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  5. Reviews of Comfort Inn & Suites Phoenix North - Deer Valley

Reviews of Comfort Inn & Suites Phoenix North - Deer Valley 3 stars

17017 North Black Canyon Highway, Deer Valley, Phoenix, AZ 85023, United States

#104 of 132 hotels in Phoenix

Guests' Choice

Review score

Based on 344 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.9

  • Comfort

    7.0

  • Location

    7.1

  • Facilities

    6.7

  • Staff

    7.9

  • Value for money

    6.7

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 12 May 2024

    5.0
    Wouldn’t stay again
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sitting Area and Sofa-Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Receptionist check in very unpleasant I asked for sheets blanket and pillow for pull out gave me pillow with no pillow case and had no sheets .

    You get what you pay for

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No coffee at breakfast

    Stayed in April 2024

  • Reviewed: 2 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was bad - undercooked potatoes, cold eggs, undercooked sausage. Food barely warm. The food was the biggest detriment.

    Stayed in April 2024

  • Reviewed: 26 March 2024

    5.0
    Not so good
    • Business trip
    • Group
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Rooms too small. Commode was small, outdated, and didn’t work, no parking, not well lit, hard to find, breakfast awful and only available for part of designated time. Woke in the night by a woman (possibly prostitute) at 1 o’clock beating on my door. Cost too high for this poor quality. Etc

    Not much

    Stayed in March 2024

  • Reviewed: 5 March 2024

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The room provided was very loud. Window did not close all the way could hear everything

    This time I didn't like anything

    Stayed in March 2024

  • Reviewed: 5 December 2023

    5.0
    Passable
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 6 nights
    • Submitted via mobile

    There was no Hot water (Luke warm showers) internet for TV did not work most of the time and Breakfast was only eggs and waffles. Apparently, a group of 40 was the reason. Obviously can't accommodate all guests during Breakfast hours.

    Staff was friendly

    Stayed in December 2023

  • Reviewed: 3 December 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Poor customer service at front desk

    Stayed in November 2023

  • Reviewed: 2 December 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The location an inside of the hotel

    The room was good

    Stayed in November 2023

  • Reviewed: 28 October 2023

    5.0
    Good location and price for our visit
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Really can't think of anything for the price it was what we needed

    Breakfast had everything we needed or could ask for, in a convenient location

    Stayed in October 2023

  • Reviewed: 26 September 2023

    5.0
    Good for a night but not 2+days
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 1 night
    • Submitted via mobile

    The smell in the room was of a wet rag, had to open a window all night because the air was not breathable. It was better after a few hours with the window open. Cleaning was below average for the bathroom.

    Easy check-in process, good parking

    Stayed in September 2023

  • Reviewed: 28 August 2023

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Customer Service. Front desk needs to be trained more. They tried to charge me more for a room that I already paid for.

    Stayed in August 2023

  • Reviewed: 8 July 2023

    6.0
    It was cheap and it was clean
    • Leisure trip
    • Couple
    • Deluxe King Room with Sitting Area and Sofa-Bed - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Updated rooms

    It was clean. Dated and paper thin wall for sound...you get what you pay for.

    Stayed in June 2023

  • Reviewed: 5 June 2023

    6.0
    The staff was really great! The room could use some work.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was kinda not that clean, fridge was not working well freezer had ice coming out of it and broken freezer for. Beds were clean but the rest was only ok. No bags in trash cans coffee pot didn't really work. There was what looked like mold on the ceiling above one bed

    Breakfast was good, the breakfast lady was amazing!

    Stayed in June 2023

  • Reviewed: 21 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No fan in the bathroom??

    Stayed in January 2023

  • Reviewed: 8 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • King Room - Non Smoking
    • Stayed 1 night

    The microwave didn't work. The coffee pot was hit and miss. We were on the main roadside, so it was really noisy all night long. We even had one person come in at 4am with his music blaring in his car.

    Staff was very friendly and when our first room smelled like urine she moved us and apologized over and over. The location was good and there are a few restaurants in the area. The queen beds were comfortable.

    Stayed in March 2023

  • Reviewed: 8 March 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights

    The microwave in our room didn't work and the coffee pot was hit and miss. You can tell that they are trying to update this hotel but it isn't quite there yet. If you room is on the wrong side, you will definitely hear the traffic all night long.

    Breakfast was ok. Location was good for us. The staff at the front desk was always very friendly and when we got a room that smelled like urine they instantly moved us. The first time we stayed there they put us away from the road which was night. I would recommend asking for this.

    Stayed in March 2023

  • Reviewed: 28 November 2022

    5.0
    Room reserved not available. TV not working. Internet access not available to UK Sim card.
    • Business trip
    • Couple
    • Standard King Room with Roll-in Shower - Accessible/Non-Smoking
    • Stayed 6 nights

    Average.

    Stayed in November 2022

  • Reviewed: 19 September 2022

    6.0
    Pleasant
    • Business trip
    • Solo traveller
    • Standard King Room with Roll-in Shower - Accessible/Non-Smoking
    • Stayed 1 night

    there were bugs in the danish drawer

    the room was clean

    Stayed in August 2022

  • Reviewed: 24 August 2022

    5.0
    We will never stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 6 nights
    • Submitted via mobile

    The rooms were not well kept up on. The shower curtain rod was coming off the wall. The toilet tank cover did not fit it was to small to small fir toilet. A homeless man sat on the furniture every morning and every evening. Not to good for business. We felt uncomfortable.

    The staff was friendly

    Stayed in August 2022

  • Reviewed: 23 August 2022

    6.0
    Pleasant
    • Family with young children
    • Queen Room with Two Queen Beds - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Price gets higher every week

    Stayed in July 2022

  • Reviewed: 11 August 2022

    7.0
    Good
    • With a pet
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast is good but I only found eggs that I can eat. Low carb diet

    Stayed in August 2022

  • Reviewed: 22 July 2022

    7.0
    breakfast staff should behave like the front desk
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The stain in the room and the fact that the bathroom light didn’t work were compensated by the fact that the staff was so nice and professional until breakfast!! it all went downhill from there you’ve got a lady that is not meant for that job!! Surely your overall business is more important than letting her get away with that. Difficult, snotty, sarcastic, almost ruined our day.

    Stayed in July 2022

  • Reviewed: 20 July 2022

    7.0
    For the price it's a fairly decent place to stay breakfast was it's pretty good just didn't like to
    • Business trip
    • Solo traveller
    • Standard Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Going outside and bumping into the homless and the other wandering people.

    I would say the breakfast was fairly decent eggs and potatoes didn't look appetizing at all but they do have lots of other things, I felt safe inside the location but that's a different thing when you go outside.

    Stayed in July 2022

  • Reviewed: 26 June 2022

    7.0
    Basic accomodations in good location with friendly & helpful staff
    • Business trip
    • Solo traveller
    • King Room - Non Smoking
    • Stayed 6 nights

    My carpet in my room left black residue on my shoes and socks, they need to be shampooed or replaced. Maybe it was from the asphalt or tar in parking lot areas around hotel or the access road.

    Location, staff, lobby, TV, AC, Coffeemaker, parking for side entry

    Stayed in June 2022

Showing 1 – 25

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