12042 West Broad Street, Richmond, VA 23233, United States
#9 of 75 hotels in Richmond
Guests' ChoiceBased on 620 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.1
Facilities
8.8
Staff
8.9
Value for money
8.2
Free WiFi
8.8
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End of dialog contentReviewed: 23 May 2024
Nicole
United StatesThey need more luggage carts
Stayed in May 2024
Reviewed: 2 May 2024
Cheryl
United StatesParking fee.
Clean, organized, professional staff.
Stayed in April 2024
Reviewed: 14 April 2024
S
United StatesLoved the cleanliness of the property as well as the attentive staff and front desk. The pool was wonderful as well.
Stayed in March 2024
Reviewed: 4 March 2024
Rasheeda
United StatesIt took an hour for the water in the shower to get hot🥶😔
The room was great!
Stayed in March 2024
Reviewed: 26 February 2024
Barbara
United StatesBathroom could have been a bit updated. The sink space was on the smaller side, but adequate for a night stay.
Service front deck was pleasant. Flexible with the date change because I had a health issue and needed to get home earlier then planned. The room and bedding was very nice.
Stayed in February 2024
Reviewed: 23 February 2024
Sandy
United StatesThe pool area was kind of depressing and there was a wedding party going on throughout the night next to us so we didn't get any sleep.
The facilities were beautiful, and the staff was extremely friendly and helpful.
Stayed in February 2024
Reviewed: 22 February 2024
Amy
United StatesI think it is a bit overpriced and it was quite a ways out of Richmond.
Room was very comfortable.
Stayed in February 2024
Reviewed: 12 February 2024
Alison
United StatesNA
Beautiful and clean!
Stayed in February 2024
Reviewed: 1 December 2023
Lakisha
United StatesThe location was great. The conference I attended was being held at the hotel.
Stayed in November 2023
Reviewed: 15 November 2023
Rebecca
United StatesThey had no food available they were out because of a big convention the weekend we came no french fries no wings no wine the next morning nothing was open couldn't even get coffee had to leave and go get breakfast down the street
The beds were super comfortable
Stayed in November 2023
Reviewed: 10 October 2023
Rob
United StatesLittle tricky to find using Google, but right in the middle of everything!
Everything you could ask for and walking distance to some shops.
Stayed in October 2023
Reviewed: 4 October 2023
Connie
United StatesIt would’ve been ideal if the Starbucks within the hotel was open so we could grab coffee but it wasn’t.
Loved the property.
Stayed in September 2023
Reviewed: 29 September 2023
Karen
United StatesI had to wait until 5PM for the bar to reopen for the evening, and would have liked to sit down there earlier in the afternoon
The breakfast was nice, but the buffet was a bit cold. Staff was great. I like having a bar/restaurant on site, and had dinner at the bar which was excellent
Stayed in September 2023
Reviewed: 22 September 2023
Willie
United StatesParking kinda sucked
Clean!!!
Stayed in August 2023
Reviewed: 6 September 2023
Elin
SwedenThere are no robes and no changing rooms with showers by the pool. This means that after you use the pool you have to get changed in the bathroom and then go up to your room and take a shower. For a spa hotel this was disappointing.
Comfortable bed! The room was nice and clean. Friendly staff. I had a really great massage by Parker Loesch!
Stayed in September 2023
Reviewed: 28 August 2023
Tammy
United StatesThe spa was booked up! That was the only issue.
Everything was wonderful!
Stayed in August 2023
Reviewed: 14 August 2023
Correia
United StatesGreat staff and location pool could use a slight upgrade
Stayed in August 2023
Reviewed: 30 June 2023
Cleaning
United StatesI love this place
Stayed in June 2023
Reviewed: 26 June 2023
Sheryl
United StatesNo complimentary breakfast offered except by a rewards system.
I would like to see complimentary breakfast offered in a separate area where you can sit and dine.
Stayed in June 2023
Reviewed: 30 May 2023
Lynette
United StatesThe pillows were the most horrific we have had lately. when you lay on them they flatten out. when you double them up they are flat and hard as a rock. fought with these both nights as we were told those were all they had. looked good but terrible to sleep on
we loved everything about the property as far as location cleanliness staff
Stayed in May 2023
Reviewed: 24 May 2023
Vicki
United StatesEverything was perfect!
This hotel is in a great location. It's near the mall, funny bone, movie theater, bowling alley, restaurants and stores. This hotel is very clean. Beds were very comfortable. They have Shulas steak house inside which serves breakfast, lunch and dinner. It also has a bar. In addition theres a pool and spa there. Its perfect one of the best I've been to.
Stayed in May 2023
Reviewed: 20 February 2023
Karen
United StatesI couldn't use the hot tub, because it was out of order
How clean it was, and the location
Stayed in February 2023
Reviewed: 16 February 2023
Albert
United StatesEverything was great
The warm atmosphere
Stayed in February 2023
Reviewed: 13 February 2023
Wyteshia
United StatesThe hot tub wasn’t working
Everything
Stayed in February 2023
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