190 Beacon Hill Blvd., New Cumberland, PA 17070, United States
#2 of 11 hotels in New Cumberland
Guests' ChoiceBased on 115 hotel reviews
7.4Cleanliness
7.8
Comfort
7.8
Location
8.2
Facilities
7.5
Staff
8.0
Value for money
7.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 5 May 2024
Cassie
United StatesThe beds were poor quality.
Great staff
Stayed in May 2024
Reviewed: 23 August 2023
Russ
United StatesThe facility needs a refreshment. Showing a lot of wear and tear in the public areas. Compared to other Holiday Inn Express that I use it was a little less appealing.
Staff was freindly a courteous. Breakfast was good. Room was clean.
Stayed in August 2023
Reviewed: 26 July 2023
Robert
United StatesDirty Hallways The floor in my room. There was no door jam Just a huge hole in the door frame. And this reservation was made one year in advance. Never going back !!
Location Close to Carlisle. Staff was great
Stayed in July 2023
Reviewed: 3 July 2023
Kristen
United StatesEven with the 4th of July weekend, the staff managed to keep things clean and busted their butts in the kitchen and everywhere else. Our room was great; everything was clean. The hotel attracts a lot of sweet people and families and it was really nice being there with good, courteous folks all around.
Stayed in July 2023
Reviewed: 3 July 2023
Ashley
United StatesBeds were uncomfortable. Pool was extremely warm, almost uncomfortable. Pool area was very unclean. No towels provided. Breakfast seemed like the same thing daily.
Location was great! About 25 minutes from Hershey Park. Conveniently located off the highway, and with in five minutes of some restaurants, & gas stations.
Stayed in July 2023
Reviewed: 21 June 2023
Hillrey
United StatesAll
Stayed in May 2023
Reviewed: 30 January 2023
Daniel
United Statesbreakfast on Sunday was scheduled until 10. when my family went to eat at 9am the hot foods where not replenished. we where expecting the hot breakfast and settled for cereal.
Stayed in January 2023
Reviewed: 22 August 2022
Polycarp
United StatesRooms were not cleaned throughout my stay. I had to hand-carry used towels in order to get replacement. Front desk staff needs more customer service training
Excellent breakfast and well trained kitchen staff
Stayed in August 2022
Reviewed: 15 July 2022
James
United StatesI paid more than other families for the same room.
Staff was friendly and the free breakfast was good.
Stayed in July 2022
Reviewed: 14 April 2022
Jennifer
United Stateslocation
staff
Stayed in April 2022
Reviewed: 31 March 2022
David
United StatesI've stayed here several times. The staff is always friendly, courteous, and extremely helpful.
Stayed in March 2022
Reviewed: 5 March 2022
Jaclyn
United Statesone of the night clerks was rude every time we encountered him
good location, able to use pool, decent breakfast
Stayed in February 2022
Reviewed: 7 November 2021
Jocelyn
United Statesonly down is people with pets should be considered of others staying at the hotel, there was a dog braking all night.
I usually stay here once a month the staff is decent very clean place, great location and distance for my errands, breakfast is good all in all I pleased
Stayed in October 2021
Reviewed: 13 October 2021
Beckie
United StatesThe indoor pool was cool. I enjoyed it but my husband did not! But overall it was a good experience.
The front desk clerk was very helpful. We added a night to our stay and the room we booked initially was not available for the add on. They made the adjustment for us so we didn’t have to change rooms during our stay.
Stayed in October 2021
Reviewed: 18 September 2021
Sandra
United StatesThe location of the toaster.
The breakfast was good, eggs, hot sausage, toast, bagels, muffins provided.
Stayed in September 2021
Reviewed: 27 August 2021
James
United StatesEggs at breakfast were dry and tasteless. I was at breakfast early, and therefore one of the first to serve myself. So, I don't know why the eggs tasted like they were made two days ago.
Location at intersection of I-76 and I-83 was ideal. Plus, there were restaurants nearby.
Stayed in August 2021
Reviewed: 1 August 2021
Williams
United StatesIf my TV working
My tv was not working
Stayed in August 2021
Reviewed: 9 July 2021
Terrance
United StatesStuck by elevators - very noisy. Neighboring room had an shouting and fighting. Lots of F-Bombs. Breakfast was bagged - I miss the pancakes and oatmeal. Pool was closed.
Beds were nice
Stayed in July 2021
Reviewed: 5 June 2021
Andrea
United StatesThe noise from other rooms.
Staff was very welcoming.
Stayed in June 2021
Reviewed: 1 June 2024
Rascoe
United StatesEverything
Everything
Stayed in May 2024
Reviewed: 17 January 2024
Susan
United StatesThe hotel felt clean and comfortable. I received a nice big room for a very reasonable price. I enjoyed it very much. Breakfast was good. Staff kept things stocked and clean.
Stayed in January 2024
Reviewed: 9 January 2024
Luis
United StatesBreakfast closes a bit too early but staff was friendly enough to let me in and pick a few items, like cereal, yogurt, boiled eggs, except the hot items which were removed already.
Beds, pillows, and linens are clean and comfy. Great shower pressure and temperature control. Staff was friendly.
Stayed in December 2023
Reviewed: 3 January 2024
Jayde
United StatesWhen we went to use the indoor pool the water was very cold.
It was a very nice place, very clean, comfortable environment.
Stayed in January 2024
Reviewed: 13 November 2023
Christopher
United StatesCould have been a little cleaner. Had some hair on the shower walls.
Room that we booked was huge! Bathroom had a lot of room. Breakfast was great and staff were on point! Courteous and nice!
Stayed in November 2023
Lavagna, Italy
Rimini, Italy
Ribadedeva, Spain
Marquette, USA
Aachen, Germany
Hualien City, Taiwan
Crocq, France
Golden Sands, Bulgaria
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content