8400 Merriman Road, Romulus, MI 48174, United States
#7 of 26 hotels in Romulus
Guests' ChoiceBased on 179 hotel reviews
7.8Cleanliness
8.4
Comfort
8.5
Location
8.7
Facilities
7.9
Staff
8.4
Value for money
7.6
Free WiFi
10.0
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End of dialog contentReviewed: 31 December 2023
Darlene
CanadaRooms and nice shower
Stayed in December 2023
Reviewed: 31 October 2023
Nasser
QatarNothing
Was great and clean
Stayed in October 2023
Reviewed: 24 July 2023
Danyelle
United StatesThe pool was smaller than I imagined, and the pool room was extremely small. There were a few small stains on the sheets and blankets and a dead spider in the ice bucket
The conjoined rooms were great and the ease it was to request them. The beds were amazing! So comfortable.
Stayed in July 2023
Reviewed: 28 March 2023
Natalie
United Statesn/a
airport shuttle
Stayed in March 2023
Reviewed: 27 February 2023
Larry
United StatesThere was no breakfast included, even though the website we used to book our accommodations indicated a breakfast was included. Our reservations would not have been made if we had known breakfast was no included.
Stayed in January 2023
Reviewed: 9 February 2023
Patrick
CanadaN/.A
location
Stayed in January 2023
Reviewed: 5 February 2023
Diane
United StatesThe restaurant was closed on Friday & Saturday due to staff shortage. We had to be shuttled to/from a restaurant. We had to get a copy of the tv channels, none in the room. No restaurant information in the room.
Close to the airport, good shuttle service. It was clean. The desk clerk was friendly & accommodating. Since this was our first time we needed shuttled service to to the motel, I suggest the desk clerks be sure to tell customers when they call for the shuttled to tell them not only to go to ground transportation but to be sure to go to the area that is where the shuttles pick up people. We were waiting in the wrong end of the pick up area, yet when I told the desk clerk where we were waiting (it was on the opposite end of the waiting area) she didn’t explain where we needed to wait. Partly our fault, we didn’t realize how far apart we were from the shuttle pick up. meh
Stayed in February 2023
Reviewed: 9 January 2023
Ali
United Statesvery clean and good staff
Stayed in January 2023
Reviewed: 5 January 2023
Timothy
United StatesHot tub needed cleaning. There were bright lights outside our room. The curtains were stationary and could not be closed.
Everyone was very nice and professional. The room was clean and well stocked.
Stayed in January 2023
Reviewed: 5 January 2023
Jennifer
United StatesMy room temperature was never comfortable. I could not get the heat or AC to work properly, even using the window unit. I looked forward to working in the business center, but it was SO hot, I chose to leave and go to Starbucks.
Marylin at the front desk was kind and helpful from the time I called from the airport (not sure how to get shuttle) to checking me in, and to helping me find a way to tip my shuttle driver! Thanks Marylin! You made my stay! The next morning, I reached out to the front desk to borrow a mouse pad, and the gentleman at the desk allowed me to borrow one! Simple but super helpful!
Stayed in January 2023
Reviewed: 18 October 2022
Kathleen
United StatesWe found out at check-in that the restaurant was closed due to low staffing. This was a big disappointment because we selected this hotel in part because it had a restaurant. We planned on having dinner and breakfast inside the hotel. Also the vending machines weren't maintained well.
The bed and different pillow selections were terrific. I had a great night's sleep, the best of my entire trip. The liquid soaps and lotions were nice and everything was very clean.
Stayed in October 2022
Reviewed: 12 October 2022
Theresa
United Statesconvenient for airport travel and the Urban Steakhouse restaurant was terrific!
Stayed in October 2022
Reviewed: 19 September 2022
Carlene
United StatesWhen I booked it said breakfast would be included well that was complete lie on the property end it said no but still no breakfast you would think for 187 breakfast would have been included
Stayed in September 2022
Reviewed: 15 September 2022
Michele
United Statessome signs of normal wear & tear - may be time for an upgrade.
convenient location. friendly, efficient staff. clean.
Stayed in September 2022
Reviewed: 20 June 2022
Julie
United StatesToilet was too close to the sink. Needs to be further from counter. It was hard to stand at the sink.
Proximity to airport was good. The room was spacious. Beds and pillows were comfy.
Stayed in June 2022
Reviewed: 17 June 2022
Darrell
United Statesno frills but solid place to stay.
location—minutes from the airport.
Stayed in June 2022
Reviewed: 24 May 2022
Susan
United StatesFor the price - breakfast should be included.
Location, room was very comfortable, good pillows.
Stayed in May 2022
Reviewed: 19 May 2022
Guy
United Kingdomhaving to wait 25 minutes at Detroit airport for the shuttle - I had to phone the hotel and was told “you have to phone for the shuttle”. only hotel in USA that you have call for the airport shuttle ? the fact that the swimming pool was closed for maintenance. couldn’t this have been completed in the last two years when the hotel was empty ?
staff at the front desk -Very friendly & helpful on site bar & restaurant - very good service location - 8-10 minutes from arrivals the room was great.
Stayed in May 2022
Reviewed: 8 April 2022
Charles
United StatesThe shower didn't have control of water temperature
It served the purpose of comfort and convenience
Stayed in April 2022
Reviewed: 15 March 2022
Fernande
CanadaI was charged a late fee by mistake. I spoke to the manager he said I will be refunded automatically or call my bank and let them know it’s a mistake but I did not get my refund back.
the property was very clean. the staff were friendly. the atmosphere was relaxing .
Stayed in March 2022
Reviewed: 13 March 2022
Ruth
United StatesA few light bulbs were burned out
Did not have breakfast. Beds were very comfortable
Stayed in March 2022
Reviewed: 28 February 2022
Tiffany
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 18 January 2022
Bobbie
United StatesHad to have the key card in slot to keep lights on and nightstand outlet working. Tub had mold on it. Lobby was very cold and no TV to gather and watch the games Sunday.
comfortable bed, nice pool and hot tub
Stayed in January 2022
Reviewed: 14 January 2022
Regina
United Statesroom was not as clean as we expected especially since we are dealing with Covid. Sheets were stained. Lamps were had a build up of dust on them
Staff very friendly and helpful
Stayed in January 2022
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