2000 Staples Mill Road, Richmond, VA 23230, United States
#23 of 75 hotels in Richmond
Guests' ChoiceBased on 487 hotel reviews
8.1Cleanliness
8.6
Comfort
8.7
Location
8.3
Facilities
8.4
Staff
8.7
Value for money
8.2
Free WiFi
8.6
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End of dialog contentReviewed: 20 May 2024
Marie
United KingdomIt was raining when we got there and the tiles at the rear entrance were very slippery My partner actually slipped and fell. The swimming pool was not available
Great king room with sofa. Very comfortable bed. Huge TV ! Room & bathroom were very clean. Plenty of towels and Dove toiletries in the bathroom Good breakfast with hot and cold options. Great coffee available 24hours The staff were very polite
Stayed in May 2024
Reviewed: 1 May 2024
Normand
CanadaQuiet room request is not matched with a room next to ici dispenser.
Stayed in April 2024
Reviewed: 15 April 2024
Lawanda
United StatesThe parking and access to the building
Location was great for the event we were going to
Stayed in April 2024
Reviewed: 24 March 2024
Amy
United StatesVery crowded with people hanging out everywhere.
Very clean
Stayed in February 2024
Reviewed: 15 March 2024
Edwin
United StatesTV didnt work
Location and staff
Stayed in March 2024
Reviewed: 13 March 2024
Maryanne
AustraliaThe walls were very thin so you could hear the next room a lot
The bed and pillows were super comfy
Stayed in March 2024
Reviewed: 10 March 2024
Mary
United StatesA little noisy at night
Location
Stayed in March 2024
Reviewed: 6 March 2024
Laura
United StatesWalls were thin. Could hear tv through wall.
Breakfast is varied and delicious.
Stayed in March 2024
Reviewed: 4 March 2024
Bonnie
United StatesNothing
Clean and convenient location with easy access to stores.
Stayed in March 2024
Reviewed: 27 February 2024
Sharon
United StatesCleaning staff seems overwhelmed. Some areas needed to be vacuumed.
Being able to park without a daily rate. Breakfast being available. The front desk was very helpful.
Stayed in February 2024
Reviewed: 4 February 2024
Brandy
United StatesNothing
Stayed in January 2024
Reviewed: 3 February 2024
Rachel
United StatesThe room was facing the parking lot and there was a bright light outside. It was a little bit noisy in the morning with the cleaning people and others coming and going but not constant noise.
It was conveniently located near the center of the city which was the main goal; and a good price.
Stayed in January 2024
Reviewed: 31 January 2024
Dr
United StatesWashroom door lo k was not working , pillows and mattress were too soft .
Breakfast
Stayed in January 2024
Reviewed: 16 January 2024
Kendra
United StatesCouldn’t get the heat to work at a consistent warmth… had to keep adjusting to keep the room comfortable.
Bed was awesome and comfy.
Stayed in January 2024
Reviewed: 9 January 2024
Laura
United StatesMore options.
Breakfast was ok. No fruit. No bacon. Not as many options as I would have liked to have seen.
Stayed in December 2023
Reviewed: 4 January 2024
James
United StatesA few miles outside Richmond but worth the drive to save a few bucks.
Very clean. Good breakfast. Friendly staff. Decent price.
Stayed in December 2023
Reviewed: 31 December 2023
Walter
United StatesThe motel is in a busy commercial area (this is both good & bad).
The woman working the desk when we checked in was outstanding. Our heater did not initially work, & she came upstairs to get it going. The road stretching north of the motel has a variety of food options.
Stayed in December 2023
Reviewed: 8 December 2023
Williams
United StatesLocation
Good breakfast. Came for the race and they had to go bags
Stayed in November 2023
Reviewed: 29 November 2023
Yoav
IsraelNothing much
Good value for the money. What you can expect from this kind of hotel plus the benefit of being relatively new and updated.
Stayed in November 2023
Reviewed: 27 November 2023
Anya
United StatesThere was a huge hole in the back of the bathroom door. I noticed immediately after check-in and notified the front desk. It looked as if someone punched the door with their fist.
Great area- close to many stores and restaurants The parking lot is a little weird because it’s shared with other businesses behind the hotel. They did have extra lighting out there which made it feel safer at night.
Stayed in November 2023
Reviewed: 12 November 2023
Faye
United StatesComfort, cleanliness
Stayed in October 2023
Reviewed: 16 October 2023
Samira
United StatesSome of the towels had stains. There were not enough people to serve the breakfast. I needed to wait 15 minutes for them to bring more food out, Tresa the lady who served the breakfast was the nicest ever. She was working too hard to make us happy. It was a lot of work and stress, but she was smiling all the time. She made my morning bright :) Also, I asked for more body wash and they gave me used expired body wash 🤢
Tresa the lady who served the breakfast. She was so nice 🌹 Smiling all the time
Stayed in October 2023
Reviewed: 13 October 2023
Mary
United StatesBreakfast was not great.
Good value for a convenient location (if you have access to a car) Very comfortable beds Generally quiet
Stayed in October 2023
Reviewed: 11 September 2023
Greg
United KingdomOur room type was switched even after calling ahead two hours before arrival and confirming with the front desk. They confirmed we would be receiving a king room, said nothing to us at check-in, and we were given a double "queen" room (actually full size, not queen). When we called the front desk they said they didn't have any king rooms for us, even though they'd spoken with us earlier (and acknowledged they'd spoken with us earlier, but told us it doesn't matter). Reservations should actually mean something, but that seems to be the case less and less these days. Carpet in the room was absolutely filthy — stained and bits of stuff all over. Otherwise the room seemed clean, but very glad we had socks, because we wouldn't have wanted to walk barefoot on those floors. Not nearly enough seating in the breakfast area; we ended up sharing a table with another couple that fortunately didn't mind letting us sit with them.
General facilities were lovely, modern, and clean. Beds were comfortable and clean, bathroom was clean. Toiletries were plentiful. Breakfast was well rounded, hot, and tasty. Very large mini fridge, microwave, and coffee maker in the room.
Stayed in September 2023
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