77 E Polk St, Downtown Phoenix, Phoenix, AZ 85004, United States
#19 of 132 hotels in Phoenix
Guests' ChoiceBased on 756 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
9.1
Facilities
9.0
Staff
9.1
Value for money
8.4
Free WiFi
8.4
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End of dialog contentReviewed: 28 May 2024
Raeanne
United StatesNothing.
Close to show venue we were going to. Room was clean and comfortable! Also their free breakfast is pretty decent.
Stayed in May 2024
Reviewed: 27 May 2024
Hazelyn
United StatesRoaches in the room. Access to affordable restaurants was limited. Wish they'd had a real restaurant on the premises.
Huge room. Nice and friendly staff. Let us check in early. Close to convention center.
Stayed in May 2024
Reviewed: 23 May 2024
Griselda
United StatesThe room got hot, BUT I think that was our fault we didn't put the fan on high like we had thought. Bed was a little stiff but not too bad, just not what I like. Can't complain.
It was close to everything! We went to a baseball game and walked to the field. It wasn't bad. The room was clean and quiet. We would definitely boom again.
Stayed in May 2024
Reviewed: 22 May 2024
B
United KingdomVisted Phoenix on our honeymoon and we really enjoyed staying at Hampton Inn Suites. Location was very convenient, staff was nice. Breakfast and coffee stations were great - we appreciated them so much. Highly recommend :)
Stayed in April 2024
Reviewed: 13 May 2024
Maria
United StatesNothing
I like the staff and cleanliness of the property
Stayed in May 2024
Reviewed: 11 May 2024
Catherine
United StatesPaying for packint
Breakfast wasn't bad. Location was good but we had to pay for packing! Not cool!
Stayed in May 2024
Reviewed: 9 May 2024
Lorin
New ZealandBreakfast very limited and lacking.
Location, staff, rooms all excellent. Very poor breakfast.
Stayed in May 2024
Reviewed: 7 May 2024
Christine
United StatesLocation, cleanliness, friendly staff
Stayed in May 2024
Reviewed: 4 May 2024
William
United StatesThe breakfast was normal for such a facility. The woman running the bar/grill at night was truly exceptional. She was friendly and provided great information.
Stayed in April 2024
Reviewed: 4 May 2024
Loubna
CanadaThe hotel was perfectly located in Phoenix Downtown. The room was beautiful and bed confortable.
Stayed in April 2024
Reviewed: 3 May 2024
종학
South KoreaHard to book business room.
breakfast was really good. Room was also good.
Stayed in April 2024
Reviewed: 2 May 2024
Sandi
United StatesNothing
Staff, follow up, comfort
Stayed in April 2024
Reviewed: 29 April 2024
Robert
United StatesFriendly and helpful staff. Easy check in. Room as clean and comfortable. Free breakfast was excellent!
Stayed in April 2024
Reviewed: 25 April 2024
Jose
United StatesNothing
Stayed in April 2024
Reviewed: 21 April 2024
Tonya
United StatesPrices were incredibly high but apparently everything is in that area.
Clean. Very nice facility. Comfortable bed.
Stayed in March 2024
Reviewed: 11 April 2024
Meghan
United StatesThe customer service was great. Gabre greeted us upon our arrival and was able to get us into our room early. She was so friendly and welcoming. We were in town for the mens NCAA basketball final four tournament. Our first two nights in town we stayed in another hotel in North Phoenix. Then when our team won their final four game we booked the Hampton Inn and Suites for our remaining days in town. Gabre was a breath of fresh air from where we had stayed the first two nights. The hotel and rooms were newly renovated and very clean. The location is perfect. We were able to walk everywhere we needed to in Downtown Phoenix for the various NCAA final four events. There were also plenty of restaurants, bars, and breweries in walking distance.
Stayed in April 2024
Reviewed: 6 April 2024
Kamen
United StatesThe air conditioner kept going on and off- interrupted our sleep. Issue was resolved after the boss fixed the problem.
Breakfast was good.
Stayed in April 2024
Reviewed: 5 April 2024
Rochelle
United StatesWe were disappointed there was no pool. Parking was expensive.
Breakfast was very good. Hot and plentiful. Clean, well stocked and staffed. Rooms were very nice. Plenty of room. Could have used more drawer space but we managed.
Stayed in April 2024
Reviewed: 2 April 2024
Donna
United StatesHousekeeping did not fully refresh room each day. Parking was valet and cost $42 per day.
The property was an easy walk to the convention center and close to many restaurants. Breakfast was good and available early.
Stayed in March 2024
Reviewed: 1 April 2024
Grainne
United StatesNo parking
Very spacious room and very comfortable for four of us
Stayed in March 2024
Reviewed: 31 March 2024
Ma
United KingdomHard to find parking
Great location.
Stayed in March 2024
Reviewed: 31 March 2024
Griffith
United StatesThe bed wasn't very comfortable.
The staff was very friendly. The room was clean and centrally located to our activities.
Stayed in March 2024
Reviewed: 31 March 2024
Denise
United StatesWe had an awful water pipe knocking from our shower, which made it difficult to keep sleeping once the first person in our room was awake. Not many grab n go options for breakfast.
Came to tour ASU Downtown Phoenix campus and catch the opening series of 2024 MLB. Hotel was walking distance to both, and was 15 minutes or less from the airport...but not at all noisy.
Stayed in March 2024
Reviewed: 30 March 2024
Nik
United StatesNothing. All good.
Excellent stafd. Meredith on front desk allowed me to check-in early and was very professional and helpful. Great breakfast options. Large room. Hotel very clean.
Stayed in March 2024
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