635 West Market Street , Louisville, KY 40202, United States
#13 of 147 hotels in Louisville
Guests' ChoiceBased on 868 hotel reviews
9.0Cleanliness
9.3
Comfort
9.4
Location
9.2
Facilities
9.2
Staff
9.3
Value for money
8.8
Free WiFi
8.4
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End of dialog contentReviewed: 2 June 2024
Mona
United StatesHotel breakfast food wasn’t hot. If you’re going to do sausage, eggs and such please temp the food. Also, yogurt wasn’t that cold. Possibly go to foods not cooked.
Nicely decorated hotel, liked the sink & mirror outside the shower/hotel. I can get ready while hubby is showering. Front desk employees were friendly and helpful with questions about the area.
Stayed in June 2024
Reviewed: 1 June 2024
Chris
United StatesI wish parking options were cheaper.
The hotel was quiet, accommodating, and in a great location. The indoor pool was an added bonus we used each day of our stay.
Stayed in May 2024
Reviewed: 31 May 2024
Vincent
United StatesPaying for parking.
Close to museums and parks.
Stayed in May 2024
Reviewed: 28 May 2024
Shantel
United StatesBandaid in my toilet when we arrived. And it seems there was a small but noticeable spot of blood on the curtain. So that was strange. It's still very clean besides that weird situation.
Breakfast was nice. The room size was great. Love the fridge and microwave.
Stayed in May 2024
Reviewed: 21 May 2024
Brendan
United StatesOur room was on W Market Street which was noisy at times
Clean, comfortable, and nice common areas. Pool table was an added bonus!
Stayed in May 2024
Reviewed: 2 May 2024
Donna
United StatesAbout the only thing I really had a problem with was when they decided to deep clean our room. Meaning shampooing the carpet and drapes. I am extremely allergic to most products. Fortunately they notified us but they cleaned the rest of the floor. I was on my inhaler for that day and the following day.
Breakfast was good but could've used COLD yogurt. The yogurt was warm the day I decided to try it...no ice...plus no plain yogurt option but there were plenty of other options to choose from. The eggs were nice. The fruit was ripe and fresh!
Stayed in April 2024
Reviewed: 25 April 2024
Mara
United StatesBed was a little too firm for our liking.
There was a CEILING FAN OVER THE BED!! :) I sleep with a fan on at home and miss it when I say at hotels. This made my day!
Stayed in April 2024
Reviewed: 25 April 2024
Angela
United StatesPool was cold and small.
Comfortable bed, big breakfast selection. Beautiful room, close to everything downtown.
Stayed in April 2024
Reviewed: 17 April 2024
James
United StatesIt really was an ideal stay. Waters in the room, are about all I can think of.
Breakfast was okay. Seems just standard for quick breakfasts these days. Wish that it went till 10 AM Location was outstanding. I will for sure be back!
Stayed in April 2024
Reviewed: 14 April 2024
Susan
United StatesWe enjoyed the staff. Everyone was super friendly and very helpful. The property was clean and very comfortable. The location was centrally located.
Stayed in April 2024
Reviewed: 13 April 2024
Ray
United StatesThey had to close the pool because there was a large group prior and they needed to shock it. Unfortunately we booked specifically for the amenity of the pool so it was very disappointing. The staff made it up to us and I think in the future they will let guests know ahead of time if that happens. Other than that, the hotel was wonderful and very comfortable.
The rooms and overall grounds were nicer than in the photos and the rooms were super spacious.
Stayed in April 2024
Reviewed: 8 April 2024
Lena
United StatesTreadmills worn out
Excellent breakfast, exercise room big, loved the little courtyard,
Stayed in April 2024
Reviewed: 6 April 2024
Adam
United StatesOutside the building is bad, it looked like the ghetto. I would recommend a different area.
The property inside the building was clean.
Stayed in April 2024
Reviewed: 2 April 2024
Meagan
United StatesThere is no parking for the property included in the stay. You have to pay to park in a coordinating lot around the hotel.
Super friendly staff, clean beds and rooms, kids loved the pool.
Stayed in March 2024
Reviewed: 31 March 2024
Leslie
United StatesI wish there was a more pet friendly grassy spot to walk, but the location is downtown Louisville so it is a cityscape.
I love this pet friendly property! Spacious rooms, comfy bedding, great showers, and very good breakfast!
Stayed in February 2024
Reviewed: 22 March 2024
Jane
United StatesI left my water bottle which I had gotten in France in the fridge and I would like to have it back. I don't know if they found it, threw it away, etc. I was told to go to a website and file a report, and I did, but I thought I would've heard back by now.
Stayed in February 2024
Reviewed: 19 March 2024
Lawrence
United StatesWe booked this hotel because the site stated that it was handicap accessible. We mistakenly thought this meant that my husband could use the bathroom facilities while on his walker. Well that was not the case. He could not get the walker into the bathroom and while using those facilities he had to leave the door open and the walker blocking the doorway.
The staff was personal and professional. The property was very clean and well cared for.
Stayed in March 2024
Reviewed: 18 March 2024
Kevin
United StatesNothing
The staff was the most amazing staff I have every come across. Well Done!
Stayed in March 2024
Reviewed: 15 March 2024
Robin
United StatesRoom was spacious and clean.
Stayed in March 2024
Reviewed: 6 March 2024
Jennifer
United StatesDidn’t let us sit in the outdoor area even though there’s heaters and a fire pit. Need to keep this open into the night (especially when it’s not a rowdy group)
Great central location. Day staff was the best!
Stayed in March 2024
Reviewed: 19 February 2024
Melissa
United StatesHad a lot of city noise that I realize can’t all be helped and felt it was a bit overpriced.
Room was very clean. Bed was very comfortable. Shower had excellent water pressure. Breakfast was good. Parking was close.
Stayed in February 2024
Reviewed: 12 February 2024
Traum
United StatesIt was VERY clean. staff was so friendly and welcoming! breakfast was super nice as well too and rooms were very decently sized! loved having a full size fridge.
Stayed in February 2024
Reviewed: 1 February 2024
Cindy
United StatesA foam pad for the sofa bed would have been nice perk.
Loved the kitchen in the king suite. All the staff were super friendly.
Stayed in January 2024
Reviewed: 1 February 2024
Bernie
United StatesNot a thing.
We loved it. Lots of variety and options!
Stayed in January 2024
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