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  5. Reviews of Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel

Reviews of Holiday Inn Express St. Augustine - Vilano Beach, an IHG Hotel 3 stars

140 Vilano Blvd, St. Augustine, 32084, United States

#61 of 61 hotels in St. Augustine

Guests' Choice

Review score

Based on 798 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    9.5

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.2

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 1 June 2024

    10
    Excellent!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing!

    This is an excellent hotel! The staff here goes above and beyond!! We forgot chairs for the beach and they have loaners. The breakfast was very nice! They come around and offer extra fresh fruit and muffins. The cinnamon rolls were amazing! The rooms were amazing and comfy and the ceiling fans are awesome!! The pool was perfect and outdoor area was nice as well.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    This stay did not disappoint!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights

    Nothing

    The location was great. They hotel staff was very accommodating. Our original room's toilet was inoperable, however, the front desk staff provided another room that was even more accommodating for my family and me. It was quiet and close to the beach.

    Stayed in May 2024

  • Reviewed: 30 May 2024

    10
    Surpringly Astounding
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Late at night when my wife and I were looking for snacks we went down to the little commissary they had in the lobby but there weren’t a lot of appetizing options. Looked a little bare.

    From the start, this hotel exceeded our expectations. My wife and I were staying for our anniversary “staycation” and as soon as the manager learned this she provided glasses and a small bottle of champagne. The room was clean. The location was perfect. We could walk to the beach as well as most of the restaurants in the area. They provide chairs and wagons for the beach which was a nice surprise. We didn’t use them as we had brought our own supplies. The breakfast the next morning was DELICIOUS. For a continental breakfast they had everything you could imagine and it tasted so good. While we were sitting and eating our breakfast, Fariq, came by and offered us fresh fruit (which was individually packaged) and fresh from the oven muffins. This hotel goes above and beyond.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Very clean. Great breakfast
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Room was a little dark and had a strange smell.

    Very clean and comfortable. Spacious room. Breakfast was high above average for the hotel category. Super helpful staff - specially Farid (the owner). Walking distance to the beach. Publix next door.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    10
    This was our first time at Vilano beach and we are already looking to book again in a few weeks
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Everything was perfectly located to beach, shopping and restaurants

    Stayed in May 2024

  • Reviewed: 25 May 2024

    9.0
    We had a very nice stay. Free parking was a big plus since the hotel is in a very busy location.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    There is no carpeting anywhere in the room. I understand why. It is close to the beach so sand and dirt will not be an issue in the room but it does make the room seem less inviting.

    The breakfast was much better than the average hotel free breakfast.

    Stayed in April 2024

  • Reviewed: 20 May 2024

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff was outstanding. Also the hotel was clean. The location was great. The amenities were great too. We enjoyed talking with Kory. Breakfast also was very good.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    would return if in area
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds and Sofa - Non-Smoking
    • Stayed 2 nights

    great staff - excellent breakfast with manager(?) serving. fruit

    Stayed in April 2024

  • Reviewed: 15 May 2024

    10
    Exceptional value, exceptional staff.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 3 nights
    • Submitted via mobile

    There was not one thing we didn’t like. A++

    Every staff member was friendly and greeted us with a smile. The owner was at breakfast each morning greeting guests and handing out fruit cups. We felt extremely welcomed and pampered almost. Rooms were very clean.

    Stayed in May 2024

  • Reviewed: 12 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom, balcony

    Stayed in April 2024

  • Reviewed: 11 May 2024

    10
    Perfect
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    N/a

    Everyone makes you feel welcome and they remember you. Everything from the room, to breakfast and amenities are amazing.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Everything was great rooms were excellent. Staff was wonderful.

    Stayed in May 2024

  • Reviewed: 10 May 2024

    9.0
    Great stay
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Nothing everything was great

    Staff was professional and great information

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Where the experience exceeds expectations!
    • Leisure trip
    • Family with young children
    • King Room - Hearing Accessible - Roll-in Shower
    • Stayed 2 nights
    • Submitted via mobile

    Room AC a little noisy, but probably the typical experience.

    Amazingly friendly breakfast area staff! Ample breakfast provisions and they kept doors open beyond published times.

    Stayed in May 2024

  • Reviewed: 9 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I can't really think of any complaints.

    Loved the location, staff was extremely friendly, and the room was absolutely spotless. Breakfast was also fresh and tasty! The owner even came out to say hello! Publix is literally a two minute walk away, with the beach being maybe ten minutes. Budget price, luxury feel!

    Stayed in May 2024

  • Reviewed: 7 May 2024

    9.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Far the beach

    Very clean everything, very comfortable

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    Excellent experience all the was around
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds and Sofa - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Convenient location

    Stayed in May 2024

  • Reviewed: 3 May 2024

    10
    Great place to stay
    • Leisure trip
    • People with friends
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The location and friendly staff

    Stayed in March 2024

  • Reviewed: 28 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Queen Room with Two Queen Beds and Sofa - Non-Smoking
    • Stayed 5 nights

    An Outside Pool would have been Great. They have indoor Pool there. Larger Refridge in the Room..Couldnt fit much in tiny fridge.

    Wonderful Hotel..Off the Beaten Path Staff and Service were Excellent. Very Clean..Beautiful beach 2 Blocks Away Good Breakfast.

    Stayed in April 2024

  • Reviewed: 28 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Queen Room with Two Queen Beds and Sofa - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I liked everything about the facility.

    The staff members were very friendly. Checking in was fast. Location was great.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    10
    Enjoyed our stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Can’t think of anything

    Beautiful property, can walk to beach 4 min walk and can walk to the Vilano pier and restaurants on the water. Close to St. Augustine trolly will Pick up at hotel.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    10
    The best hotel that we stayed at on our trip both ways from Ontario to Naples, Florida
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 1 night

    Breakfast was good. A gentleman came around to each guest with a nice fruit cup and a slice of watermelon each carefully wrapped for freshness. Turns out that the gentleman was actually the owner of the hotel. With such a personal, hands on touch, it’s no wonder that the whole operation was excellent.

    Stayed in April 2024

  • Reviewed: 17 April 2024

    10
    Great place to stay!
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was amazing, it went above and beyond for a continental breakfast. The pizza place right next to the hotel was really good and there was a Publix right nextdoor. Only a block from the beach. The staff was friendly.

    Stayed in February 2024

  • Reviewed: 15 April 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    The staff was outstanding. They worked to keep me in the same room for a second night even though I only had a reservation for one night. They were super. The breakfast was one of the best I've ever had.

    Stayed in April 2024

Showing 1 – 25

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