Reviews of Home2 Suites By Hilton Richmond Short Pump 3 stars
209 Towne Center West Blvd, Richmond, VA 23233, United States
#5 of 75 hotels in Richmond
Guests' ChoiceReview score
Based on 183 hotel reviews
8.9Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.3
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Facilities
9.1
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Staff
9.1
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Value for money
8.6
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Free WiFi
8.8
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Reviewed: 20 May 2024
Kortnee
United States2 reviews9.0Superb- • Leisure trip
- • Solo traveller
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing I did not like
Location, spaciousness of the room, cleanliness, fast check in
Stayed in April 2024
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Reviewed: 14 May 2024
Carol
United States1 review8.0“Overall it was a nice stay”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
I did not like all the hair in the bathroom and the shower. That was disgusting and I had to clean it out and the sheets was a little itchy.
I loved the location. It was near EVERYTHING!! The grounds was nice, the lobby was beautiful and I really enjoyed the fire pit outside. The kids enjoyed the pool as well.
Stayed in May 2024
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Reviewed: 14 May 2024
Ryan
United States6 reviews3 helpful votes8.0“Like the Terminator, I’ll be back.”- • Leisure trip
- • Solo traveller
- • King Studio Suite - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Not enough room for breakfast. Great food but the line for waffles was always too long. Other than that not much of to complain about
The hotel has more amenities than I expected. There were was a full refrigerator, dishwasher, and cutlery like an extended stay hotel. The location had a lot of great food and entertainment options. There was a heavier inflow of traveler this weekend with graduations and proms at the same time but the floors were relatively sound resistant.
Stayed in May 2024
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Reviewed: 13 May 2024
Valerie
United States5 reviews9.0“Our stay was very pleasant. My daughter and I met for a graduation and Mother’s Day.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Needed more pillows. Minimum should be 4 in a king size room with a pullout bed.
The location, cleanliness,mini kitchen setup and breakfast.
Stayed in May 2024
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Reviewed: 29 April 2024
Roxanne
United States4 reviews9.0“Excellent stay”- • Leisure trip
- • Family with young children
- • King Studio Suite - Hearing Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
I booked two rooms. Unfortunately they were far apart. One on the second floor the other on the fourth floor so we had to decide how to split the kids. I would thought they would book the rooms close together since they suggested the rooms to book for our size family.
The rooms were spacious and comfortable. Will be back again
Stayed in April 2024
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Reviewed: 29 April 2024
Hutcherson
United States7 reviews10“Home2 is a perfect name!”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Pool water was a little too murky for my taste.
Beautiful hotel, love the layout and room amenities. Room was clean and stocked properly, front desk staff was professional and efficient. Location was perfect!
Stayed in April 2024
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Reviewed: 25 April 2024
Heather
United States1 review9.0“Great value for a large, clean room.”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Breakfast Sunday didn’t have a lot, no cereal :(
Big comfortable rooms
Stayed in April 2024
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Reviewed: 24 April 2024
Marianne
United States30 reviews9 helpful votes8.0“Quiet and pet-friendly!”- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast was pretty bad, on lowest end of basic. Ultra thin bath towels.
Quiet, no noise from adjacent rooms or roads (tucked away near mall, but not walkable, in mix of retail and office complex). Practical layout of room. 5 min drive to Short Pump Park w dog park and some trails incl. nature trails, made this hotel an ideal location for one night stay w our medium sized dog. Worth the 15 min detour from I-95. Many restaurant choices and all other essentials nearby. Super friendly staff and very clean. Lower pet fee than Hyatt.
Stayed in April 2024
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Reviewed: 23 April 2024
Tomas
Czech Republic10 reviews9.0Superb- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast was slightly below average. Blanket was rough and uncomfortable.
Room was really nice. Fully working and equiped kitchen. Helpfull staff.
Stayed in April 2024
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Reviewed: 18 April 2024
Kevin
United States16 reviews2 helpful votes10“Enjoyable, comfortable, and top notch service.”- • Leisure trip
- • Couple
- • King Studio Suite - Mobility Access/Non-Smoking
- • Stayed 11 nights
That our Booking.com reservation was never sent to the property, thus when we tried to check in there was no room reserved. That's when Aaron and Mya went into overdrive to accommodate us.
Aaron went out of his way to set us up in a room when our Booking.com reservation was not received by Home2 Suites. He was more stressed than we were but got us in a room and comfortable as quickly as he could. Mya, the manager, also went above and beyond in helping us confirm our lodging for the remainder of our stay. She also introduced me to the Hilton Honors program which made making reservations much better than Booking.com, and for the same rates.
Stayed in March 2024
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Reviewed: 7 April 2024
Eugenia
United States23 reviews2 helpful votes10“Family friendly in a great location”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Pool was a little cool.
Great location, family friendly
Stayed in April 2024
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Reviewed: 3 April 2024
Joseph
United States23 reviews2 helpful votes8.0“Location, location location.. + staff”- • Leisure trip
- • Couple
- • King Studio Suite - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
See review
Mattress can be better. Sheets too. Also no hot water. Great location. Great staff. Great room.
Stayed in April 2024
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Reviewed: 18 March 2024
Ladybug630
United States2 reviews9.0“Good choice”- • Leisure trip
- • Couple
- • King Suite - Mobility Access/Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Breakfast could.have been a little better
Clean, spacious room. Great sevice
Stayed in March 2024
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Reviewed: 14 March 2024
Greg
United States2 reviews9.0Superb- • Leisure trip
- • Couple
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Breakfast, Hampton Inn is better
Stayed in March 2024
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Reviewed: 8 March 2024
Marilyn
United States47 reviews4 helpful votes9.0“2 night stay - okay!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Breakfast was what I expected of a hotel. It was fine,, coffee was good and offerings were typical.
Stayed in March 2024
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Reviewed: 4 January 2024
Amanda
United States1 review10“It was fabulous”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
N/A
Breakfast and clean
Stayed in December 2023
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Reviewed: 31 December 2023
Hershel
United States19 reviews10“Great stay, location, and staff”- • Leisure trip
- • Family with young children
- • Studio Suite with Two Queen Beds - Hearing Access/Non-Smoking
- • Stayed 2 nights
Ended too early
Options
Stayed in December 2023
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Reviewed: 26 December 2023
Anna
United States17 reviews4 helpful votes10“We loved our stay at this hotel.”- • With a pet
- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
Beautiful comfortable place
Stayed in December 2023
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Reviewed: 26 December 2023
Billings
United States3 reviews9.0“Loved it very nice”- • Leisure trip
- • Group
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
It was just a tad bit dirty but it was Christmas Eve maybe not enough staff
It was very comfortable
Stayed in December 2023
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Reviewed: 19 December 2023
Amanda
United States6 reviews1 helpful vote10“Friendly, accommodating & will book again.”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
We had a room next to elevator & it was quite noisy but I can fix that by asking for a different room next time.
The front staff were amazing, and friendly.
Stayed in December 2023
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Reviewed: 29 November 2023
Joshua
United States11 reviews3 helpful votes10“Huge comfortable rooms with lots of nearby mall shopping, dining, and entertainment!”- • Leisure trip
- • Family with young children
- • King Studio Suite - Non-Smoking
- • Stayed 2 nights
Nothing! Amazing second stay at this hotel, just like our first stay!
Huge rooms! More tabletop space than I have ever had at any other hotel. The tables on wheels were especially helpful to prepare for an event, and tucked away easily when we were done without taking up too much space. The kitchenette is great to cook or reheat food and save money by not eating out. Located next to a mall with lots of shopping, restaurants, and fun things to do. Pool is great for families. Excellent breakfast buffet with lots of different food options. This was our second stay and it did not disappoint - we will stay here every time we are in the Richmond area!!!
Stayed in October 2023
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Reviewed: 14 November 2023
Dixie
United States7 reviews10“Overall pleased. Second year staying here.”- • Leisure trip
- • Family with young children
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
Not enough wash cloths. Had to ask three separate times for those and would only give you two. Well it was two of us.
Nice location to shopping. Breakfast is a plus. Quiet this year. Was a plus having soccer kids on separate floors from other guest. They have been very noisy and annoying in past years
Stayed in November 2023
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Reviewed: 10 October 2023
Kim
United States1 review10“Great”- • Leisure trip
- • Group
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothing to complain about
Everything was great!
Stayed in October 2023
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Reviewed: 10 October 2023
Monica
United States8 reviews10“An amazing stay!”- • Leisure trip
- • People with friends
- • Queen Studio with Two Queen Beds - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Don’t have any dislikes.
The location, cleanliness and the room set up. It was great for our girls weekend.
Stayed in October 2023
