411 W. Spring St, New Albany, IN 47150, United States of America
#3 of 9 hotels in New Albany
Guests' ChoiceBased on 216 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.6
Facilities
8.6
Staff
8.8
Value for money
8.2
Free WiFi
8.9
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 27, 2024
Kenny
United States of AmericaCereal sslection, not much for adults also not a fan of the omelettes
Decaf coffee
Stayed in April 2024
Reviewed: March 28, 2024
Krisna
United States of AmericaStaff was rude seemed bothered that I had the nerve to interrupt his phone time
Easy on and off highway close to downtown
Stayed in March 2024
Reviewed: March 18, 2024
Rita
United States of AmericaBreakfast could start before 7am. Bathrooms only had two towels which is fine but a few more would have been nice. The hotel had a power surge and we lost power for a little while and the hotel seemed short staffed and he seemed to handle it well.
Room was clean, beds were comfy, and the breakfast was delicious.
Stayed in March 2024
Reviewed: March 16, 2024
Ashley
United States of AmericaDidn’t have a very good selection of drinks at breakfast
Beds were great!
Stayed in March 2024
Reviewed: March 7, 2024
Sheri
United States of AmericaWhen you check in Priceline needs to do a better job communicating to hotel. Ken kept saying he will call and email Judy mgr. we waited 2 hours. Overall bad experience to find room.
. We checked in and Judy mgr could not find our room. She tried to have Priceline call her and we waited 2 hours. I have never had issues with Priceline. I think it might have been an error or her end
Stayed in March 2024
Reviewed: March 4, 2024
Marruquin
United States of AmericaGood breakfast, nice, clean indoor pool, comfy bed, very nice staff
Stayed in March 2024
Reviewed: March 3, 2024
Takisha
United States of AmericaThe walls were thin I could hear my neighbors music clearly.
The location was great. The staff was friendly. Breakfast was great as well.
Stayed in February 2024
Reviewed: February 20, 2024
John
United States of AmericaManager was very helpful.
Stayed in February 2024
Reviewed: February 14, 2024
Robert
United States of AmericaAll good.
Great location in downtown New Albany.
Stayed in December 2023
Reviewed: December 29, 2023
Erin
United States of Americaice machines need repair so we don't have to go to the first floor. My fiancé said breakfast had many choices -- but he'd been perfectly happy with scrambled eggs lol. just a preference there. For me, I'd loved heavier blankets and bigger pillows, but again, just a preference.
It was quiet, clean, staff was very kind and friendly.
Stayed in December 2023
Reviewed: December 7, 2023
Lori
United States of AmericaBreakfast could have been better. More fresh fruit and yogurt would be nice.
Staff were friendly and helpful. Room was nice and hotel was welcoming.
Stayed in December 2023
Reviewed: November 19, 2023
Dana
United States of AmericaFridge didn't work.
Modern and clean. Wonderful breakfast bar!!
Stayed in November 2023
Reviewed: September 29, 2023
Erika
United States of AmericaThe last visit we had, the shower was clogged. But that was the first time out of 5 times that we've stayed here that we have had to complain about anything.
Love this place! We frequent this hotel when we visit the casino!
Stayed in September 2023
Reviewed: September 23, 2023
Michelle
United States of AmericaI could not control the coolness of the A/C. Even the desk staff could not get the A/C to get it to cool enough and she did offer to change rooms for me. I declined the change, and I was just too tired to repack and move. I am beginning to think that some places have a preset low/high temperature, and it will not change no matter what you try to set it at.
The desk clerk was very helpful and friendly.
Stayed in July 2023
Reviewed: September 11, 2023
David
United States of AmericaWas difficult to get to because of all the construction and closed exits.
Breakfast was very good.
Stayed in September 2023
Reviewed: August 19, 2023
Connolly
United States of AmericaBreakfast staff was super helpful.
Stayed in July 2023
Reviewed: August 8, 2023
Chandler
United States of AmericaI was using the bathroom in our room and had looked at the toiletries that were complementary and accidentally knocked over the mouthwash and it spilled everywhere and the lid came off. My friend and I hadn’t been opened any of the complementary toiletries so the mouthwash had to have already been used because to close the cap you snap it back on pretty harshly and there was also no seal on it.
Very friendly staff and great breakfast
Stayed in August 2023
Reviewed: August 1, 2023
Deborah
United States of AmericaRoom was clean, beds were comfortable.
Stayed in July 2023
Reviewed: July 6, 2023
Rachael
United States of AmericaI booked this room as a surprise "Staycation" for my mother's birthday and was pleasantly surprised with the cleanliness, amenities and aesthetic of this hotel especially for the price. The location is convenient, rooms are nice sized and the breakfast made it such a great value. Highly recommend and will stay again
Stayed in July 2023
Reviewed: June 24, 2023
Chantel
United States of AmericaThe manager wasn't very nice.
Stayed in June 2023
Reviewed: June 20, 2023
James
United States of AmericaThe AC/Heat unit was the normal wall/window unit with a digital thermostat in the room that had nothing to do with regulating the room comfort. these units are noisy and hard to regulate to keep the room a comfortable consistent temp. it appears that at one time the we’re going to have a true regulated temperature, but decided to go with the cheaper window units.
The location was nice
Stayed in June 2023
Reviewed: April 16, 2023
William
United States of America5 days, and we never had our room cleaned
Stayed in April 2023
Reviewed: April 15, 2023
Timothy
United States of AmericaIt was great!
Stayed in April 2023
Reviewed: March 31, 2023
David
CanadaI was disappointed that the oatmeal breakfast was only instant not cooked oats.
All in all it was good. The staff were very friendly and helpful.
Stayed in March 2023
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