afternoon buffets provided by the hotel. Loved the open coffee and soft drinks bars during the day and evening. Our room was nice, but we missed the computer, phone plug availability, needs updating. We’ve been to the same hotel annually for 3 years in December to be near family, in the same accessible king suite. Staff was very friendly and accommodating to our needs, early checkin, use of the guest lobby to host a small family party, etc.
Stayed in December 2023
Tenterden, UK
Tweed Heads, Australia
Dolgellau, UK
Como, Italy
Bad Vilbel, Germany
Sysslebäck, Sweden
Pula, Croatia
Harbin, China
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content