1739 Mandeville Road, Florence, SC 29501, United States of America
#21 of 40 hotels in Florence
Guests' ChoiceBased on 2785 hotel reviews
7.4Cleanliness
7.8
Comfort
7.8
Location
8.5
Facilities
7.6
Staff
8.3
Value for money
7.8
Free WiFi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 28, 2024
Todd
United States of AmericaUsed q tips in bathroom wastebasket. Shampoo in bathroom was open and half used. Safety bar in bathroom was missing.
Room was spacious, bed was comfortable and easy access.
Stayed in April 2024
Reviewed: April 26, 2024
Lorraine
United States of AmericaWe were lucky our room was on ground level as elevator was not working.
Stayed in March 2024
Reviewed: April 22, 2024
Anthony
United States of AmericaFirst room was dirty, still had dirty towels from previous guest hanging up on shower rod. Toilet dirty fridge dirty, sheets and covers dirty. Second room was cleaner but still had dirty covers and stained sheets.
Breakfast, price, pet friendly
Stayed in April 2024
Reviewed: April 21, 2024
Robert
United States of AmericaTerrible view room. 317
Stayed in April 2024
Reviewed: April 21, 2024
Maggie
United States of AmericaBreakfast stared at 6:30. We had to be up and out by 6:15, but weren't able to grab a bite to eat first because of this. 6:00 breakfast would be great
Stayed in April 2024
Reviewed: April 20, 2024
Linda
United States of AmericaA working account unit
My air conditioner was not working Bathroom mirror light was blink8ng on and off. Staff was great Breakfast was satisfactory but more (clean eating options) would be great.
Stayed in April 2024
Reviewed: April 17, 2024
Sarah
United States of AmericaThe elevator was broken most of the trip, and the carpet was gross in our room. The printer in the business center did not work.
Location and food was great.The staff was nice. The room was clean other than the carpet.
Stayed in April 2024
Reviewed: April 15, 2024
Eric
CanadaCleanliness seems to be an issue. I had leftover food in my refrigerator. The floors in my unit and in the hall that I was located had stains (assume dog urine although some may have been spilled liquids) that obviously had not been cleaned- no odour so I assume some cleaners/disinfectant had been used. On checking out, my statement included charges for 2 dogs, as I only had 1 dog I brought that fact to the clerk who in turn went on his computer to make the adjustments and provide a new statement. Although the new statement reflected the proper billing it indicated an o/s charge of $35 (dog) however the clerk indicated that charge would disappear ? That evening at my next stop, I reviewed my visa account on line and it indicated total charges of $575.50 and total credits of $273.50. This leaves a charge against my visa of $302.00 however the charge should be $168.50(the actual cost of my room for the night of April 12. As these are pending charges against my Visa card ,I am waiting until they are posted to see if every thing is correct. Obviously if they are correct I have to contact the hotel to try and resolve the matter. Hopefully everything will work out
Its location. Depending when I leave for Florida or leave to go home ( time wise) it is a good destination.
Stayed in April 2024
Reviewed: April 15, 2024
Cathy
United States of AmericaNothing in particular.
Bed was exceptionally comfortable and the property was very clean
Stayed in April 2024
Reviewed: April 14, 2024
Tracy
United States of AmericaCheck in staff wasnt friendly and couldnt find the reservstion at first. The elevator had been just fixed when we got there and broke down again in less than 24 hours. The air conditioner wouldnt regulate the temperature in the room. It had a refrigerator but it didnt work either. Plus, the TV had to be messed with to get it to come on and took time to recieve channels.
It was clean and the beds were comfortable.
Stayed in April 2024
Reviewed: April 13, 2024
James
United States of AmericaPrice was a little high, would like to have veterans or senior discount
Mostly everything, will look to stay again
Stayed in March 2024
Reviewed: April 12, 2024
Brad
United States of AmericaElevator did not work and I was on 3rd floor
Room was spacious
Stayed in April 2024
Reviewed: April 6, 2024
Sharon
United States of AmericaThe elevator was broken and we had to carry luggage up to the third floor
Price
Stayed in April 2024
Reviewed: April 5, 2024
Rena
United States of AmericaLong time for woman at the front desk to come from wherever she was. 3x different people told her I was waiting. There was a food platter still left in the refrigerator. Cleaning staff did not remove
Stayed in April 2024
Reviewed: April 5, 2024
Roberta
United States of AmericaThe elevator was out of service and our room was on the third floor.
Stayed in April 2024
Reviewed: April 3, 2024
Fetemae
United States of AmericaNO ELEVATOR!!!!!! Being on the 3rd floor is no joke carrying luggage up n down stairs.
Check out is at 12 so its not a rush.
Stayed in April 2024
Reviewed: April 2, 2024
Gale
United States of Americaelevator was broken
coffee
Stayed in March 2024
Reviewed: March 29, 2024
Jan
United States of AmericaRoom was surprisingly unclean and under expectations for a Country Inn & Suites. Elevator was also out of service. Staff members smoking right at the front door. My children had to walk through their exhaled smoke to get out the hotel front door.
Great location. Easy to find. Sufficient parking.
Stayed in March 2024
Reviewed: March 27, 2024
Linda
United States of AmericaThe elevator was down and we were on the 3rd floor.
Great location
Stayed in March 2024
Reviewed: March 25, 2024
Linda
United States of AmericaElevator was broken. Garbage can in hallway full for 24 hrs. Carpets need cleaning!
Clean for the most part! It could use a little TLC. Carpets could use a deep cleaning!
Stayed in March 2024
Reviewed: March 25, 2024
Myers
United States of AmericaThe elevator were not working major inconvenience you can tell that someone sat on the edge of the bed they left it a little messed up and the bathroom had some small hairs in the bathroom and the tub was very noisy when steeping in certain spots
Even though we got a room without a working TV they told us before checking us in and gave us a good discount the bed was comfortable and the room was nice
Stayed in March 2024
Reviewed: March 23, 2024
Chris
United States of AmericaThe facility seemed like it needed an upgrade. The carpet was old and worn throughout. The one elevator they had was out of order (we stayed on the third floor). The room was ok, but there was no top sheet on the bed, only a comforter. That was a little weird.
It was adequate overall. The free breakfast was good. The staff was nice, but were aware there are issues.
Stayed in March 2024
Reviewed: March 23, 2024
Tim
United States of AmericaStained carpet in the room
Good value
Stayed in March 2024
Reviewed: March 23, 2024
Lisa
United States of AmericaThe hallways should be vacuumed and let people know the elevator doesn’t work before providing a room and key
Quiet and convenient location
Stayed in March 2024
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