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  5. Reviews of Holiday Inn Express & Suites Gonzales, an IHG Hotel

Reviews of Holiday Inn Express & Suites Gonzales, an IHG Hotel 3 stars

126 Middle Buster Road, Gonzales, TX 78629, United States

#7 of 9 hotels in Gonzales

Guests' Choice

Review score

Based on 52 hotel reviews

6.1

Score breakdown

  • Cleanliness

    6.8

  • Comfort

    7.1

  • Location

    7.8

  • Facilities

    6.9

  • Staff

    7.6

  • Value for money

    6.9

  • Free WiFi

    7.5

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Showing 1 – 25

  • Reviewed: 22 January 2024

    6.0
    Nice, but many oilfield workers are staying there. Halls are somewhat clean but still showing dirt.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    Hotel is under renovation. No closet or closet rod to hang clothes. The cost should reflect that. Noisy at night as well.

    Not so bad. Hotel is under renovation. No closet or closet rod to hang clothes. The cost should reflect that.

    Stayed in January 2024

  • Reviewed: 26 May 2023

    5.0
    okay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    not much hot water, staff told us some of the controls for the showers were installed backwards, we left early

    Stayed in May 2023

  • Reviewed: 28 June 2022

    6.0
    Over all the stay was good, just need to working on the housekeeping issues.
    • Business trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 11 nights

    They were several days out of the 11 days I stayed my room was not clean. I had asked them to clean it on one day, due to it was not cleaned the day before and it still did not get cleaned. I had to go to the front and ask for toilet paper and my trash to be changed

    The location and the breakfast was great.

    Stayed in June 2022

  • Reviewed: 12 June 2022

    5.0
    Not the best visit this time
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Hearing Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I booked 2 queen beds but instead was given a king bed and pullout sofa. Sofa bed was uncomfortable. Breakfast was empty at 8am and the coffee was lukewarm.

    Comfortable king bed

    Stayed in June 2022

  • Reviewed: 11 June 2022

    5.0
    overall ok but for everything that was lacking prices should’ve been lower
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    my mini fridge was not working the ac temperature was stuck and couldn’t be brought down it was freezing meanwhile the other room was hot and humid no cable TV either

    breakfast and the staff serving the breakfast was absolutely awesome

    Stayed in June 2022

  • Reviewed: 10 May 2022

    5.0
    Below average
    • Leisure trip
    • Group
    • 1 King Standard
    • Stayed 3 nights
    • Submitted via mobile

    Room smelled musty. Breakfast was very poor and was not replenished timely.

    Comfortable bed

    Stayed in May 2022

  • Reviewed: 14 February 2022

    5.0
    hot water was not available - left a I pad in the room when we left, did think about until we were h
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    no hot water

    good

    Stayed in February 2022

  • Reviewed: 20 December 2021

    7.0
    Good place to sleep but not in the sofa
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 1 night
    • Submitted via mobile

    Sofa bed was so rough

    Staff so kind, clean rooms and clean facilities

    Stayed in December 2021

  • Reviewed: 11 July 2021

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Poor A/C. Remodel going on with no notice.

    Staff was friendly

    Stayed in July 2021

  • Reviewed: 8 February 2023

    2.0
    I would not suggest that anyone stay here...period....ever.
    • Business trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights

    Breakfast was like a plastic texture. Service at front desk was very concerning. Did not explain charges made to my card in advance of charging me extra beyond the reservation amount. He was very nervous when I challenged him about it. Did not seem to be competent in his position and was not able to explain the process correctly. Hallway floors were filthy and were not cleaned during our two day stay.... not once.

    Not reaally anything comes to mind.

    Stayed in February 2023

  • Reviewed: 16 January 2023

    1.0
    It totally sucked.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The noise at night. Extreme activity by other guest-loud talking, banging of things, knocking on doors. Didn’t stop until 1am.

    location

    Stayed in January 2023

  • Reviewed: 13 December 2022

    10
    very nice stay
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed
    • Stayed 3 nights
    • Submitted via mobile

    the breakfast wasn’t very good. the cow palace around the corner had really good food

    the staff was amazing! very helpful!

    Stayed in November 2022

  • Reviewed: 29 August 2022

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Manager over charged me for my stay

    The location was good

    Stayed in August 2022

  • Reviewed: 9 July 2022

    1.0
    Exceedingly inconvenient.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    We reserved this room from Expedia online. Arrived at the motel and they were over booked... No room. It was close to midnight. After waiting for an hour for the front desk to find space, we went across the street and got a room. I was charged, and have not received cooperation in crediting my card. At the present time, this motel has stolen over 100.00 from me.

    Stayed in June 2022

  • Reviewed: 25 May 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night
    • Submitted via mobile

    Clean and the location looked calm and safe.

    Stayed in May 2022

  • Reviewed: 21 February 2022

    3.0
    Poor
    • Couple
    • 1 King Standard
    • Stayed 1 night
    • Submitted via mobile

    Everything needs upgrading. The walls are so thin we couldn’t sleep for all the noise. I have always been a fan of Holiday Inn’s. the last two times is changing my mind.

    Stayed in February 2022

  • Reviewed: 14 February 2022

    1.0
    Unsanitary. Disgusting. Save your money and stay literally ANYWHERE else.
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed
    • Stayed 2 nights
    • Submitted via mobile

    Absolutely filthy. Toenail clippings on the couch in the room. Incredibly rude manager. NO HOT WATER (which has apparently been an issue for months, meaning towels and linens are not washed in hot water?!) floors were sticky and disgusting. I couldn’t even put my one year old down on the ground to play because her feet turned black. TV in the room did not work. Iron did not work.

    DO NOT STAY HERE - asked about the hot water before we checked in and we were told it was fixed, which was a complete lie.

    Stayed in February 2022

  • Reviewed: 1 February 2022

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    Molded bathtub and mold around bottom of toilet

    Breakfast ok. Friendly staf

    Stayed in January 2022

  • Reviewed: 26 December 2021

    1.0
    horrible
    • Leisure trip
    • Couple
    • Standard Room
    • Stayed 1 night
    • Submitted via mobile

    before check in day in advance I asked could I check in ealry and was told yes I call back the day to check in and a man tells me no they only do ealry check in for people with memeberships idk who in they right mind would pay to stay in a hotel with roaches im the bathroom then your supposed to get free breakfast but they don’t have no breakfast person on shift at all I will never stay here again and I will be filing a corporate complaint! on top of they you turn the heater on and it smells like the hotel is going to burn down bad business! i have been in hotel management and hospitality and this is not the place to stay it’s disgusting

    i didn’t like anything about the property

    Stayed in December 2021

  • Reviewed: 18 July 2021

    8.0
    Okay stay.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Being called at 130am to see if paid. I think everyone pays when you check in. I first noticed my hotel room door wasn't fully closed. I checked my belongings. Everything was there. Then front desk man called and kept asking if my card was charged I explained to him yes my debit card was charged and he couldn't understand why it doesn't show anyone in that room that's why he came into my room to see if it was occupied. I told him he didn't close my door completely.

    Comfortable bed. Clean room.

    Stayed in July 2021

  • Reviewed: 5 July 2021

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    No soap in the restrooms and the staff didn’t bring anything till the next day Very unfriendly personnel Definitely never came back

    Stayed in July 2021

  • Reviewed: 18 January 2023

    1.0
    didn’t stay
    • Leisure trip
    • Couple
    • Standard King Room with Mobility Accessible Tub
    • Stayed 1 night
    • Submitted via mobile

    front desk attendant could not control his emotions and became extremely overwhelmed not understanding how to come up with a solution on how to handle payment information. he told us that it wasn’t his problem and threatened to quit and just walk away.

    Stayed in January 2023

  • Reviewed: 17 September 2022

    1.0
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 27 July 2021

    1.0
    Won’t Ever Be Back There
    • Family with young children
    • 1 King Standard
    • Stayed 2 nights
    • Submitted via mobile

    Room rate was too high for hotel being under construction (wish I would have been aware of this), breakfast was horrible. Wasn’t able to check in on time because only 1 housekeeper on property and rooms weren’t clean. Nasty, musty smell throughout the entire place. Staff wasn’t all that friendly. Will not be going back there.

    The pool was nice. No outside lighting tho. And wasn’t very clean.

    Stayed in July 2021

Showing 1 – 25

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