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  5. Reviews of Holiday Inn Rockford, an IHG Hotel

Reviews of Holiday Inn Rockford, an IHG Hotel 3 stars

7550 East State Street, Rockford, IL 61108, United States

#4 of 30 hotels in Rockford

Guests' Choice

Review score

Based on 444 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.5

  • Staff

    8.7

  • Value for money

    8.3

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 17 May 2024

    8.0
    Comfortable and safe. I would stay there again.
    • Leisure trip
    • Solo traveller
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I had some difficulty locating the correct lot to park my car in nearest the other entry.

    I’ve stayed there previously and enjoyed my stay. The location was convenient.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    8.0
    Was nice
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    nothing

    It was updated nicely, We enjoyed having the restaurant onsite, and the casino across the street

    Stayed in April 2024

  • Reviewed: 26 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    There's a $30 bill on my credit card. Is that accurate?

    Stayed in March 2024

  • Reviewed: 12 April 2024

    8.0
    Great
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 2 nights

    would have liked to have a second chair in room.

    Location was very conveinent. service was very good.

    Stayed in April 2024

  • Reviewed: 11 March 2024

    8.0
    Came to visit grandbabies and had a decent stay.
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Price was higher than what was quoted when booked. Didn't know about a $75 dollar incidental charge. What incidentals offered?

    Location and beds.

    Stayed in March 2024

  • Reviewed: 8 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Cold water in the tub and the clerk didn't say anything like, "I'm sorry," nothing. I did talk to the manager. Taking a cold shower was horrible.

    Clean and comfy

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    My stay was good.
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    I think the carpet of the room I lodged (237) looks old and worn out. I don’t know about the other rooms, but the management should consider replacing as funds are available. I also saw two ball like flying insects which I killed.

    The room service was great. Those ladies were awesome with the room hygiene.

    Stayed in March 2024

  • Reviewed: 18 February 2024

    8.0
    Comfortable enough
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No breakfast so it was a little pricy without offering at least a continental breakfast

    It was very clean and comfortable, right across from the casino

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Always Satisfied !
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I didn't like the location of the ice machine. I could hear mice

    The room was very spacious and clean.

    Stayed in February 2024

  • Reviewed: 3 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The staff was unhelpful.

    The room was comfortable and spacious.

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Nice stay, but no free breakfast
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds
    • Stayed 1 night

    Breakfast is not included, as stated on the page. I wasn't informed at check-in, just received the voucher and assumed that it would cover the breakfast. In the morning, after submitting the voucher to the restaurant, I realized it was a $20 voucher (which is not enough for 4 people to have a decent meal). After pointing that out to the staff at check out, no empathy from the employee. When you're traveling across the country for multiple days, those details count a lot and I wouldn't have booked the place if I knew that I had to pay extra.

    Great location and renovated bedrooms, it certainly has the Holiday Inn standard. The beds were cozy and warm and the toiletries were a great surprise.

    Stayed in December 2023

  • Reviewed: 17 December 2023

    8.0
    Nice room, had most amenities at hand. good night sleep and no troubles.
    • Leisure trip
    • Solo traveller
    • King Room - Mobility Access Tub - Non-Smoking
    • Stayed 1 night

    Did not have breakfast at motel.

    Stayed in December 2023

  • Reviewed: 26 October 2023

    8.0
    Nice comfortable hotel
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Teenagers running up and down the corridors at night, banging on doors of bedrooms - woke my infants. However, once I told the hotel reception they put a stop to this immediately, so I cannot fault them for the guests behaviour

    Nice, comfortable, large rooms. Breakfast was decent, more than I had expected and good value.

    Stayed in October 2023

  • Reviewed: 19 October 2023

    9.0
    Confortable
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The staff were great . I was in town for a surgery and the staff help me with a wheelchair and was very kind

    Stayed in September 2023

  • Reviewed: 15 October 2023

    9.0
    It very good, but the first thing I look at when I walk in a room are the beds which were very very
    • Leisure trip
    • Solo traveller
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    The carpet on the floor in my room was very poor quality it was worn out it would look like something you would see in a third rate Hotel everything else was nice nice bathroom nice everything but I was carpet which you walk around in your socks and bare feet I didn't want to do that it might have been clean but it was worn out and you need to invest in updating your 20 year old carpet

    The restaurant Bar connected very open very clean. The ladies at the desk were excellent

    Stayed in September 2023

  • Reviewed: 11 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We asked for a very quite room away from entrance doors lifts etc but we’re put directly next to entrance door to the wing of rooms. When we booked it included breakfast . It does not. You get a voucher which does not cover a basic breakfast and you have to pay extra .

    Location snd large room

    Stayed in September 2023

  • Reviewed: 1 October 2023

    7.0
    Pleasant, but as noted, the parking lot leaves much to be desired
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Huge parking lot was constantly full, and not filled by guests. We stayed for two nights. When we left, most of the cars/trucks….yes trucks….which were parked when we arrived…were still parked in the same spot. it suggests the hotel has leased out a block of rooms to contractors who are parked there on an almost permanent basis. However they have to sell rooms so it’s a commercial decision which I understand. When we arrived the front entrance was blocked off….. it looked like work was being done on the front parking lot. I have mobility issues and use a handicapped sticker. In the rear parking lot….which must have room for 200 cars….there are two handicapped parking spots!! sincethese were always full…. the same two cars were parked there during my two nights at the hotel…. I had to park more than a hundred yards from the hotel. If the hotel has a contract with what appears to be railway contractors…. please have them park their cars/ trucks at the furthest spots from the hotel.

    nice size room

    Stayed in September 2023

  • Reviewed: 19 September 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Very clean and quiet. Polite staff.

    Stayed in September 2023

  • Reviewed: 29 August 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The facility

    Stayed in August 2023

  • Reviewed: 29 August 2023

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Clean rooms in a nice neighborhood.

    Stayed in August 2023

  • Reviewed: 28 August 2023

    8.0
    Adequate
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Noisy people in hall during the night! Handicapped room…picture showed step in shower! My sister unable to step over the tub into the shower and NO shower chair! My sister is short and the bed was too high to get into comfortably! The only handicapped part of the room was a raised toilet and grab bars!

    Breakfast was great at the Hoffman restaurant! Waitress friendly and efficient!

    Stayed in August 2023

  • Reviewed: 6 August 2023

    7.0
    Average stay. Nothing extra that made me wanna book again.
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No lobby furniture. Needs to be more inviting. No pictures flowers plants.kinda glumy.

    Average stay. Nothing special but nothing bad either

    Stayed in July 2023

  • Reviewed: 9 July 2023

    9.0
    Beautiful and comfy
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Mobility Access Tub/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No free breakfast

    Everything

    Stayed in July 2023

  • Reviewed: 8 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room Regular - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    We really enjoyed the Hoffman House restaurant. Appreciated on site parking. Spacious room was clean and business setting feel to it.

    Stayed in June 2023

Showing 1 – 25

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