2225 Downs Drive, Erie, PA 16509, United States
#15 of 31 hotels in Erie
Guests' ChoiceBased on 148 hotel reviews
7.8Cleanliness
8.4
Comfort
8.2
Location
8.8
Facilities
8.4
Staff
8.8
Value for money
7.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 1 April 2024
Marlisa
CanadaRoom facing highway and noisy at night - maybe new windows required. Plus shower curtain in bathroom ripped in three places.
Pool
Stayed in March 2024
Reviewed: 12 March 2024
Teresa
United StatesNot a great place if you actually want to sleep. There were people and children running around the halls all hours. Not just going to the rooms. Hanging out in the halls and kids running around at 1-3 am. There was also a help alarm in the hall that went off for a couple hours before it was shut off.
We liked the location. It was near by what we traveled for. There were plenty of stores and restaurants near by.
Stayed in March 2024
Reviewed: 13 February 2024
Thomas
United StatesDifficult to navigate your way back to the hotel as it's tucked behind another. Needs better signage and a more direct and intuitive access road. Also, the exterior is starting to look a little shabby and in need if paint and repairs.
Staff was very friendly and helpful, but they had a problem locating our reservation at check-in, so we had to wait about 20 minutes while they restated their computer system. The breakfast was mostly good, except for the fake eggs. They were cold, had almost no taste and a weird consistency like sea foam. Completely inedible. Until they start serving real eggs I can’t recommend purchasing the additional breakfast. Plenty of other options very close by.
Stayed in February 2024
Reviewed: 21 January 2024
Robyn
United StatesI didn't see any complimentary bottles of water...no popcorn or fresh fruit like some hotels
The room was great with the whirlpool tub.
Stayed in January 2024
Reviewed: 26 November 2023
Chris
United StatesReplacing a conventional coffee maker with a Kuerig is asinine. With just three pods provided, there is nowhere close to enough for two coffee drinkers. I was unaware of that change.
The jacuzzi tub was amazing. The king bed was comfortable. Room was spacious.
Stayed in November 2023
Reviewed: 20 November 2023
Julie
United StatesBreakfast was absolutely NOT worth $14.95! No complimentary breakfast was a shame because other hotels with lower room rates serve a nice free breakfast. We had nasty scrambled eggs which i think were from a powder or something because they didnt look or taste like scrambled eggs i make at home , dried out sausage links, a few choices of cereal, toast and bagels, some fresh fruit and muffins. Drinks but no hot chocolate (my granddaughter wanted this), no waffles either. If you wanted a made to order omelet, you had to pay extra for one.......ridiculous!. All in all, it was just ok but definitely not worth 15 dollars. Expected more from a Hilton hotel. Everything else at the hotel was great. Will return as this is our favorite hotel because of the pool and hot tub, but we will not be paying for breakfast. We will go across the parking lot and buy breakfast at Burger King for far less than 15 bucks a person! Also requested a room on the 4th or 5th floor with a lake view. However, they put us on the 3rd floor facing the interstate. No reason for them not to do that for us as they told us the hotel was a 60% capacity.. MY granddaughter was very disappointed!!
The hot tub was hot, and the pool was always warm and clean. We love them and they are the main reason we stay there. Staff was always friendly and helpful. The room was clean, and the bathroom was clean and large as well. It was nice having the microwave and fridge, but our fridge had a lot of ice build-up, so we mostly used the lower shelf because our cans of pop were freezing. Like that the pool.and hot tub were open until 11:00pm.The lobby is re-done and beautiful but the furniture in our room was showing its wear. Close to the Millcreek Mall and Splash Lagoon is across the road. There are tons of restaurants in the area as well. Easy to find and a great view of Lake Erie and beautiful sunsets from the upper floors!
Stayed in November 2023
Reviewed: 23 October 2023
Hazel
United StatesWas ready to leave bed was hard and Uncomfortable and were I booked it said brekfast was included but wasn't
The morning receptionist was great tamira was very nice and took all my problems in to consideration and worked out the falws for us and made our vacation better I hope I spelled her name right if not I am so sorry but our stay was over all was good
Stayed in October 2023
Reviewed: 20 October 2023
Sheila
United StatesPillows— flat as soon as you touch it Bar- NO PINOT GRIGIO! This is not the first time. It’s a basic wine and it’s poor not to stock it. I just wanted a nice cold glass of Pinot Grigio with my salad after a long day of driving. Very disappointing.
Clean! Great bar and bartender. Had a delicious Cobb salad
Stayed in October 2023
Reviewed: 27 September 2023
Robin
United StatesWe liked that it had supercharger for Tesla. Very clean and roomy, love the size of the bathroom.
Stayed in September 2023
Reviewed: 9 September 2023
Birt
United StatesAll was fine until I checked out and the staff couldn't sign me up for hilton honors so I could get credit for that stay. They never asked when I checked in
Stayed in September 2023
Reviewed: 30 August 2023
Emily
United StatesWe didn’t have any conditioner in our room.
The convince of its location. The hot tub and pool were our kid’s favorite
Stayed in August 2023
Reviewed: 31 July 2023
Rachel
United StatesIt’s kind of a congested location. Too expensive for what it was.
The staff was all very nice and professional.
Stayed in July 2023
Reviewed: 23 July 2023
Rene
United StatesThe bed was noisy everytime you moved. It squeaked and it did wake me and my husband up a couple times when one of us moved. The pressure in the shower wasn't horrible but also wasn't terrific.
Staff was very friendly and the facilities were clean. Drinks were mixed well and bartender was great. The pool and whirlpool were very well maintained and had a great temperature. The hotel is close to a lot of shops and restaurants which made things very convenient.
Stayed in July 2023
Reviewed: 8 July 2023
Angela
United StatesLocation
Liked the jacuzzi in the room
Stayed in June 2023
Reviewed: 29 April 2023
Amber
United StatesThe beds were comfy at first but when we woke up in the morning our bodies were stiff because we sunk into the beds overnight. They are just a bit to fluffy for us. The pool area was clean and wonderful.
I like how close everything is if groceries, gas, shopping, or just going out to have good time.
Stayed in February 2023
Reviewed: 6 April 2023
Michelle
United StatesWas not happy with bed and pillows, not very comfortable. :(
The room was very clean and the staff was friendly! The breakfast was excellent!
Stayed in April 2023
Reviewed: 30 January 2023
Jennifer
United Statesduck tape on hot tub, breakfast not included as advertised on booking
friendly staff nice room
Stayed in January 2023
Reviewed: 2 October 2022
Jared
United StatesThe restaurant was great! we had dinner and breakfast there! Very friendly! Bed was great!
Stayed in September 2022
Reviewed: 16 August 2022
Don
United StatesLiked the pool and hot tub but they but need some attention/cleanup. Interior of the hot tub looks like it needs a good cleaning. Towels at the pool were paper thin. If you're staying for a few days at the rate we paid there should be enough clean towels and toilet paper to last the length of the visit. Not completely thrilled with the lack of housekeeping. It's not necessary to change the sheets daily, but there has to be a better way to distribute clean towels other than standing in line at the front desk or tracking down a housekeeper.
Restaurant was excellent as were the waitresses. Breakfast was a 10/10. Pool/hot tub facilities were good. Room was clean. Stayed there before and would stay there again.
Stayed in August 2022
Reviewed: 7 August 2022
John
United StatesThere was a disagreement between the desk clerks as to my room. I asked for a room on the top floor in the corner. Went I got there they had me on the 2nd floor. I stated I am suppose to have a corner room on the top floor. The lady clerk stated it's not in you file. So she changed it to top floor but no corner. So there but was confusion between clerks. Plus there was an event next door with loud band music. I called about it and I was told it would be done soon. still going after 10pm. It was loud. You could heat it
Didn't have ir
Stayed in August 2022
Reviewed: 26 July 2022
Donna
United StatesOne day the waiter wasn't very good. We waited a while to be seated while he talked. He took things from table when we weren't done eating. Wasn't attentive at all. This was our only negative with our stay.
Breakfast was fine. Front desk people were awesome. Nicole, Delight, and Lisa!
Stayed in July 2022
Reviewed: 19 July 2022
Joseph
United StatesHot tub was not clean. The tiles and grout were dirty, the water was not clear and the water surface was thick with foam.
Cleanliness, location, staff and breakfast. I had one of the BEST omelettes in my life at this hotel.
Stayed in July 2022
Reviewed: 18 July 2022
Alyssa
United StatesI had breakfast included which I had to be sure to let them know about it again otherwise I would have been charged again. We ordered Omelets which were burnt and potatoes that were soggy and inedible. The plug on my upgraded Jacuzzi tub wouldn’t plug all the way so it took forever for the tub to fill and then it was draining right away when the tub was actually full.
Stayed in July 2022
Reviewed: 9 July 2022
Delisha
United StatesCertain breakfast food selections not available at times
Nice quiet stay in good location
Stayed in July 2022
Modła Królewska, Poland
Prima Porta, Italy
Hervey Bay, Australia
Kyoto, Japan
Monpazier, France
Melaka, Malaysia
Presidente Venceslau, Brazil
Spoleto, Italy
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content