215 Richland Hills Drive, San Antonio, TX 78245, United States
#57 of 320 hotels in San Antonio
Guests' ChoiceBased on 204 hotel reviews
8.6Cleanliness
8.8
Comfort
8.9
Location
9.0
Facilities
8.7
Staff
9.0
Value for money
8.7
Free WiFi
6.9
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End of dialog contentReviewed: 28 May 2024
Ortiz
United StatesThe bottom of the pool was slippery/slimy so you could tell it hadn’t been cleaned in a while. There were limited amount of towels but I was able to easily get some from the very helpful front desk clerk. I wish I could remember her name. I know it was a holiday weekend but that kind of slimy doesn’t happen overnight.
Everything was exceptionally clean with the exception of the pool and pool area. Staff was amazing……..front desk, cleaning crew, breakfast staff (amazing staff!), and maintenance were all so nice and helpful. Very happy with our stay!
Stayed in May 2024
Reviewed: 15 May 2024
Haidi
United StatesThe price is a little high and the booking only allows up to 3 nights if you'd like to stay longer you have to book another 3 nights .
Wide breakfast variety ,clean ,friendly staff ,room was excellent. Very spacious and the separate rooms are perfect 👌. Two tvs in each room perfect for our kiddos . The beds were comfy and super clean.
Stayed in May 2024
Reviewed: 9 May 2024
Jennifer
United StatesThe staff when we arrived were very rude. They were too busy eating snacks to acknowledge us or to even wait on us, and we were the only people there at that time checking in.
Clean, close to Air Force Base
Stayed in April 2024
Reviewed: 6 May 2024
Jimi
United StatesHuge room for low cost. So much space. Great staff
Stayed in May 2024
Reviewed: 27 April 2024
Nayeli
United StatesN/a
Absolutely wonderful and clean! Amazing breakfast. Friendly staff
Stayed in April 2024
Reviewed: 25 April 2024
Dee
United StatesThere was nothing I didn’t like! We always stay here when we visit the city
It was clean and the staff was very polite and helpful
Stayed in March 2024
Reviewed: 11 April 2024
Krystine
United StatesBreakfast was pleasant but could have been a little better
Nice new clean updated look of the entire facility.
Stayed in March 2024
Reviewed: 13 March 2024
Melissa
United StatesI didn't like that I had to keep asking for room service only too get it once in 5 days and they didn't do much at all when they did come. We had six people in a room so clean towels were a must daily. As a hotel worker myself I understand the stress that goes into cleaning rooms when it's busy but I had to ask several times to just get it once.
Everything was great! Rooms were very comfortable, breakfast was great and nice having a heated pool.
Stayed in March 2024
Reviewed: 29 January 2024
Uchenna
United StatesTV didn't have YouTube access
Breakfast was great. Rom was spacious. Kitchen items excellent.
Stayed in January 2024
Reviewed: 21 January 2024
Monica
United StatesThe top sheet on the beds were rough and the eggs were over cooked sometimes. The door to our Restroom would get stuck. Also, a message on the mirror read they'd clean the room every other day and when we arrived I was told there would be no room service. the cleaning crew was nice and would exchange our towels when we'd ask.
Breakfast had a good variety and the coffee is excellent. The room was great and the beds were comfy. However, the sheet on the very top was like a rough shower curtain. I'm glad we had our own throws because it was cold in SA that weekend.
Stayed in January 2024
Reviewed: 8 January 2024
Michael
Australian/a
The room was large and comfortable - the beds were comfortable - breakfast was great and covered all taste and there was plenty of choice
Stayed in December 2023
Reviewed: 25 November 2023
John
United StatesSecurity of the area
Stayed in October 2023
Reviewed: 25 September 2023
Montelongo
United StatesThe pool could of used a little Cleaning and the carpets I feel need to be power washed with soap they did have some type of odor to it nothing intolerable but presentation is key.
Nice staff, good breakfast, nice location I felt safe.
Stayed in September 2023
Reviewed: 5 September 2023
Krystal
United StatesThe room was very clean.
Stayed in September 2023
Reviewed: 12 August 2023
Lemos
United StatesTook a long time for a waffle since there was only one waffle maker
Great breakfast
Stayed in July 2023
Reviewed: 1 August 2023
Angie
United StatesRegular housekeeping service wasn’t done. Had to ask
Everything. Was very accommodating
Stayed in July 2023
Reviewed: 27 July 2023
Ana
United StatesClean room and friendly staff
Stayed in July 2023
Reviewed: 22 July 2023
Robynn
United StatesThe property was fantastic
It was clean! Great breakfast! Very nice hotel for families
Stayed in July 2023
Reviewed: 21 July 2023
Mary
United StatesI came here to stay close to the AF Lackland Base. It was within a 10 min drive to the Luke blvd Gate where the events took place. Easy access on and off the highway. The hotel is super close to shops like Target or Walmart in case you forgot to pack items in your suitcase. It is also close to other shops and restaurants. The hotel staff was very friendly. The room was comfortable and the hotel was quiet so we were able to sleep well. The bathrooms had dispensers for shampoo, conditioner, body soap so you can skip packing those if you'd rather use their items (no sample bottles like I grew up seeing)
Stayed in July 2023
Reviewed: 18 July 2023
Margiory
United StatesThe hotel does not a safe.
The cleanliness staff was excellent, good breakfast. Friendly staff. The hotel is perfect.
Stayed in July 2023
Reviewed: 16 July 2023
Lisa
United StatesThe day manager, whose name I didn't get, has red hair is the rudest person! She should not be hospitality. There is nothing hospitable about her. Get yourself a new manager and I bet your ratings improve! Absolutely the worst manager!
It was so close to my graduation venue it was very convenient. The facilities were nice and the regular staff was great!
Stayed in July 2023
Reviewed: 29 June 2023
Amy
United StatesThe breakfast is not vegan/GF friendly. There was no oatmeal, no GF cereal, no dairy-free milk. If anyone in your family has allergies, consider bringing your own breakfast items.
We loved the large rooms and kitchen area. It was perfect for our family of 6. Everyone felt that there was room to spread out a bit. We also really loved the shampoo/conditioner and body wash they had. Never a deal-breaker for us, but definitely a pleasant surprise at how nice it smelled and how well it worked for everyone in our family.
Stayed in June 2023
Reviewed: 24 June 2023
Joseph
United StatesPull out sofabed was uncomfortable, but it's a sofabed so not much to expect anyway, could use a general re-caulking in the bathroom, phones and remotes didn't work, but none of that ruined the stay for us. Would stay again.
Hotel staff were very accommodating and nice. Had a minor issue with the room and was rectified quickly. AC runs nice and cold which is a treat during this Texas heat! Bathroom shower has good pressure/temp. Full kitchen was stocked with everything we needed and the fridge/freezer worked very well.
Stayed in June 2023
Reviewed: 22 June 2023
Oneilly
United StatesDinning area too small
Good breakfast Room was awesome!!!!!
Stayed in June 2023
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