The pull out bed was the most uncomfortable excuse for a bed. If a pull out bed is advertised and included in the room, it should at least resemble a mattress.

Incredible location! Staff were friendly and attentive, the room was tiny but clean. Information was forthcoming. The included breakfast was better than expected with a wide variety of choices.

Stayed in May 2024

The elevators took too long.

Location. Step outside and you’re in Times Square.

Stayed in May 2024

1. Long waiting times for elevator, wouldn't mind using stairs if not traveling with baby stroller 2. breakfast buffet is like a fight fest for food and sitting

Location and room

Stayed in April 2024

Breakfast was good however it can get overcrowded at certain times meaning you will have to wait for a table to clear up. So it would be best to get an early breakfast. There are some four or five elevators/lifts which can hold a good number of people, however given the number of storeys and rooms in the hotel, they may get very busy during breakfast hours.

Great location in the heart of Manhattan. Just off Times Square. Rooms include a small kitchenette which includes a microwave oven and a fridge.

Stayed in April 2024

Not much ambiance.

Location, location, location! Staff was friendly and helpful.

Stayed in May 2024

Good.

Stayed in May 2024

Limited seating capacity during breakfast.

Very good location!

Stayed in April 2024

Elevator availability on checkout morning left something to be desired. The valet parking for $85/day was a bit extreme. The final price for the hotel was more than I was expecting.

The breakfast selection was good, with a separated station for making waffles for the kids. The food was good, and the cleanup staff were quick.

Stayed in May 2024

Difficult yo find a place for breakfast + waiting in the queue for waffles+ there's no vegetables & not much variety of food.

Cleanliness.

Stayed in April 2024

Housekeeping could have been a little better but I am sure they tried. Again breakfast is chaos as there are limited seating but it works. Very long wait to make waffles. My daughter waited atleast 30 minutes every day. If you want a relaxing breakfast I do recommend that you come very early.

Location is amazing and 1 minute from Times Square . Took the train from the airport and it stopped 3 minutes walk from the hotel. The hotel is fine. Breakfast is chaos every morning but the selection is ok. The elevator for breakfast again is chaos but rest of the day its all good. Lovely rooftop bar. We arrived in the evening and check in was smooth and the room was fine. Appreciated the free coffee and tea throughout the day.

Stayed in April 2024

Enhancing Comfort and Accessibility: Addressing Bathroom and Breakfast Space Concerns ☹️- Improve bathroom layout by adding a clear separation between the floor and the bathing area. ☹️- Expand breakfast facilities due to limited space and address elevator accessibility issues during peak hours.

😍- The location was excellent

Stayed in April 2024

Breakfast area was small, busy and took a long time to find a table.

Prime location at the time square. Easy access to metro within 2 mins walking distance.

Stayed in May 2024

elevator system it is very confusing and takes a lot of waiting for elevators

location is great and staff is friendly, breakfast is good

Stayed in April 2024

On busy hours (usually during breakfast) the elevators are super busy too. You have to wait a long time to get to one. We stayed in 7th floor and most of the time, I just have to use the stairs (yes, 7th floor). Also, we noticed that the windows are not child proof. The big window has a knob that child can just easily open it, with the child standing on the window sill, there is a high risk of falling. The room is small too but given its in NYC this is standard.

Location is perfect. At the heart of times square. Very near subway stations. In the middle of everything. The staff were nice and helpful. The breakfast has many selections, they even have a to go sandwiches if you are in a hurry in the morning. They have coffee for guests all day. The hotel is clean, new.

Stayed in April 2024

The elevators were horrible. You cannot leave the hotel between 8-9 because the elevator is always full. Absolutely awful.

Can’t beat the location.

Stayed in April 2024

Room was small and very noisy air conditioning. At night it was very hard to fall asleep. The third bed (sofa bed) was not very comfortable.

Great location. Staff was friendly.

Stayed in May 2024

The elevator is a huge problem during peak breakfast time. I was unable to get on one so I took the stairs down 24 flights. For those able going down was not bad at all. I was also able to always get an elevator up since breakfast was in the lobby. Apart from breakfast which is peak time I was able to get an elevator. One other thing I didn’t like was how loud the AC but had ear plugs thankfully.

The property is so close to Times Square and metros which made traveling to important land marks easy. I also liked how the room had a basic kitchen. It was also clean throughout.

Stayed in April 2024

The lifts are a nightmare I felt lucky at times that I was on floor 4 when I had to use the stairs as I was waiting for over 10 minutes and it was never coming. Breakfast was so busy with this massive hotel at peak times, they have only 2 waffle makers and the queue was 20-30 min long.

Great location and breakfast was fair. The room was cleaned daily

Stayed in April 2024

Breakfast time is ALWAYS crowded. If you really want to have a calm breakfast, you need to get there at 6:00 AM, otherwise, you'll won't find any seat/table, you'll have to wait for a table to be available for long or just eat standing, which is very complicated, as there are too many people moving around, so you won't find a quiet place. Also, the hotel has at least 4 or 5 elevators, but during breakfast and check in/check out times is IMPOSSIBLE to use them. You have to wait very long to get into an elevator, and there's always a line or 20 -30 people waiting to use them. You can use the stairs if you want to (or if you can) but if you're in the higher floors, then, it's a challenge. We were on the 8th floor and we used the stairs daily to go down for breakfast, but if we wanted to go up, it was too much, so we just did it once. It feels like the hotel has twice as many guests as it should (or maybe more), the facilities are not made for the amount of people they book and you have to stay in line for everything, either breakfast, check in/out, elevators, etc. In general, it's a very nice, clean and well located hotel, but you feel rushed, crowded and stressed everywhere you go. I guess it's part of the New York experience.

The hotel is in the best location possible. Right on Times Square! You cannot ask for a better location. It was very clean and most of the staff were friendly and kind. Breakfast has plenty of options and it's buffet style, so you can repeat as much as you like. The rooms are rather small, but they are renovated and functional.

Stayed in April 2024

The staff on check in were friendly but when asking staff to restock the milk several times at the reception desk we were pretty much ignored. The member of staff was pretty rude and didn’t act on our request.

Location couldn’t be better! If you are up in the wa early hours you can snap a photo in Times Square with barely anyone around!

Stayed in April 2024

The room was a little on the small side when the sofa bed was being used. No room to get out of the bed on both sides of the double bed and no where to store office chair when the sofa bed was pulled out so you couldn't get to the wardrobe easily. the lighting in the room wasn't great. Long waits for lifts at breakfast time and long waits for waffle making and trying to find a table was challenging.

The breakfast options where good, rooms clean with great facilities, staff friendly, great location. Loved being able to help myself to a hot coffee whenever I needed it. Roof bar was really cool. would have liked more cocktail options and a happy hour would have been great.

Stayed in April 2024

The lifts were a nightmare at breakfast time, and the air conditioning was loud.

The rooms were clean and comfortable for our family of 3.

Stayed in April 2024

Waiting time for the elevator. Breakfast area is compact.

Location

Stayed in April 2024

Small rooms for three people, breakfast was bad same every day, waiting for the elevator

Location was perfect

Stayed in April 2024