120 East Delaware, Chicago, IL 60611, United States
#18 of 182 hotels in Chicago
Guests' ChoiceBased on 139 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.7
Facilities
9.1
Staff
9.4
Value for money
8.2
Free WiFi
9.4
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End of dialog contentReviewed: 8 April 2024
Dr
United States-Some of the gym equipment were dated. The gym could use an update. -one rude door man, needs to be retrained on understanding the clientele at four seasons.
Location Amenities Beautiful room
Stayed in March 2024
Reviewed: 5 April 2024
Joel
United StatesI guess a hotel with an indoor pool during spring break / Easter was a hot commodity for families. Who knew? We couldn’t even use the spa and pool due to the number of children in them at almost all hours. No adult only use time here.
Great staff, clean, central location. Really liked the lake-facing room.
Stayed in March 2024
Reviewed: 2 April 2024
Maximilian
United KingdomThe spa was full of children
Stayed in March 2024
Reviewed: 29 March 2024
Mirabal
United StatesThe restaurant breakfast was not the best.
Gorgeous property, excellent location! The staff was amazing! Beautiful room and the spa services were top notch!
Stayed in March 2024
Reviewed: 2 March 2024
Maja
United StatesNothing
As usual, everything was absolutely amazing. Everything from staff to room service.
Stayed in February 2024
Reviewed: 29 December 2023
Robin
United StatesSuperior location, tremendously friendly and helpful staff, wonderful accommodations
Stayed in December 2023
Reviewed: 27 November 2023
Michael
New ZealandNothing!
Everything!
Stayed in November 2023
Reviewed: 19 November 2023
Micha
United StatesLocation, quality on hotel
Stayed in November 2023
Reviewed: 30 October 2023
Melissa
United StatesThe veranda below us had a huge wedding party and in the mornings they'd all take turns using their phones and screaming into the wind. We can hear exactly what they were saying which was really disruptive considering we were 32 floors up. This is nothing to do with the hotel because when I asked they offered to check on it.
It was quite an experience to have that level of hospitality. The four seasons went above and beyond to make our anniversary be one of the most relaxing and indulgent experiences. I'll be back to celebrate my birthday for sure.
Stayed in October 2023
Reviewed: 16 October 2023
Stan
United StatesNothing needed improving
Excellent
Stayed in October 2023
Reviewed: 13 October 2023
Jennifer
United StatesI couldn't get the night spa service that was advertised. It was our anniversary so I wanted us to experience something new and different, but they couldn't find anyone to work after hours while we were there. The spa service we received was nice just not the original one I wanted.
The environment was great! Everything was luxurious! The location was perfect! The bed and pillows were comfortable. The food and drinks were delicious. The spa was relaxing and rejuvenating. I will definitely return.
Stayed in October 2023
Reviewed: 26 September 2023
Stephen
United KingdomLack of help on arrival
Quality
Stayed in September 2023
Reviewed: 25 September 2023
Lionel
United Kingdom3 or 4 lifts out of service on our day of departure; in room drinks fridge locked and despite request never unlocked ( though not actually needed)
room, view, bed, service, help and assistance from concierge with lost reading glasses and downloading theatre tickets, response to shirt damaged in laundry
Stayed in September 2023
Reviewed: 11 September 2023
John
United StatesEverything was amazing, great staff.
Stayed in September 2023
Reviewed: 4 August 2023
Maja
United StatesNothing
Everything was amazing. The staff, the room, location, the view, etc. Will be coming back for sure!
Stayed in July 2023
Reviewed: 27 July 2023
Billups
United StatesNo complaints
Comfortable and quiet
Stayed in July 2023
Reviewed: 11 June 2023
Patsy
United StatesThe attention at times to the room needs
The room temperature could not be controlled it was soooo cold in the room at all times 66 tried to call to have them work on it no one ever came,!
Stayed in June 2023
Reviewed: 24 May 2023
Janet
United StatesI have stayed here many times; tried other places but keep going back and I won't stray again; The staff goes out of their way every time to see that I am happy. Right down town in the heart of the city location. So easy to get around by walking or uber/taxi. Best bed I have ever slept in; quiet . New chef who has gone over the top with the Adorn menu.
Stayed in May 2023
Reviewed: 9 May 2023
Martin
Germanyno shoe cleaning tool, no opening of windows possible
good / very good.....solid game
Stayed in May 2023
Reviewed: 26 April 2023
David
United StatesIt's not really a fault of the staff, they were all great. The building just didn't seem up to the standards of other four seasons I've been to.
Stayed in April 2023
Reviewed: 25 April 2023
Kelvin
United StatesNothing
Location (the view is spectacular),comfort, staff…pretty much everything!!
Stayed in April 2023
Reviewed: 21 April 2023
Ilham
Indonesiathere was no pool available, it was renovated - which was not informed appropriately before
location and overall design, in general facilities are good (if available)
Stayed in February 2023
Reviewed: 12 April 2023
Melissa
United StatesThe spa & pool where closed for remodeling.
The staff were outstanding! The room was beautiful and views were amazing!
Stayed in February 2023
Reviewed: 26 March 2023
Radoslav
BulgariaCan't open the window to get some fresh air
Friendly staff, big room, all amenities
Stayed in March 2023
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