Rooms and nice shower

Stayed in December 2023

Nothing

Was great and clean

Stayed in October 2023

The pool was smaller than I imagined, and the pool room was extremely small. There were a few small stains on the sheets and blankets and a dead spider in the ice bucket

The conjoined rooms were great and the ease it was to request them. The beds were amazing! So comfortable.

Stayed in July 2023

n/a

airport shuttle

Stayed in March 2023

There was no breakfast included, even though the website we used to book our accommodations indicated a breakfast was included. Our reservations would not have been made if we had known breakfast was no included.

Stayed in January 2023

N/.A

location

Stayed in January 2023

The restaurant was closed on Friday & Saturday due to staff shortage. We had to be shuttled to/from a restaurant. We had to get a copy of the tv channels, none in the room. No restaurant information in the room.

Close to the airport, good shuttle service. It was clean. The desk clerk was friendly & accommodating. Since this was our first time we needed shuttled service to to the motel, I suggest the desk clerks be sure to tell customers when they call for the shuttled to tell them not only to go to ground transportation but to be sure to go to the area that is where the shuttles pick up people. We were waiting in the wrong end of the pick up area, yet when I told the desk clerk where we were waiting (it was on the opposite end of the waiting area) she didn’t explain where we needed to wait. Partly our fault, we didn’t realize how far apart we were from the shuttle pick up. meh

Stayed in February 2023

very clean and good staff

Stayed in January 2023

Hot tub needed cleaning. There were bright lights outside our room. The curtains were stationary and could not be closed.

Everyone was very nice and professional. The room was clean and well stocked.

Stayed in January 2023

My room temperature was never comfortable. I could not get the heat or AC to work properly, even using the window unit. I looked forward to working in the business center, but it was SO hot, I chose to leave and go to Starbucks.

Marylin at the front desk was kind and helpful from the time I called from the airport (not sure how to get shuttle) to checking me in, and to helping me find a way to tip my shuttle driver! Thanks Marylin! You made my stay! The next morning, I reached out to the front desk to borrow a mouse pad, and the gentleman at the desk allowed me to borrow one! Simple but super helpful!

Stayed in January 2023

We found out at check-in that the restaurant was closed due to low staffing. This was a big disappointment because we selected this hotel in part because it had a restaurant. We planned on having dinner and breakfast inside the hotel. Also the vending machines weren't maintained well.

The bed and different pillow selections were terrific. I had a great night's sleep, the best of my entire trip. The liquid soaps and lotions were nice and everything was very clean.

Stayed in October 2022

convenient for airport travel and the Urban Steakhouse restaurant was terrific!

Stayed in October 2022

When I booked it said breakfast would be included well that was complete lie on the property end it said no but still no breakfast you would think for 187 breakfast would have been included

Stayed in September 2022

some signs of normal wear & tear - may be time for an upgrade.

convenient location. friendly, efficient staff. clean.

Stayed in September 2022

Toilet was too close to the sink. Needs to be further from counter. It was hard to stand at the sink.

Proximity to airport was good. The room was spacious. Beds and pillows were comfy.

Stayed in June 2022

no frills but solid place to stay.

location—minutes from the airport.

Stayed in June 2022

For the price - breakfast should be included.

Location, room was very comfortable, good pillows.

Stayed in May 2022

having to wait 25 minutes at Detroit airport for the shuttle - I had to phone the hotel and was told “you have to phone for the shuttle”. only hotel in USA that you have call for the airport shuttle ? the fact that the swimming pool was closed for maintenance. couldn’t this have been completed in the last two years when the hotel was empty ?

staff at the front desk -Very friendly & helpful on site bar & restaurant - very good service location - 8-10 minutes from arrivals the room was great.

Stayed in May 2022

The shower didn't have control of water temperature

It served the purpose of comfort and convenience

Stayed in April 2022

I was charged a late fee by mistake. I spoke to the manager he said I will be refunded automatically or call my bank and let them know it’s a mistake but I did not get my refund back.

the property was very clean. the staff were friendly. the atmosphere was relaxing .

Stayed in March 2022

A few light bulbs were burned out

Did not have breakfast. Beds were very comfortable

Stayed in March 2022

This review has been hidden because it doesn't meet our guidelines.

Had to have the key card in slot to keep lights on and nightstand outlet working. Tub had mold on it. Lobby was very cold and no TV to gather and watch the games Sunday.

comfortable bed, nice pool and hot tub

Stayed in January 2022

room was not as clean as we expected especially since we are dealing with Covid. Sheets were stained. Lamps were had a build up of dust on them

Staff very friendly and helpful

Stayed in January 2022