270 Outlet Mall Boulevard, St. Augustine, FL 32084, United States
#14 of 61 hotels in St. Augustine
Guests' ChoiceBased on 506 hotel reviews
8.4Cleanliness
8.7
Comfort
8.8
Location
8.9
Facilities
8.8
Staff
8.8
Value for money
8.4
Free WiFi
8.6
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End of dialog contentReviewed: 28 March 2024
Omar
United Statesgood located
Stayed in January 2024
Reviewed: 23 March 2024
Tammy
United Statesbeds were clean but a little stiff for our liking!
breakfast was ok ! not quite up our alley but good!!
Stayed in March 2024
Reviewed: 2 February 2024
Nancy
CanadaIt was pet friendly
Stayed in February 2024
Reviewed: 31 December 2023
Izuki
United StatesBathroom slide door handle and lamp in bedroom were broken. The room was dark because of this. Body soap and Conditioner were both empty. Found empty water bottle and unfixed bed part under the bed. Shower pressure was a little weak. Gym needs to be taken care b/c wet tissue ran out and floor was a little dusty. Self Laundry costs 3.50 for each washer and dryer.
Breakfast was fantastic. BBQ grills outside are available. Kitchen (no oven top), sink, dishwasher and some utensils. Dividing curtain between bed and other area. Everything is new.
Stayed in December 2023
Reviewed: 27 December 2023
Victor
United StatesHousekeeping needs to be make sure all shower dispensers are filled plus the appliances are cleaned after every stay.
Location is fairly close to I-95 and not too far from Historic Augustine. I like the fact that there is a mall nearby.
Stayed in December 2023
Reviewed: 26 December 2023
Karin
United StatesEverything was great, Personal is friendly and the facility is very nice .
Stayed in December 2023
Reviewed: 16 December 2023
Joyce
United StatesNot applicable
The location was excellent and close to everything I needed. I left early and did not have breakfast on site. The staff was great and very engaging. I really enjoyed talking to them.
Stayed in December 2023
Reviewed: 25 November 2023
Tonya
United StatesI was told I would get back the amount held extra after checking out but I have never received a refund... I called several times to check on this, I was told it was coming never received.
The room was very clean and comfortable.
Stayed in October 2023
Reviewed: 22 November 2023
Peter
BrazilRoom was not made up. No warning about breakfast time.
Stayed in November 2023
Reviewed: 3 October 2023
Todd
United StatesThe breakfast was not great - the breakfast sandwiches were hard as rocks. I had to wait 15mins for more coffee.
Not terribly clean. It seems newer but not in the best condition.
Stayed in October 2023
Reviewed: 26 September 2023
Pamela
United StatesThe bathroom door was broken and could barely shut. Room smelled musty. Told front desk staff so they were aware.
Breakfast was decent. Busy street but didn't hear too much noise. Facility was clean.
Stayed in September 2023
Reviewed: 23 September 2023
Barbara
United StatesRoom was 62 degrees when we arrived and took a while to figure out how to make it comfortable.
Friendly staff. Clean,comfortable, spacious room. Loved the shower head and sink, refrigerator, dishes. Very nice.
Stayed in September 2023
Reviewed: 26 August 2023
Rohan
United StatesThe fact that cleaning the room was not a daily obligation.
Space of the rooms and location
Stayed in August 2023
Reviewed: 24 August 2023
Jason
United StatesIt kinda was hard to find because of its distance from the main highway. There’s also not a lot of retail stores near it.
I felt like it was safe and very clean.
Stayed in August 2023
Reviewed: 30 July 2023
Natalia
United StatesAfter checkout and the following day's they charge me 8 times the price in my banks account. But my husband pay in advance when we book 2 weeks before the stay. When we arrive they ask me for a deposit and I give my card for it and they use that transaction to charge me several times . My bank account now is overdraft and they charge me additional fees for it. And when I call the hotel there are nobody that can help or give solutions. The only answer is wait until Monday. I hope my bills can wait as well...
Breakfast was really good and location accessible to 95 really convenient.
Stayed in July 2023
Reviewed: 24 July 2023
Tina
United StatesNothing
Very clean & well taken care of.
Stayed in July 2023
Reviewed: 19 July 2023
Barbara
United Statesbreakfast was fine..we are not big breakfast people
Stayed in July 2023
Reviewed: 19 July 2023
Kristina
United StatesI had an issue with my room and was told that it would be compensated fully however because the receptionist did not create a report they only compensated me partially. The receptionist told me I could either move rooms or stay in the room and be compensated fully but the following day I was told that because we stayed in the room, and no record we would only be partially compensated
The facility was extremely clean which is always nice. The area was easy to find
Stayed in July 2023
Reviewed: 13 July 2023
Felicia
United StatesGreat location, convenient for trolley ride,spacious room, very friendly staff, good breakfast
Stayed in May 2023
Reviewed: 11 July 2023
Mark
United StatesBreakfast was not great. Room towels although clean had black spots ( maybe ink) on the towels. I had to take my room towels and had them switched out. Pillows very uncomfortable. Bathroom sink and shower low water pressure.
Front staff was excellent. Anything needed, they would stop and get whatever you needed. Room was very "roomy"
Stayed in June 2023
Reviewed: 10 July 2023
Joshua
United StatesMore selection on the free breakfast
Spacious rooms
Stayed in June 2023
Reviewed: 3 July 2023
Nadine
United StatesOverall the experience was great, staff was pleasant. The only thing that was not satisfactory was the cleanliness of the room arrived, and the sheets were dirty. Also, the coffee machine in the room was dirty, left over coffee pod from previous guest. There was dirty utensils in the drawers and plates.
Stayed in July 2023
Reviewed: 25 June 2023
Stephanie
United StatesNothing
The room was awesome. The staff was very friendly. Will stay there again
Stayed in June 2023
Reviewed: 18 May 2023
Dennis
United StatesBreakfast was adequate.
Stayed in May 2023
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