1680 S Germantown Rd. , Memphis, TN 38138, United States
#12 of 189 hotels in Memphis
Guests' ChoiceBased on 228 hotel reviews
8.8Cleanliness
9.1
Comfort
9.1
Location
9.3
Facilities
9.1
Staff
9.1
Value for money
8.4
Free WiFi
8.9
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End of dialog contentReviewed: 20 May 2024
Kyler
United StatesIt was too cold when we arrived
It was nice and clean. Comfortable bed and a nice shower
Stayed in May 2024
Reviewed: 14 May 2024
Cynthia
United StatesNothing in particular that I didn't like.
I always look at the shampoo, conditioner, soaps, & lotions to gage how hotels spend money on their guests. I don't like or use cheap soaps & lotions. That's part of the experience for me. All the soaps etc were higher end & smelled great! Everything was clean & comfy. I liked the thicker comforter between the sheet & cover. I was able to stay comfortable. Breakfast was also very good with a variety.
Stayed in May 2024
Reviewed: 29 April 2024
Michael
United StatesWe stayed here because we were attending an event at the GPAC. It was within walking distance to the center which was super convenient. The hotel was outstanding with a friendly courteous staff. It was clean and safe and the breakfast was an added bonus.
Stayed in April 2024
Reviewed: 25 March 2024
Sherry
United StatesLocation was perfect
Stayed in March 2024
Reviewed: 21 March 2024
Keyonna
United StatesThe staff was the best from day to night shift. They were so accommodating and answered all questions and sent things I requested to my room. I loved it! They were phenomenal!
It was in a decent area of the city and not to far from everything
Stayed in March 2024
Reviewed: 26 February 2024
Marlene
United StatesConvenient and clean. Feliciana was a great help in checking in as we had trouble with our reservation.
Stayed in February 2024
Reviewed: 14 January 2024
Sandy
United StatesNice hotel with a very good staff
Stayed in January 2024
Reviewed: 29 December 2023
Iris
United StatesNothing everything was great
The location was excellent and the hotel is marvelous
Stayed in December 2023
Reviewed: 27 December 2023
Darrell
United StatesN/a
Everything
Stayed in December 2023
Reviewed: 22 December 2023
Iris
United StatesThose cookies in the lobby area for the guest was delicious. The cleanliness the smell the location the up keep of the property every was EXCELLENT
Stayed in November 2023
Reviewed: 20 November 2023
Brigitte
United StatesVery nice clean hotel great location nice staff.
Stayed in November 2023
Reviewed: 17 November 2023
Patricia
United StatesThe main draperies would not close all the way and emitted a lot of light when we went to bed. Also needed a lamp on the table beside the tv.
The breakfast was wonderful. Room was clean and bed was really comfortable. The staff was helpful and very nice.
Stayed in November 2023
Reviewed: 30 September 2023
Shannon
United StatesNothing
Quiet, clean area
Stayed in September 2023
Reviewed: 29 August 2023
Mariana
United StatesNothing.
Excellent breakfast. Great location with walking distance to restaurants.
Stayed in August 2023
Reviewed: 2 August 2023
Anne-laure
United Statesa bit far from Memphis
Very nice exterior architecture
Stayed in July 2023
Reviewed: 22 July 2023
Linda
United StatesTwo weeks later I was there with my husband and little dog and the neighborhood Germantown was having a water issue. We could only used bottled water to brush our teeth. We could flush the toilet, but no other water use was safe due to a pollution from diesel oil at the water treatment plant. The hotel responded as well as possible, but we would not have booked the room if we had known.
The location is excellent with proximity to a beautiful high-brick-wall-enclosed dog park and restaurants with patios. Uncle Goyo's was a delightful Mexican restaurant one block from the hotel. I stayed there 10 July with my little dog and was enchanted.
Stayed in July 2023
Reviewed: 17 July 2023
Michael
United StatesNothing to dislike!
Location, very clean and nice! Customer service was excellent!
Stayed in July 2023
Reviewed: 12 July 2023
Sherri
United StatesThe room initially, smelled of cigarette smoke but got better throughout the stay.
The beds were very comfortable. The staff was exceptional, especially Krystal. Everyone displayed great customer service...they spoke, smiled and was eager to help. I liked the infused water available off the lobby area as well as the chocolate chip cookies offered.
Stayed in July 2023
Reviewed: 11 July 2023
Richard
United Statesthe pool was out of order
it was all good
Stayed in July 2023
Reviewed: 7 July 2023
Frank
United StatesCleaning
Good location great staff
Stayed in June 2023
Reviewed: 14 June 2023
Sherl
United StatesHandicap room electricity!
The rooms were fine, slept well but at check in there were no handicap rooms with a bar for my mother to lift herself up. 2hip surgery in last year. On the 11th electric went out at 10 pm and did not come back on till 6ish for an hour and then out again. I did not want to use my company c c but that is what was on file and with no electricity we could not change card so I had to put mine and my sisters room on my card, my husband’s business card. Other than that satisfied with stay, but my room did not get serviced. The first day our sign was out , the next two nights it was nit in door . Staff was very friendly and helpful tge evening guy helped us put the handicap bar on the toilet that we went to purchase for our stay.
Stayed in June 2023
Reviewed: 28 May 2023
Karae
United StatesNothing to report at this time.
My overall stay exceeded my expectations. It was comfortable, affordable and I felt safe. Plus the added security patrolling the parking out my at ease.
Stayed in May 2023
Reviewed: 19 May 2023
Paula
United Statesminor items, the bathroom faucet leaked on the counter and toaster in the buffet area didn’t work.
Friendly staff, great location, nice room. Enjoyed the fitness center.
Stayed in May 2023
Reviewed: 4 May 2023
Dalton
United StatesThe host during the night shift for both nights was fantastic! She deserves praise! I also enjoyed being able to change the temperature via the TV
Stayed in April 2023
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