103 Brook Lane, Spring Lake, NC 28390, United States
#8 of 8 hotels in Spring Lake
Guests' ChoiceBased on 281 hotel reviews
5.8Cleanliness
6.6
Comfort
6.6
Location
7.3
Facilities
6.1
Staff
7.5
Value for money
6.5
Free WiFi
6.6
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End of dialog contentReviewed: 23 April 2024
Brooke
United StatesVery out dated Definitely needs some work. Water bugs were bad and parking lot was full of people hanging out.
Everyone was very friendly and the bed was very comfy!
Stayed in March 2024
Reviewed: 19 April 2024
Litisha
United StatesThey were not serving breakfast at the time I was there
Stayed in March 2024
Reviewed: 22 February 2024
K
United StatesA lot of garbage in common areas was overflowing and not taken out yet
Staff were friendly and the room was nice
Stayed in February 2024
Reviewed: 8 February 2024
Mccormick
United StatesThe elevator didn't work.
It was clean.
Stayed in February 2024
Reviewed: 22 January 2024
Sharon
United StatesSmelled like marijuana throughout the building, even in the room. Staff did not replace towels, just took the dirty ones we left outside the door.
Location was appropriate for what we needed
Stayed in January 2024
Reviewed: 21 January 2024
Brown
United StatesFree breakfast, false advertisements
Location
Stayed in January 2024
Reviewed: 14 January 2024
Jamie
United StatesThe staff were amazing great customer service
Stayed in December 2023
Reviewed: 11 December 2023
Damon
United StatesThere was no hot water in the room when i took a shower
The room was nice enough and the staff was very accommodating. Mrs. Ingram was phenomenal.
Stayed in December 2023
Reviewed: 29 October 2023
K
United StatesThere was an issue with my hotel confirmation and the cleanliness of the tub was terrible because it had black stains in it until I wiped it.
The hotel is in a good central location and the lobby was clean.
Stayed in September 2023
Reviewed: 8 September 2023
Daniel
United StatesThe facility had obviously let maintenance be an after thought. Some repairs that were done were not done with care and in a poor manner. It was obvious the business had recently lost or had its franchise pulled for being deficient.
The breakfast consisted of tepid temperature coffee, yogurt, prepackage muffin, and a few frozen things you can heat in your microwave. Workers there seemed plesant.
Stayed in September 2023
Reviewed: 8 November 2022
James
United StatesHalf the power went of in our room for twelve hours the said it would only be 2 hours
Great value, great location ,big suite with large area in room with furniture for relaxing , service staff was very helpfull
Stayed in November 2022
Reviewed: 1 August 2022
Leeann
United StatesPool was not open and jets did not work in tub which was disappointing .
Very clean and friendly staff. I was compensated with a late checkout and a refund with no problem for some slight issues, which is much appreciated.
Stayed in July 2022
Reviewed: 6 June 2022
Dean
United Statesthe pool was closed but understandable. i love hotel breakfast but the continental hot breakfast wasn’t available. total bummer. there were guests who continuously allowed their dog to bark. just get up and take your dog outside. it was terrible. then people would gather in the hall and have conversations that could’ve been held in their rooms. Besides that it was ok.
it was very convenient, the receptionist was very friendly and it was well lit.
Stayed in June 2022
Reviewed: 16 May 2022
Melisa
United Stateswe booked our room months in advance, 10 minutes before we checked in we got a call that our room type had been overbooked and we had to downgrade. breakfast was little to no option both mornings. there was no coffee, they were out if filters both days.
the facility was clean. the staff was exceptional
Stayed in May 2022
Reviewed: 15 May 2022
Sean
United StatesThe bed was comfortable.
Breakfast was very poor and no coffee. The location was close to my venue
Stayed in May 2022
Reviewed: 16 April 2022
Laurie
United StatesBreakfast would have been great. We booked 3 people in the room, but there were only 2 towels.
We didn’t actually get breakfast. There was nothing there. The front desk person said their supply truck never showed up. Very disappointing. The staff was excellent. The room was nice.
Stayed in April 2022
Reviewed: 12 April 2022
Felicia
United StatesNothing
I enjoy my stay there will come again
Stayed in April 2022
Reviewed: 11 April 2022
Alexis
United StatesBreakfast suck for the price of the room. A lot of noise and slamming doors. Fire alarm was active for about 15 minutes for no apparent reason. This is not Alexisis the mom
Stayed in April 2022
Reviewed: 23 March 2022
Shannon
United StatesI paid for a jetted tub which I assumed was a jacuzzi tub but it was a regular small tub with jets that didn’t work.
Stayed in March 2022
Reviewed: 16 March 2022
Kevin
United Statesthe bed was a old school spring mattress. not comfortable at all. Bathroom had bugs on the floor crawling around.
convenient location and staff was nice.
Stayed in March 2022
Reviewed: 10 March 2022
Amanda
United StatesOur bed almost seemed broken at the foot of it. I sat on it to put my shoes on and almost ended up in the floor. There was also a weird stain in the middle of the sheet that was on top of the comforter on the bed. Since it wasn’t the comforter, we just took it off and the rest of the bedding looked fine. Our jetted tub (the main reason I booked that particular room type) also had no drain plug so we couldn’t use it. There was no one at the front desk when we went to check out this morning (granted, it was really early). We waited for about 10 minutes then just laid our room key on the counter near the computer screen where they would see it because we had to get on the road.
It was quiet and I liked that it wasn’t right in the main road. The lady at the front desk when we checked in was super friendly. There is a nice breakfast area and business area in the front lobby.
Stayed in March 2022
Reviewed: 22 February 2022
Anna
United StatesBreakfast had a very limited selection.
Convenient location, very quiet.
Stayed in February 2022
Reviewed: 20 February 2022
Veasna
GermanyThe breakfast included is misleading. The breakfast consisted of coffee, yogurt, and a cookie
location is closed to restaurants
Stayed in February 2022
Reviewed: 15 February 2022
Erika
United StatesThe water was lukewarm /cold when took a bath and bath tub didn’t drain.
Stayed in February 2022
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