7300 West Broad Street, Richmond, 23294, United States
#54 of 75 hotels in Richmond
Guests' ChoiceBased on 380 hotel reviews
6.5Cleanliness
7.0
Comfort
7.1
Location
7.8
Facilities
6.9
Staff
7.1
Value for money
7.3
Free WiFi
6.2
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End of dialog contentReviewed: 27 May 2024
Thornton
United StatesMy check in was a hour late room was not cleaned had to keep telling the lady what to clean
Stayed in May 2024
Reviewed: 27 May 2024
Sinclair
United StatesOther than getting a room with a broken AC unit we were pleased with the cleanliness. Did NOT see any bugs or signs of them.
The staff was very accommodating when the AC wasn't working and cut us a serious discount for the inconvenience.
Stayed in May 2024
Reviewed: 13 May 2024
Kathy
CanadaBreakfast was advertised as available until 10 but actually stopped at 9 so even though it was supposed to be included . So no breakfast!!
Location was good and safe area
Stayed in May 2024
Reviewed: 11 May 2024
Eric
FranceBreakfast can be improved, there's not much...
Convenient to visit Richmond
Stayed in May 2024
Reviewed: 9 May 2024
Ariel
United StatesI definitely learned what a double bed was. Quite small for two adults. Also, my son was literally stopped at the door because the "policy" advised the breakfast could not go outside the lobby. All they had was a waffle maker, juice, bagels, and cereal. My son made a waffle to eat in the car because we were headed to a sports tournament at 8am. The demeanor of the front desk clerk was rude and demanding. I've NEVER been told by a lodging facility where I could eat my breakfast. Never by a 3-5 star however the Econo Lodge had the audacity....
The location was great. The outside of the facility was well kept. The refrigerator was already plugged in and cold.
Stayed in May 2024
Reviewed: 26 April 2024
William
United StatesThe ice machine didn't work
We ate breakfast away from hotel
Stayed in April 2024
Reviewed: 19 April 2024
Ivo
NetherlandsGood value for money and a comfy bed.
Stayed in April 2024
Reviewed: 16 April 2024
Ann
United StatesCouldn't make easy referrals for food.
BNreakfast was very goood with many choices and nutritious, JUst need to offer tea.
Stayed in April 2024
Reviewed: 16 April 2024
Michael
United StatesFound 2 squished roaches on the walls and a rag soaked in cleaning chemicals hanging in the shower
Bed wasn't bad n nice hot water
Stayed in April 2024
Reviewed: 15 April 2024
Ruth
United StatesBed frame was made of metal (?) that creaked and groaned terribly.
Beds were comfortable, room was clean and roomy. Quiet.
Stayed in April 2024
Reviewed: 10 April 2024
Rob
NetherlandsCleanliness. The floor was definitely not clean. Very uncomfortable chair. No working coffeemachine.
Location. Staff tried to provide us with a working coffeemachine, but they all didn't work🙃
Stayed in March 2024
Reviewed: 30 March 2024
Powe
United StatesSmall eating place and no gym
Breakfast was very basis and good location
Stayed in March 2024
Reviewed: 24 March 2024
Mya
United Statesit smelled like cigarettes and there was noise from the other suites
good breakfast, easy access, and nice staff
Stayed in March 2024
Reviewed: 18 March 2024
Fernandes
CanadaWe had cockroaches on our bedroom. The room was next to some kind of dumpster so you could hear the loud noise of something being dropped every once in a while. The shower didn’t have hot water. The breakfast was terrible, to go coffee cups were like 30ml, no sweeteners, no milk, very little places to seat, very poor. We just decided to go elsewhere for breakfast.
The hotel room is pretty standard. Staff was fine but we also didn’t ask them for anything, it was just checkin.
Stayed in March 2024
Reviewed: 13 March 2024
Rosemary
United StatesNo blanket on bed.
I didn’t get one.
Stayed in March 2024
Reviewed: 7 March 2024
Reginald
United StatesIt was just a bit more bares bone than I'm used to, but I guess you get what you pay for. No carpeting, no art on the walls. The bedframe was some kind of metal which made quite a noise everytime it was touched.
The bed was comfortable and everything functioned all right. The breakfast was OK.
Stayed in March 2024
Reviewed: 5 March 2024
Yolanda
United StatesI didn't realize that I had chosen a smoking room because the room smelled like someone just left out the room smoking. So my kids and I had to smell smoke from a cigarette the entire stay. Also I didn't know that I had to put down a deposit and I was expecting to pay what I was told to pay in the email that I received so I was a little bit surprised about that, and I didn't stay but one night because I checked out early and I didn't even get half of my money back for the night that I didn't stay but I did received my deposit back and I was satisfied with that but I still wanted half of my money back and I was disappointed about that. There's more that I was disappointed about my stay but I will save that for another time or day.
I like room, it nice and clean and comfortable.
Stayed in March 2024
Reviewed: 21 December 2023
Brianna
United StatesThe people who I assume live there were noisy and rude throughout the night
The bed was clean and the staff were nice
Stayed in December 2023
Reviewed: 15 December 2023
Brianna
United StatesI stayed on the smoking inside not really sure if that’s the reason why some of the guest on this side were loud throughout the night. doors slamming, just a lot of unnecessary mess.
The cleaning staff are very attentive room was clean they do provide breakfast
Stayed in December 2023
Reviewed: 20 November 2023
Jeff
United StatesBathroom light didn’t work
Amazing value
Stayed in November 2023
Reviewed: 16 November 2023
Bumgarner
United StatesThe door to get in was messed up. You had to slam it for it to shut. It wasn't level on the hinges. The staff was short and to the point but not in a friendly way.
It was clean and the price wasn't bad for the room size
Stayed in November 2023
Reviewed: 13 November 2023
Allison
United StatesNoisy in the evenings, air from ac stunk, shady people around typical of this type of hotel.
Ease of check in, easy to locate and access room, clean room Great price compared to other similar hotels. Better choice than Quality inn don't bother go here instead.
Stayed in November 2023
Reviewed: 20 October 2023
Joann
United StatesThe sheer curtain had tears in; breakfast was very skimpy (just waffles). Bed was squeaky and bedsheet had a hole in it. Noisy guest above us and woke us up earlier than we wanted to get up, Bathroom was very big, but just toliet and shower, there would have been plenty of room to add a vanity. Sink and vanity in the bedroom area.
It was nice that the refrigerator had a freezer. Room was clean.
Stayed in October 2023
Reviewed: 14 October 2023
Kari
United StatesJust the check in person
Location was good breakfast was good but the check in person at the front hated her job and showed it. When I came to the front she just sat there and stared at me like I ruined her life coming up there
Stayed in October 2023
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