315 Trumbull Street, Hartford, CT 06103, United States
#5 of 8 hotels in Hartford
Guests' ChoiceBased on 338 hotel reviews
7.0Cleanliness
7.7
Comfort
7.7
Location
8.3
Facilities
7.2
Staff
8.3
Value for money
6.8
Free WiFi
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Kenneth
United StatesBathroom was tiny compared to other hotels we have been too. Also bed sheets had a bad odor.
Comfort. Had a concert to go to and we loved the fact we could take the elevator down to the second floor and cross to the XL Center without leaving the building.
Stayed in April 2024
Reviewed: 31 March 2024
Emily
United StatesPrice of food… pool area freezing
Convenient to xl center
Stayed in March 2024
Reviewed: 31 March 2024
Latara
United StatesI had to call front desk about hot not, and there not being any
The pool and sauna.
Stayed in March 2024
Reviewed: 16 March 2024
Tracey
United StatesThe service at the coffee shop for breakfast was very slow
Stayed in February 2024
Reviewed: 26 February 2024
Peter
United StatesSlow elevators….two out of service
Front desk personnel were perfect.
Stayed in February 2024
Reviewed: 23 February 2024
Alisha
United StatesGreat clean
They front desk people where great
Stayed in February 2024
Reviewed: 29 January 2024
Cedric
United StatesThe room very clean and the staff was very nice and friendly
No hot water at first The young man came and fixed it The food very very bad
Stayed in January 2024
Reviewed: 29 January 2024
Linward
United StatesNA
Location
Stayed in January 2024
Reviewed: 15 October 2023
Jeffery
United Statesstayed in a recently remodeled room and it was beautiful but bathroom still had crappy ripped wall paper and when we went to take shower , no hot water for a long time , let it run for 30 minutes . bathroom sink water came out brown till we ran it for 5 minutes
location was great
Stayed in October 2023
Reviewed: 27 August 2023
Vinh
VietnamSome staff were slightly rude and there was a fire evacuation.
They updated the rooms so they’re very modern and clean, better than Marriot. We got a really nice cookie on arrival.
Stayed in August 2023
Reviewed: 23 August 2023
Theresa
United StatesSee above for toilet
Room was clean and fine. Toilet did not work well, could not stop it from “flushing” .
Stayed in August 2023
Reviewed: 8 August 2023
Kassi
United StatesI picked this hotel for the pool, which was out of commission. They are renovating so there's a lot of unfinished looking areas and I paid a little steep for what I got, but it wasn't a bad stay. Hotel elevators may make you motion sick if you're prone to it. Would like if they had menu for the in-house cafe in the room, or listed prices in their hotel shop.
The bed was clean and comfortable, I had a mini fridge, and the staff were polite. Was able to rest, and not my worst stay at a hotel at all
Stayed in August 2023
Reviewed: 25 July 2023
Sarah
United KingdomVery dated, and smelt funny
Convenient location, close to the main road network
Stayed in June 2023
Reviewed: 25 July 2023
Christine
United StatesThere was a lot of noise going on because of construction in the hotel. I understand it needed to be done but it began early in the morning.
Location of the hotel. Staff was very friendly especially Donna down at the cafe. Common areas and rooms were clean.
Stayed in July 2023
Reviewed: 26 May 2023
Kuldeep
United Statesrenovation
location
Stayed in May 2023
Reviewed: 26 April 2023
Ryan
United Kingdomneeds updating.
Stayed in March 2023
Reviewed: 6 April 2023
Craig
United StatesBeds uncomfortably soft, no wifi signal in our room, freeway noise surprisingly loud, overpriced snacks
Free parking, proximity to where we needed to go, good fitness center
Stayed in April 2023
Reviewed: 6 March 2023
Pam1007
United StatesThe only complaint was that the room was noisy and we could hear the traffic from the street/highway and sirens all night.
Staff was fantastic and helpful. Location was excellent, went to a show at the XL Center and had an indoor walkway to get there. It was great not having to walk outside in the cold.
Stayed in March 2023
Reviewed: 9 October 2022
Yuni
United Statesfor a Hilton I wish it could of been more. bed wasn’t really that comfortable. no microwave or fridge in the room.
restaurant downstairs was very convenient.
Stayed in September 2022
Reviewed: 20 September 2022
Mackenzie
BelgiumN/A
The front desk ladies were terrific !!!
Stayed in September 2022
Reviewed: 19 September 2022
Fiona
United StatesThe bedding wasn’t the best, it was very stiff. however it was very clean so I am okay with that!
The front desk staff were very nice and accommodating! It was a very simple check-in process and parking was simple and accessible!
Stayed in September 2022
Reviewed: 2 September 2022
Susan
United StatesNot a lot nearby for places to eat.
The staff were exceptional at the front desk, the views were great, clean and comfortable room.
Stayed in August 2022
Reviewed: 31 August 2022
Signee
United Statesloud noise from the street vendors..loud music NON STOP!!!!!!!
the cleanliness
Stayed in July 2022
Reviewed: 16 August 2022
Paul
United Statesbeds and pillows were awful
location
Stayed in July 2022
Positano, Italy
Gotha, Germany
Phnom Penh, Cambodia
Kiruna, Sweden
Ibiza Town, Spain
Tomsk, Russia
Mansfield, USA
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content