Reviews of Embassy Suites Charleston 3 stars
300 Court Street, Charleston, WV 25301, United States
#4 of 26 hotels in Charleston
Guests' ChoiceReview score
Based on 915 hotel reviews
8.5Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.9
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Facilities
8.8
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Staff
8.9
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Value for money
8.1
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Free WiFi
7.5
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Reviewed: 1 June 2024
Cindi
United States58 reviews1 helpful vote8.0“Good room needs a bit of up keep.”- • Business trip
- • Couple
- • Corner Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Few maintenance items in our room. Tub did not drain, toilet leak, sink leak and ants on counter.
Great facilities, breakfast great, room perfect for working.
Stayed in May 2024
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Reviewed: 31 May 2024
Safie
United States1 review8.0“This centrally located hotel was a great place to stay with lovely staff and amenities.”- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 2 nights
Some of the pillows in our room were extremely lumpy and there was some staining on the wall in the bedroom that seemed like it could have been from water damage? There were also some indications that our room needed a good deep clean as there were stains on the bedside and one of the nightstands had old food stuck to it?
Breakfast was great! The pool was a lovely bonus. The facilities are well kept and the staff are really friendly and knowledgeable.
Stayed in May 2024
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Reviewed: 30 May 2024
Robin
United States27 reviews9.0Superb- • Leisure trip
- • Couple
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
extra pay for parking
Stayed in March 2024
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Reviewed: 30 May 2024
Matt
United States1 review10“Quick check in, quick check out, everyone was friendly, facilities were clean”- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Indoor set up. No walking outside to get to your room. Clean facility. Awesome breakfast compared to most
Stayed in May 2024
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Reviewed: 28 May 2024
Amy
United States12 reviews7.0Good- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
smell was old musty
large rooms
Stayed in May 2024
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Reviewed: 27 May 2024
Paxton
United States18 reviews1 helpful vote10“Nice location with great breakfast buffet. Staffs are helpful and housekeeping service is top notch.”- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Delicious continental breakfast buffet. Friendly stuffs and great facilities
Stayed in May 2024
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Reviewed: 18 May 2024
Rebecca
United States9 reviews7.0Good- • Leisure trip
- • Couple
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I’ve stayed multiple times and room is never ready at check in time
Great location
Stayed in April 2024
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Reviewed: 6 May 2024
Lisa
United States11 reviews10“My stay was great but paying for parking was strange when i was unaware i had to pay”- • Leisure trip
- • Couple
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
After i left. I realized we were charged 16.03 to ised the parking garage !!! The hotel should pay the parking in with the room rental. Was not happy aboit that !!
I loved the breakfast area !!
Stayed in May 2024
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Reviewed: 29 April 2024
Melissa
United States6 reviews7.0“ok”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
parking was awful in a nearby garage where there were lots of homeless people circulating the pool was small and dirty no hot tub
great breakfast
Stayed in March 2024
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Reviewed: 29 April 2024
Ryan
Austria4 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Suite with Two Double Beds and Roll-in Shower - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast outstanding with a great, fresh selection
Stayed in March 2024
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Reviewed: 19 April 2024
Sherri
United States4 reviews10“Embassy always makes our stay enjoyable! We won’t stay anywhere else when in Charleston”- • Leisure trip
- • Couple
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Always the best stay and breakfast
Stayed in March 2024
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Reviewed: 16 April 2024
Teresa
United States1 review7.0Good- • Leisure trip
- • Couple
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Room never cleaned
Close to other family
Stayed in April 2024
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Reviewed: 15 April 2024
Melissa
United States2 reviews7.0“The lady who checked me in was not friendly. There was poop smear on toilet. We didn’t even get a whole role of toilet p”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Parking is terrible. There are a small number of spots in front of the hotel and if they are all full you have to walk around the block from the parking garage to the hotel.
The location is good. The pool was good.
Stayed in April 2024
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Reviewed: 1 April 2024
Clifford
United States7 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We had come to go to a concert was supposed to meet others at 5:00 got it to hotel at 4:00 but couldn't get in our room because of housekeeping I figured 6 hours when you have to leave at 11:00 a.m. and you can't get in your room until 5:00 that's pretty bad
Location
Stayed in March 2024
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Reviewed: 24 March 2024
Andrew
United States1 review7.0“A mediocre stay for a premium price.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Our room was not ready at check in. This was the case for many as the (very large) lobby was full of people waiting for their rooms. The staff was not friendly or apologetic of the situation. One elevator was not working. Only 2 were working. Very slow. Had to wait a very long (10-15 minutes) time to get an elevator. No ability to take the stairs. The only exit from the stairs was to the outside. Breakfast was overflowing with people. The staff was not able to keep up. Many items were gone and it took a while to refill them. It is a large hotel. When full of guests, they were not equipped to adequately provide a quality stay.
Location.
Stayed in March 2024
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Reviewed: 20 March 2024
Stacey
United States3 reviews8.0Very good- • Couple
- • One-Bedroom King Studio Suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Our team parents like to stay at Embassy to utilize their large, open lobby on the main floor. This year we were not allowed to stay in the lobby past 11pm.
Proximity to the basketball venue
Stayed in March 2024
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Reviewed: 18 March 2024
Dale
United States5 reviews9.0“Very pleasant.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The carpet and bathroom needed to upgraded.
The breakfast was great
Stayed in March 2024
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Reviewed: 9 March 2024
Cassandra
United States14 reviews7.0“Will try somewhere new next time we’re in Charleston.”- • Leisure trip
- • Couple
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It wasn’t very clean. The bed was well-worn, we did not have a good nights rest. The breakfast was meh. No complimentary water. Our stay was 280 for one night before drinks, dinner, water, and parking.
The location is great, right downtown. The atrium/inner courtyard is beautiful.
Stayed in March 2024
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Reviewed: 7 March 2024
Charity
United States1 review7.0“Not worth the extra money unless you are attending an event at the coliseum.”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 1 night
The Embassy used to be worth the higher price but since the renovations it just isn't worth it. I've had more comfortable sleep in a $70 dollar a night hotel. Aside from the made to order omelets the breakfast is pretty on par with what you would get at any hotel that has a breakfast bar. Since most stores at the Charleston Town Center mall have closed it is not a selling point for the hotel anymore. The noise from the atrium at night makes it hard to get a good night's sleep.
It's nice that there are a variety of places to eat near by.
Stayed in March 2024
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Reviewed: 7 March 2024
Jennifer
United States2 reviews7.0“Overall a good experience. Would have liked to seen more variety in evening snacks or a longer snack time (4:30-7:30). W”- • Leisure trip
- • Family with young children
- • Suite with Two Double Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The beds were smaller than I thought they would be. The bathroom wasn’t as clean as I thought it would be. Breakfast was good but not a lot of options for dairy free. The parking was expensive.
The location was convenient. There was plenty of space in the room.
Stayed in March 2024
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Reviewed: 5 March 2024
Jason
United States6 reviews9.0Superb- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It's strange.. I stayed in this hotel a week ago and had an exceptionally wonderful stay, however, this time my room was not as nice. I stayed on the 6th floor last week on my drive down. The room was super clean and smelled great! However, I started in room 507 last night and it was not as nice as my 6th floor room! It was a little dusty, didn't smell really good, and the shower was set up very awkwardly. You have to get wet with cold water to turn the shower on! It's bc the layout of the room is weird. The shower door opens on the side opposite to the shower head, so you have to lean in to turn on the water!
Staff was great! Bed was very comfortable. Breakfast was wonderful. The omelettes are fantastic! Pillows were soft. Bed was comfortable.
Stayed in March 2024
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Reviewed: 3 March 2024
Crystal
United States3 reviews9.0Superb- • Leisure trip
- • Family with young children
- • One-Bedroom King Studio Suite with Mobility Accessible Tub - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
No water pressure
A comfortable night's sleep.
Stayed in March 2024
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Reviewed: 27 February 2024
Lakeisha
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Room King Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
It was very expensive and they charged me $50 for incidentals and I have not gotten that back, even tho the room was left in impeccable condition. That part should be added to the website because some people cannot afford 200 dollars for a room and then 50 more dollars just because they say so.
Stayed in February 2024
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Reviewed: 27 February 2024
Jason
United States6 reviews10“You should stay here”- • Leisure trip
- • Family with young children
- • King Corner Suite with City View - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Liked everything, not an exaggeration!
Clean and smelled great! Beautiful rooms and very comfy beds.
Stayed in February 2024
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