9937 Mayland Drive, Richmond, VA 23233, United States
#15 of 75 hotels in Richmond
Guests' ChoiceBased on 304 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.8
Facilities
8.6
Staff
9.1
Value for money
8.3
Free WiFi
8.4
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End of dialog contentReviewed: 30 April 2024
Kathy
United StatesHousekeeping, many had difficulty communicating. I had to request basics like emptying the trash. Could have had outdoor seating. Evening treats were sporadic.
The breakfast was good, Bonnie, was very helpful. I was there a week, could have had more variety.
Stayed in April 2024
Reviewed: 2 April 2024
Christina
United StatesWater pressure and no hot water in the sink.
Location. Cleanliness.
Stayed in April 2024
Reviewed: 1 April 2024
Kumar
United StatesThe water in shower was very cold . There was no hot water at all in both wash basin and shower area . It was a big struggle throughout the stay. The Room conditioner makes a lot of noise, was disturbing the night The breakfast options were very very minimal
The location is very ideal , closeby to everything in Henrico . Very quickly accessible to the Highway . The parking facilities around the hotel were very good - such as Gas stations, eat outs etc
Stayed in March 2024
Reviewed: 18 March 2024
Brent
United StatesFood options at breakfast, vary day to day, repeated same menu each day.
Ok, not spectacular, fairly standard! Staff was very friendly, and courteous!
Stayed in March 2024
Reviewed: 15 March 2024
Aja
United StatesThe room was very small and old school I thought it was renovated like the pictures on google
I liked the location
Stayed in February 2024
Reviewed: 9 March 2024
Virgil
United StatesOne night it was a little noisy around 3am in the morning. I believe several guests must have partied too much and were somewhat disruptive.
Great location and great hotel. Staff very friendly.
Stayed in February 2024
Reviewed: 4 March 2024
Kellz
United StatesThe shower hot and cold water was labeled wrong and as I was waiting for the hot water to be activated it simply wasn't then tried to turn on the cold water it got hot so something small to just note.
I completely loved the breakfast it was by far the best breakfast I have ever had at a hotel.
Stayed in February 2024
Reviewed: 14 February 2024
Quiomara
United StatesOur toilet was running the entire time. We were pretty busy and had a short stay so we didn't complain until day 2, but it was later in the day and so no one came to fix it. It was a huge annoyance. Bed was very firm, not my cup of tea but I know that's are people who prefer that.
The hotel was clean and the staff was extremely nice. The location was pretty great, very close to shopping and dining and a hop away from the highway.
Stayed in February 2024
Reviewed: 12 January 2024
Dione
United StatesThe breakfast could use some improvement
Staff was friendly,hotel was clean, the bed was comfy
Stayed in December 2023
Reviewed: 1 January 2024
Kia
United StatesThere was much I did not like.
The property was well kept and clean. The rooms were very nice. Having a nice tv and cable selection was great for a quiet night in. The location was about 8 minutes from Short Pump which was very convenient for us.
Stayed in December 2023
Reviewed: 30 December 2023
Debra
United StatesThe shower!!
I told general manager. The shower had incorrect plumbing which should have been stated and fixed. The hot was immediate as you turn handle. Not cold as indicated.
Stayed in December 2023
Reviewed: 29 December 2023
Christina
AustraliaVery noisy, could hear all the neighbors
Clean, great location
Stayed in November 2023
Reviewed: 27 December 2023
Deidre
United StatesLocation
Stayed in December 2023
Reviewed: 4 December 2023
J
United StatesThat breakfast ended at 10, should end at noon. The pool closes at 11 , should be open 24hr
Stayed in December 2023
Reviewed: 26 November 2023
Blue
United StatesOur toilet needed fixing.
The breakfast was good. The breakfast attendant made the it joyful.
Stayed in November 2023
Reviewed: 19 November 2023
Vanee
United StatesThe room had a sour smell coming from the bathroom.
No complaints, my stay was pleasant and the staff were superb.
Stayed in November 2023
Reviewed: 16 November 2023
David
United StatesNoisy in the morning because of many trucks parked outside.
Large room.
Stayed in October 2023
Reviewed: 13 November 2023
Josie
United StatesSmall room , Uncomfy bed
Good location
Stayed in November 2023
Reviewed: 12 October 2023
Moses
United StatesI was warned by the desk clerk (general manager) that the living room TV was inoperable. I decided to accept the room amid many other issues I experienced while booking the room. I didn't like that I was not offered any discount on the room rate.
Housekeeping was excellent! The room was very neat and clean. When asked, the housekeeping staff accommodated my needs without question. Overall, the housekeeping staff exhibited exceptional customer service.
Stayed in October 2023
Reviewed: 12 October 2023
Michelle
United StatesClean and staff so friendly!
Stayed in October 2023
Reviewed: 19 September 2023
Mauro
United StatesEverything was ok.
It was clean, good bedroom.
Stayed in September 2023
Reviewed: 13 September 2023
Henry
United StatesThe carpets smelled.
The staff were extremely friendly. The bed was comfy. Bathroom was nice and clean
Stayed in September 2023
Reviewed: 3 September 2023
Qiana
United StatesWell me and my fiance had some dinner and drinks the night before and we woke up to eat and drink out the cups that had tops on them there was a sworm of ants in the food and cups so we could not finish our food or drinks.....
Everything was marvelous
Stayed in September 2023
Reviewed: 31 August 2023
Brownsugaadams
United StatesHotel was very clean, good location of other surrounding things within that area. Hotel receptionist was very nice , friendly and helpful.
Stayed in August 2023
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