Reviews of Holiday Inn Express & Suites - Phoenix North - Happy Valley, an IHG Hotel 3 stars
24655 North 23rd Avenue, Deer Valley, Phoenix, 85085, United States
#132 of 132 hotels in Phoenix
Guests' ChoiceReview score
Based on 318 hotel reviews
9.0Score breakdown
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Cleanliness
9.3
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Comfort
9.4
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Location
9.1
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Facilities
9.3
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Staff
9.2
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Value for money
8.8
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Free WiFi
9.2
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Reviewed: 23 May 2024
Melissa
Canada21 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
We booked a king room but were told there were only queen rooms available when we arrived. What's the point of a reservation? The staff actually had the nerve to say "don't worry we won't charge you for two beds" when they were giving us something we didn't even want.
Very clean room, super comfortable pillows and mattress.
Stayed in May 2024
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Reviewed: 21 May 2024
Debra
United States6 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
N/A
Just great!
Stayed in May 2024
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Reviewed: 11 April 2024
Linda
United States1 review10“It was a wonderful stay.”- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Nothing. Exceeded my expectations it was pleasant and restful. Suited my special needs.
I felt safe. Staff was so kind and friendly towards me. I enjoyed every aspect of my stay.
Stayed in April 2024
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Reviewed: 28 December 2023
Alan
United States1 review8.0“Overall very good. Would stay again and recommend to others.”- • Leisure trip
- • Solo traveller
- • Leisure King Room - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Cox TV guide listing is poor and missing some desired stations. Main stations (ABC CBS FOX NBC) among others were missing guide listing info.
Convenient location. Very good breakfast buffet. Nice and helpful staff. AC system worked well and user friendly design.
Stayed in December 2023
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Reviewed: 4 December 2023
Evelyn
United States12 reviews10“Just perfect!”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The rooms and service was phenomenal!
Stayed in December 2023
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Reviewed: 22 November 2023
Arnold
United States2 reviews10Exceptional- • Business trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Can't think of any such, it was all great.
A very pleasant helpful staff,especially the overnight counter person, very pleasant .
Stayed in November 2023
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Reviewed: 6 November 2023
Luisa
Colombia36 reviews4 helpful votes9.0“Excelente hotel”- • Business trip
- • Solo traveller
- • Leisure King Room - Non-Smoking
- • Stayed 6 nights
- • Submitted via mobile
Los espacios
Stayed in November 2023
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Reviewed: 3 October 2023
Gloria
United States1 review10“The beds very comfortable and hug you to sleep.”- • Leisure trip
- • Family with young children
- • Standard Queen Room with Two Queen Beds and Accessible Tub
- • Stayed 2 nights
Cannot think of any dislikes at this time.
Simple breakfast; good, nutritious. Outside eating a plus, although nearby busy roadway loud and a bit annoying. I like having a small refrigerator in the room for our small stuff that needed it. The shades in the room for privacy great especially that you could see what is going on outside.Cannot think of any
Stayed in September 2023
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Reviewed: 25 September 2023
Cynthia
United States7 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Very clean, friendly staff, enjoyed the pool and convenient location. Especially appreciate how well lit the parking lot is. Breakfast offering exceeded my expectations.
Stayed in September 2023
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Reviewed: 24 July 2023
Foster
United States4 reviews10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The 117 degree heat!
Our room was immaculate!!! I requested that everything big cleaned top to bottom and housekeeping delivered! The gentleman that checked us in was fabulous too. I went shopping several times and dropped a new brush in the lobby and didn't realize it. The gentleman at the front desk saw it and called me thinking it was mine because he had seen me going in and out with shopping bags. I was so grateful he cared enough to call and see if that was my brush! This is the cleanest, friendliest Holiday Inn Express we'd ever stayed in and we've stayed in a lot across the nation!
Stayed in July 2023
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Reviewed: 22 July 2023
Jesus
United States12 reviews2 helpful votes10“Love it!!! We’ll come back!!!”- • Business trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There was nothing not to like
Super clean!!!
Stayed in July 2023
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Reviewed: 8 June 2023
Ashton
United States14 reviews1 helpful vote8.0“Really enjoyed our stay at this new property and thought the staff here was amazing”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I thought it was over priced for what it was and the breakfast was terrible
Location is great. Staff was wonderful and it is very clean.
Stayed in April 2023
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Reviewed: 20 May 2023
Susan
United States1 review10“Knowing we had a great place to stay after a day of sightseeing and activities was important to us.”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 7 nights
- • Submitted via mobile
Knowing I would have a great hot breakfast to started my day was exceptional. The small variations each day was good. The cleanliness of the room and the entire facility was truly exceptional. The staff was very helpful. I enjoyed the gym, pool and the outdoor sitting areas every day. The pool towels are awesome. It was a Stayingcozy, comfortable place to relax and stay.
Stayed in May 2023
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Reviewed: 23 April 2023
William
United States3 reviews9.0“As expected.”- • Leisure trip
- • Family with young children
- • Standard Room
- • Stayed 2 nights
- • Submitted via mobile
Housekeeping did not show despite telling housekeeper we were leaving. And they could clean room.
Fresh and efficient
Stayed in March 2023
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Reviewed: 17 April 2023
Christine
United States7 reviews9.0“Very pleased”- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Close to Lowes or some business and could hear outside announcements over loudspeaker.
Very clean, comfortable bed.
Stayed in April 2023
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Reviewed: 10 April 2023
Paula
United States1 review8.0Very good- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
No hot tub. If I’d of known that if of probably picked a different facility.
Breakfast and the location were perfect.
Stayed in April 2023
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Reviewed: 10 April 2023
Adelfa
United States10 reviews10“Commendable”- • Leisure trip
- • Family with young children
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
none
Everything
Stayed in April 2023
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Reviewed: 3 April 2023
Troy
Canada2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Standard Queen Suite with Two Queen Beds - Accessible
- • Stayed 11 nights
I was more than satisfied with the amenities and the stay, but definitely did not feel the room was worth $300 per night, especially considering we stayed for 12 nights.
The room was spacious. Cleaning was good and the breakfasts were good.
Stayed in April 2023
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Reviewed: 25 February 2023
Reva
United States1 review9.0“excellent!”- • Couple
- • Queen Room with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
it was the cleanest hotel I have ever stayed in!
Stayed in February 2023
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Reviewed: 15 February 2023
Erica
United States1 review8.0“Overall better than expected experience!”- • Leisure trip
- • Solo traveller
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
Personally, I like a hotel with a restaurant for convenience. I asked for new towels and they asked me to put out old towels for exchange. Which I did. They took my old towels but not leave new towels. But I did inform the front desk and they put some in my room when I was out.
Super clean. Friendly staff. Loved being in walking distance of a great deal of shopping and restaurants. They were helpful changing my booking to an early arrival. loved the blackout curtains.
Stayed in February 2023
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Reviewed: 15 January 2023
Victoria
United States9 reviews9.0“came in for a late check in from out of town and facility was amazing as usual, however around 12-1 at night we were wak”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
great location
Stayed in January 2023
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Reviewed: 10 January 2023
Sheryl
United States19 reviews2 helpful votes8.0“comfortable and met all our needs.”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
No indoor pool and hot tub.
hot breakfast. close to shopping and good variety of restaurants. easy access to the freeway.
Stayed in January 2023
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Reviewed: 2 January 2023
Bassma
United States2 reviews8.0Very good- • Leisure trip
- • Family with young children
- • Leisure King Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
nothing
everything
Stayed in January 2023
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Reviewed: 26 November 2022
Michael
United States11 reviews9.0“Loved the stay and the staff”- • Leisure trip
- • Couple
- • Leisure King Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
I wouldn't say I didn't like anything, there were a couple very minor issues. The guide on the TV always indicated a different show no matter what channel you tried to watch, probably a provider issue and not a hotel issue, and I'm not a fan of turkey sausage when they didn't have pork sausage, but that's it. Definitely not big problems and I didn't mind these things, not a big deal.
The hotel and room were very clean! Breakfast was good and every employee we ran across, from the front desk to housekeeping, were very friendly and accommodating! I've traveled quite a bit in my life, and this was easily one of THEE best hotel stays I've had! I stayed for a week so there was plenty of time to be displeased, but that was never the case. Extremely happy!
Stayed in November 2022
