1 Virginia Street West, Charleston, WV 25302, United States
#13 of 26 hotels in Charleston
Guests' ChoiceBased on 531 hotel reviews
7.8Cleanliness
8.3
Comfort
8.3
Location
8.4
Facilities
8.1
Staff
8.7
Value for money
7.8
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 June 2024
Randy
United StatesBreakfast was ok with a variety of choices. The location was good for easy access from and to the highway. Short walking distance to restaurants.
Stayed in May 2024
Reviewed: 15 May 2024
Daniel
United StatesClogged sink
Convenient and sufficient. Breakfast was good, nice shower.
Stayed in May 2024
Reviewed: 26 April 2024
Heloise
United StatesCan we do away with the polystyrene and do paper? It’s the end of April, how about taking down the Christmas decorations?
Very well located close to the interstate, and the rooms are not really noisy at all. The hotel is in need of a deep clean/ freshen up, but as for the bedding and bathroom, it was clean. The breakfast is not much to write about… the usual muffins, yogurt, eggs, bacon, all served on polystyrene???
Stayed in April 2024
Reviewed: 21 April 2024
Chris
CanadaGreat location near restaurants, but one-way streets make navigation a bit challenging! Comfortable room, efficient front-desk staff.
Stayed in March 2024
Reviewed: 1 April 2024
Terena
United StatesNoise
Location
Stayed in March 2024
Reviewed: 7 March 2024
Rebecca
United StatesThey charge $90 per fee for a 6lb dog and didn't disclose the charge prior to booking.
Clean room
Stayed in February 2024
Reviewed: 11 January 2024
Rachel
United StatesOur room wasn’t quite as clean as it should have been. The dresser had something greasy on it.
Stayed in December 2023
Reviewed: 22 November 2023
Rutilla
United StatesVery loud road noise in room due to location.
The front desk and workers were super friendly and helpful. Breakfast was excellent we were surprised how good it was.
Stayed in October 2023
Reviewed: 16 November 2023
Glenna
United StatesI have a special needs grandson and all your personnel were great with him. I would definitely stay again.
Stayed in November 2023
Reviewed: 30 October 2023
Darlene
United StatesLocation is terrible. On a One Way Street going both directions of the hotel. You pass it before you see it and have to go two blocks back on one way streets.
Nice, clean, spacious rooms.
Stayed in October 2023
Reviewed: 19 October 2023
Robert
United StatesNothing
The staff was very friendly
Stayed in September 2023
Reviewed: 18 October 2023
Mary
United StatesWould have preferred a little closer to the center of the city.
Good breakfast. Location worked for our needs. The room was comfortable and we liked the table/desk on wheels that could be used in different ways.
Stayed in October 2023
Reviewed: 15 October 2023
Patricia
United StatesThe bed was incredibly uncomfortable and we needed pain medication for 2 days after due to the back and shoulder pain from it.
Staff was very friendly, and hotel was clean.
Stayed in October 2023
Reviewed: 5 October 2023
Kelsey
United StatesNo hot water
Super clean, comfortable bed
Stayed in October 2023
Reviewed: 21 September 2023
Duane
United StatesNeed some routine carpet cleaning.
Fair
Stayed in September 2023
Reviewed: 19 September 2023
Ruth
United StatesBetter coffee. Coffee extremely bitter, or made incorrectly. Or have a choice of something other than dark roast.
Stayed in September 2023
Reviewed: 1 September 2023
Mcmanus
United StatesThe room was clean, except for the carpet.
Front desk staff were very good on arrival.
Stayed in August 2023
Reviewed: 12 August 2023
Gardetto
United StatesThe ice machine on our floor was not working.
Staff was very friendly and helpful with suggestions for places to eat. Checking in/out was smooth. Room was clean and comfortable. Nice assotment for hot and cold breakfast foods. We also enjoyed the pool. Location was within walking distance to restaurants and the Capitol.
Stayed in August 2023
Reviewed: 26 July 2023
Ken
United StatesSounded like the trash truck at 4 am
There are a few restaurants with in walking distance
Stayed in July 2023
Reviewed: 17 July 2023
Heloise
United StatesNothing
Easy free parking. Swimming pool. Coffee at all times. Friendly service
Stayed in July 2023
Reviewed: 12 July 2023
Annette
United StatesLocation
Stayed in July 2023
Reviewed: 2 April 2023
Ataman
United StatesIt was slightly pricy in my opinion but the service was good enough to make me feel like I did not waste money staying here. I guess the room lighting could have been slighly better, as the room felt a bit dark with the lighting that was already there.
Location is pretty central in Charleston WV. Breakfast was the classic hotel breakfast, so it met my expectations. The room was clean and tidy, which I greatly appreciated after a long drive. I only had to stay one night to rest on my way to Richmond, so my expectations could be different from the typical guest here. However, for what I needed the hotel met all my expectations.
Stayed in March 2023
Reviewed: 2 March 2023
Scott
United StatesLoud
Good location
Stayed in February 2023
Reviewed: 22 February 2023
Monte
United StatesThe bathroom could have used more counter space, but it was workable.
Good location - walkable to downtown, yet it has free parking. The room was comfortable and fairly large.
Stayed in February 2023
Denver, USA
Bardolino, Italy
Puerto Morelos, Mexico
Medan, Indonesia
Coffs Harbour, Australia
Kilkhampton, UK
George Town, Malaysia
Baie Lazare Mahé, Seychelles
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content