Perfect location close to downtown. Comfy and clean!

Stayed in June 2024

Parking is limited / or non existent We were not able to park (using the self park $12 per day mandated by Element / property. We waited and looked for 45 mins for a parking spot late at night. All the parking spots were taken and there were no remaining. The only spots were clearly marked TOW ZONE if not a part of the business so we avoided. For a great property to remain in good standing, the parking situation must be improved. Eliminate the cost to park if there are not enough parking spots for guests staying in the hotel.

Stayed in May 2024

Excellent location- just outside of the downtown area so could walk there. Building has attractive and useful design. Units have kitchen, sofa, work table and a window you can open. Lounge/eating area has outdoor balcony as well. Top floor outdoor patio has great view.

Stayed in May 2024

Too soft bed

Clean,, nice views, responsive & friendly staff

Stayed in May 2024

Room had chip crumbs on the floor but otherwise clean

Love the hotel and breakfast

Stayed in May 2024

Nothing.

It was very clean and accommodating.

Stayed in May 2024

Suites were spacious, very clean and comfortable. Every staff member we interacted with was friendly and helpful. Nice selection for breakfast. Patio on the 7th floor was awesome!

Stayed in May 2024

Walkable to downtown, staff friendly and helpful, refreshing iced water in lobby area, cheese and beverages at night

Stayed in May 2024

Noisy, as close to busy road. 12 dollar a day extra charge for parking your car.

New, modern hotel with large, bright rooms & well equipped kitchenette. Good breakfast & welcome drinks. Big comfortable bed. Easy 15 minute walk to downtown.

Stayed in May 2024

The coffee machine needs a full time attendant

Stayed in April 2024

Bed was hard

Clean and contemporary

Stayed in April 2024

Fresh fruit at breakfast

Stayed in March 2024

The only negative would be the eggs and meat, but that's a hard thing to keep delicious all morning and on a buffet. So, that really doesn't reflect on the company or staff.

The breakfast was delicious. It was well-maintained and clean, while being very inviting. The eggs and meat weren't so great, but that's how it is with any continental breakfast. However, the cereal bar, bread bar, yogurt bar, drink bar, and condiments for all things were GREAT! I love the touch of class that the area has. The all day espresso and coffee bar was a lifesaver.

Stayed in April 2024

I like everything

Room was clean and they have a very good breakfast! Perfect location.

Stayed in April 2024

Studio room was very spacious and had excellent kitchen with frig, stove, microwave, dishes, and even a dishwasher! Such a fabulous space!

Stayed in March 2024

I wish there were a hot tub, but that’s simply because we were on a road trip and it would’ve been so nice to take a soak. The pool was very busy, but it was during spring break, so it’s totally understandable.

The breakfast was a great addition because it had healthy and satisfying options. The proximity to downtown Asheville and the blue ridge parkway was our main reason for booking here, and there were great dining options within walking distance. Our room had Mountain views which was the icing on top! LOVED the small kitchenette for storing snacks and drinks. Also had a gigantic bathroom.

Stayed in April 2024

The hotel didn’t do housekeeping on our room. Sounds like they clean your room on request or every third day. For a Westin branded hotel, this was disappointing

Room very comfortable. Great shower. Soft pillows. Had microwave and sink, filter for drinking water. Utensils. Coffee maker just ok. Breakfast self-serve was very good and delicious.

Stayed in March 2024

N/A

This was a great spot for a quiet nights sleep after enjoying downtown Asheville.

Stayed in March 2024

This is only what I experienced. The internet was not working in the room when we arrived. They did send a maintenance guy in around 7pm to attempt to fix. Gonzalo was able to replace the router and remote to get the TV working. The toilet ran every hour on the hour. This was due to a bad tank gasket I am sure. The only thing I would ask in your representation of the hotel please add the noise level from the major highway traffic. This was not disclosed anywhere and I can understand why. The noise from the traffic was constant even at 2am. When I asked the front desk about it Ian advised the traffic noise is less on the mountain side of the hotel . These are good things to know especially when your traveling from far away.

The breakfast was a plus each morning not having to leave the hotel. Only suggestion I have is add a few more things to the hot bar. The location of the hotel was great and within walking distance of downtown without having to cross a major highway.

Stayed in March 2024

Parking was never impossibly to find but on a busier weekend could be problematic

Breakfast area was amazing and view from the rooftop was awesome! Room was great and comfy

Stayed in February 2024

NA

The room was clean and comfortable, and the view from the rooftop patio was wonderful! The shuttle service to downtown was a bonus!

Stayed in February 2024

Very nice hotel but bit pricey $$$

Great location beautiful view

Stayed in March 2024

Breakfast was better than average hotel free breakfasts, but the eggs are not good. I don’t know what it is about the eggs on hotels, but they have a funny texture and just don’t taste right. Pancakes were like sole of my shoe. Tough. Coffee was good.

A very serene and relaxing stay. Rooms were very clean, the whole place was actually. GREAT SMELL when you walked into the lobby, fresh and lemony. Bed was comfortable, shower was delightful.

Stayed in March 2024

Breakfast had no coffee.

Stayed in December 2023