311 Old Santa Fe Trail, Santa Fe, NM 87501, United States
#20 of 44 hotels in Santa Fe
Guests' ChoiceBased on 1564 hotel reviews
8.2Cleanliness
8.8
Comfort
8.9
Location
9.6
Facilities
8.2
Staff
8.9
Value for money
8.4
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 26 May 2024
Livia
BelgiumThe breakfast had very limited choices.
I absolutely loved this place! Nice staff and helpful, nearby everything we wanted to visit.
Stayed in May 2024
Reviewed: 26 May 2024
Debbie
United StatesThe hotel was in a very good location.
Stayed in May 2024
Reviewed: 25 May 2024
Robert
United StatesA little more substantial breakfast would have been nice but overall good continental breakfast.
It was a great location and very accommodating. Beds were really comfortable. The restaurant connected to hotel was great!
Stayed in May 2024
Reviewed: 24 May 2024
Katharine
United StatesThe continental breakfast. Packaged danish and “protein “ bars full of preservatives
The pool, the sheets, the location
Stayed in May 2024
Reviewed: 24 May 2024
Sylviaroland
United StatesThe parking lot was a little dark.
Its closeness to the Loretto Chapel and the St. Francis of Assisi Cathedral.
Stayed in April 2024
Reviewed: 24 May 2024
Shelley
United Statesbe careful in the shower, it's slippery. Should have a bar on the wall to hold on to.
Stayed in May 2024
Reviewed: 23 May 2024
Michael
Australiavery convenient location - 5 minute walk to the historic plaza and presidential palace and other sights in the old town. Just parked the car at the hotel and left it there for our whole visit. $10 per day for car parking was reasonable. room was comfortable and spacious.
Stayed in May 2024
Reviewed: 23 May 2024
Moretsky
United StatesNo elevator or help with luggage to second floor No space between bed and wall on one side
Stayed in May 2024
Reviewed: 23 May 2024
Tommaso
United StatesIt’s a bit dated, has a pointless pool in the parking lot that nobody uses. Breakfast was just some grab and go muffins, which is a joke.
Great location and sufficient parking at a more reasonable price in the area.
Stayed in May 2024
Reviewed: 20 May 2024
Thomas
United StatesBreakfast was disappointing, especially compared to our stays in Taos and Albuquerque. Prepackaged items were put out, but there were no tables to sit at and eat comfortably, even though there was an attached restaurant where we could see tables through the glass door. Had to make due with stuffed lounge chairs and cocktail tables, which were awkward.
The location was excellent - a comfortable walking distance to the Santa Fe Old Town and museums
Stayed in April 2024
Reviewed: 20 May 2024
Jack
IsraelBreakfast was unacceptable. No healthy food except for fruit. At $200/night (incl taxes) the hotel should have provided better.
Staff was very helpful. LIked that enough coffee capsules were supplied. Please was pretty clean.
Stayed in May 2024
Reviewed: 14 May 2024
Suzanne
United KingdomA bit pricey, the charged for parking on top!
Very good location, easy to park. Comfortable room
Stayed in May 2024
Reviewed: 12 May 2024
Alain
NetherlandsBreakfast was less than we expected.
Super nice location. Clean rooms.
Stayed in May 2024
Reviewed: 10 May 2024
Linda
United StatesBreakfast advertised was huge over statement…. Yogurt & granola bars, minimal fruit, packaged pastries.
Location
Stayed in May 2024
Reviewed: 8 May 2024
Michael
United StatesNothing special and still expensive (typical for neighborhood). Provided snacks at (free) breakfast were unimpressive.
Superb location right in downtown Santa Fe. Can walk to everything.
Stayed in May 2024
Reviewed: 8 May 2024
Ursula
United StatesThe shower floor was very slippery. Dangerous
Stayed in May 2024
Reviewed: 6 May 2024
Gale
United StatesLimited seats in room and no hot breakfast served.
Close to old town and other attractions
Stayed in May 2024
Reviewed: 6 May 2024
Jerry
United StatesBreakfast. Location was great
Breakfast was all processed food other than apple and orange.
Stayed in May 2024
Reviewed: 5 May 2024
Christopher
BrazilA microwave would be an improvement.
Location for price.
Stayed in May 2024
Reviewed: 4 May 2024
Melissa
United Statesparking lot was a bit wonky
very friendly check in. everyone very pleasant and helpful
Stayed in April 2024
Reviewed: 3 May 2024
Laura
United StatesGreat location, friendly staff.
Stayed in May 2024
Reviewed: 29 April 2024
Joyce
United StatesMake sure to provide a slip resistant mat in shower so others don't slip and fall like I did. Shower door won't stay closed. You have to put something in rail to keep it closed. Could use blind on bathroom window. Housekeeping should not be so insistent in coming in to clean at 10:30 a.m. when check-out is 11:00 a.m. Santa Fe itself lacks reasonable taxi or ride share services. Told by evening desk that services are slow and very costly. Luckily we had family to come pick us up.
We loved it when it was Garretts. You did a good job updating. Comfortable and the office staff and front desk people are really nice. Location is great.
Stayed in April 2024
Reviewed: 29 April 2024
Mechelle
United StatesThe bathrooms gets super steamy while showering and the paint bubbles up on the ceiling. I ended up cracking the small window in the bathroom to let out some of the steam. A ceiling vent would help tremendously. Also the drawers in the vanity have holes drilled in them for hardware but there was no hardware.
Great walking to the shops and eating locations. The hotel sits about 2 blocks off of the square. It was nice to be able to walk purchases back to the room and not have to lug them around everywhere.
Stayed in April 2024
Reviewed: 28 April 2024
Dorothy
United StatesBreakfast options
Could use improvement but still a nice place to stay.
Stayed in April 2024
Södertälje, Sweden
Brenzone sul Garda, Italy
Paris, France
Dubrovnik, Croatia
Lisbon, Portugal
Madrid, Spain
Hollywood, USA
General Roca, Argentina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content