17017 North Black Canyon Highway, Deer Valley, Phoenix, AZ 85023, United States
#104 of 132 hotels in Phoenix
Guests' ChoiceBased on 344 hotel reviews
6.4Cleanliness
6.9
Comfort
7.0
Location
7.1
Facilities
6.7
Staff
7.9
Value for money
6.7
Free WiFi
7.5
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End of dialog contentReviewed: 12 May 2024
Emma
United StatesReceptionist check in very unpleasant I asked for sheets blanket and pillow for pull out gave me pillow with no pillow case and had no sheets .
You get what you pay for
Stayed in April 2024
Reviewed: 21 April 2024
Poyner
United StatesNo coffee at breakfast
Stayed in April 2024
Reviewed: 2 April 2024
Barbara
United StatesThe breakfast was bad - undercooked potatoes, cold eggs, undercooked sausage. Food barely warm. The food was the biggest detriment.
Stayed in April 2024
Reviewed: 26 March 2024
Glenn
United StatesRooms too small. Commode was small, outdated, and didn’t work, no parking, not well lit, hard to find, breakfast awful and only available for part of designated time. Woke in the night by a woman (possibly prostitute) at 1 o’clock beating on my door. Cost too high for this poor quality. Etc
Not much
Stayed in March 2024
Reviewed: 5 March 2024
Monique
United StatesThe room provided was very loud. Window did not close all the way could hear everything
This time I didn't like anything
Stayed in March 2024
Reviewed: 5 December 2023
Kris
United StatesThere was no Hot water (Luke warm showers) internet for TV did not work most of the time and Breakfast was only eggs and waffles. Apparently, a group of 40 was the reason. Obviously can't accommodate all guests during Breakfast hours.
Staff was friendly
Stayed in December 2023
Reviewed: 3 December 2023
April
United StatesPoor customer service at front desk
Stayed in November 2023
Reviewed: 2 December 2023
Felicia
United StatesThe location an inside of the hotel
The room was good
Stayed in November 2023
Reviewed: 28 October 2023
John
United StatesReally can't think of anything for the price it was what we needed
Breakfast had everything we needed or could ask for, in a convenient location
Stayed in October 2023
Reviewed: 26 September 2023
Laura
United StatesThe smell in the room was of a wet rag, had to open a window all night because the air was not breathable. It was better after a few hours with the window open. Cleaning was below average for the bathroom.
Easy check-in process, good parking
Stayed in September 2023
Reviewed: 28 August 2023
Lisa
United StatesCustomer Service. Front desk needs to be trained more. They tried to charge me more for a room that I already paid for.
Stayed in August 2023
Reviewed: 8 July 2023
Barbara
United StatesUpdated rooms
It was clean. Dated and paper thin wall for sound...you get what you pay for.
Stayed in June 2023
Reviewed: 5 June 2023
Tina
United StatesThe room was kinda not that clean, fridge was not working well freezer had ice coming out of it and broken freezer for. Beds were clean but the rest was only ok. No bags in trash cans coffee pot didn't really work. There was what looked like mold on the ceiling above one bed
Breakfast was good, the breakfast lady was amazing!
Stayed in June 2023
Reviewed: 21 March 2023
Sarah
United StatesNo fan in the bathroom??
Stayed in January 2023
Reviewed: 8 March 2023
Kelly
United StatesThe microwave didn't work. The coffee pot was hit and miss. We were on the main roadside, so it was really noisy all night long. We even had one person come in at 4am with his music blaring in his car.
Staff was very friendly and when our first room smelled like urine she moved us and apologized over and over. The location was good and there are a few restaurants in the area. The queen beds were comfortable.
Stayed in March 2023
Reviewed: 8 March 2023
Kelly
United StatesThe microwave in our room didn't work and the coffee pot was hit and miss. You can tell that they are trying to update this hotel but it isn't quite there yet. If you room is on the wrong side, you will definitely hear the traffic all night long.
Breakfast was ok. Location was good for us. The staff at the front desk was always very friendly and when we got a room that smelled like urine they instantly moved us. The first time we stayed there they put us away from the road which was night. I would recommend asking for this.
Stayed in March 2023
Reviewed: 28 November 2022
Amarjit
United KingdomAverage.
Stayed in November 2022
Reviewed: 19 September 2022
Shellie
United Statesthere were bugs in the danish drawer
the room was clean
Stayed in August 2022
Reviewed: 24 August 2022
Vicki
United StatesThe rooms were not well kept up on. The shower curtain rod was coming off the wall. The toilet tank cover did not fit it was to small to small fir toilet. A homeless man sat on the furniture every morning and every evening. Not to good for business. We felt uncomfortable.
The staff was friendly
Stayed in August 2022
Reviewed: 23 August 2022
Joseph
United StatesPrice gets higher every week
Stayed in July 2022
Reviewed: 11 August 2022
Christina
United StatesBreakfast is good but I only found eggs that I can eat. Low carb diet
Stayed in August 2022
Reviewed: 22 July 2022
Vicki
United StatesThe stain in the room and the fact that the bathroom light didn’t work were compensated by the fact that the staff was so nice and professional until breakfast!! it all went downhill from there you’ve got a lady that is not meant for that job!! Surely your overall business is more important than letting her get away with that. Difficult, snotty, sarcastic, almost ruined our day.
Stayed in July 2022
Reviewed: 20 July 2022
Garett
United StatesGoing outside and bumping into the homless and the other wandering people.
I would say the breakfast was fairly decent eggs and potatoes didn't look appetizing at all but they do have lots of other things, I felt safe inside the location but that's a different thing when you go outside.
Stayed in July 2022
Reviewed: 26 June 2022
David
United StatesMy carpet in my room left black residue on my shoes and socks, they need to be shampooed or replaced. Maybe it was from the asphalt or tar in parking lot areas around hotel or the access road.
Location, staff, lobby, TV, AC, Coffeemaker, parking for side entry
Stayed in June 2022
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