2270 Lincoln Highway East, Lancaster, PA 17602, United States
#16 of 35 hotels in Lancaster
Guests' ChoiceBased on 349 hotel reviews
8.4Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.7
Staff
8.8
Value for money
8.3
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 27 April 2024
Janet
United StatesMy room didn’t have hot water. It was lukewarm warm.
Location was great
Stayed in April 2024
Reviewed: 26 March 2024
Mckinney
United StatesPool not open
Stayed in March 2024
Reviewed: 2 March 2024
Markcampo
United StatesStaff
Stayed in February 2024
Reviewed: 4 February 2024
Diane
United Statesabsolutely internet connection. couldn't get signal for laptop after multiple tries. staff was fantastic about helping us , even called it dept. no go except random in lobby only. extremely unhappy with this.
breakfast was good . location great
Stayed in February 2024
Reviewed: 2 February 2024
Tarique
United StatesThe only thing that didn't satisfy our appetite was the complimentary breakfast. I wish the hotel offered more items to choose from as compared to self-made waffles, yellowish scrambled eggs, and sugary cereals. So, if you are choosing a hotel because of the complimentary breakfast offering, then think again. We enjoyed excellent breakfast places nearby, like Hudson Botanical Place, Bird-in-Hand Family Restaurant, and Gracie's On West Main.
I liked the hotel environment and friendly staff. Free parking at the hotel and accessibility were a plus for me. We received daily housekeeping service (because we were asked at check-in time) and were happy with it.
Stayed in January 2024
Reviewed: 31 December 2023
Shontique
United StatesThey never said I had to ask for my room to get cleaned. So it my hotel room wasn't clean. And they didn't have laundry detergent the whole time I was there.
The breakfast was so good. And check out was easy. And quick response to a another problem I had
Stayed in December 2023
Reviewed: 14 November 2023
Victoria
United StatesBathtub
Clean, firm bed. Friendly staff. Tiffany was very kind. Very hard worker. Breakfast are ver clean. Male co-worker in area also very nice, did not get his name.
Stayed in November 2023
Reviewed: 3 November 2023
Rolf
United StatesJessica was very friendly. The room was spacious and clean.
Stayed in November 2023
Reviewed: 27 August 2023
Rachel
United StatesThe hotel was clean and the staff was friendly.
Stayed in June 2023
Reviewed: 21 July 2023
Joserose
United Statesnear the outlets
Stayed in July 2023
Reviewed: 7 July 2023
Chona
CanadaNothing
Breakfast is good.. I also find the microwave in the room useful.
Stayed in July 2023
Reviewed: 1 July 2023
Scott
United StatesBoth mornings little to no breakfast Hotel was busy and I think they were short staffed. We just ate out the second day. Not much to choose from
Location was nice.
Stayed in June 2023
Reviewed: 28 June 2023
Veronica
United StatesNo soap in the room to wash your hands and face. Front desk said I could use the hall bathroom or that I could go buy some that the order for soap and toiletries were late! And food at 8:45 was almost empty and the little eggs there were in the pan were cold
Easy to get to. Room was large and had everything sort of
Stayed in June 2023
Reviewed: 27 June 2023
Susan
United StatesCheck-in was very slow and the clerk had a hard time finding the second room on our reservation and charged us the wrong price. I had to call once I saw the check-out email amount was incorrect. The person I spoke with credited us the $94 we were overcharged. When we got to our suite, there were no sheets for the sofa bed and no soap or toiletries in the bathroom. We had to find a maid to get what was missing. We could not eat the breakfast. It was crowded and there were no empty tables. The food was running low and the counters were not cleaned so we left.
The location was very good. The suite and the regular room we had were nice. Parking was convenient.
Stayed in June 2023
Reviewed: 29 May 2023
Dora
United Statespains so much money for 2 nights they don’t clean our room no hot water for few hours No happy
was nice
Stayed in May 2023
Reviewed: 11 May 2023
Ala
United StatesSize of pool
Breakfast was not sufficient
Stayed in April 2023
Reviewed: 8 May 2023
Kay
United StatesThe room smelled stale.
Breakfast was not very good. There was nothing cold to drink other than the milk for cereal-no juice or even water!
Stayed in May 2023
Reviewed: 27 April 2023
Jeffrey
United StatesEggs were bad and not enough variation
Stayed in April 2023
Reviewed: 21 March 2023
Cichanowicz
United StatesHad to change rooms because there was a problem with too much hot water and no cold water.
Stayed in March 2023
Reviewed: 18 March 2023
Apostol
United StatesThere was no water at night till we.check out due to pipe breaks
The location is good close to shopping and dining
Stayed in March 2023
Reviewed: 13 March 2023
Ann
United StatesTold front desk that our sink was plugged but no one fixed it
Great location, clean hotel, modern appearance
Stayed in March 2023
Reviewed: 6 December 2022
Heather
United StatesSo much noise from the room above. Most hotels are built so that you don’t hear to much from above. I truly believe the folks above us were roller skating on the floor at 6am.
property was nice, staff was pleasant and the room was clean.
Stayed in December 2022
Reviewed: 31 October 2022
Robin
United StatesPillows
Location
Stayed in October 2022
Reviewed: 28 October 2022
Shelia
United States. The breakfast options could have been better. There were some hot items each morning, but mini quich or breakfast sandwiches sitting in a warming pan is not for me. Neither are packaged Waffles or muffins. We have stayed at Fairfield before in a different state, so I know this breakfast is not the norm. For this reason, my expectations were not met as far as a nice breakfast
Hotel was nice and appeared clean. Front desk staff was very nice.
Stayed in October 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content