241 Arboretum Place, Richmond, VA 23236, United States
#63 of 75 hotels in Richmond
Guests' ChoiceBased on 185 hotel reviews
5.3Cleanliness
5.9
Comfort
6.0
Location
7.8
Facilities
5.7
Staff
7.1
Value for money
5.9
Free WiFi
6.0
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End of dialog contentReviewed: 10 May 2024
Lori
United StatesBreakfast was grab and go which was coffee and fruit bar. Not what was pictured on their site. The smell of cigarettes was horrible!! Floors not very clean!! Our backs were killing us by morning!!
Location was nice
Stayed in May 2024
Reviewed: 23 February 2024
Eloida
United StatesThe staff not friendly upon arrival, TV had no remote, found a cock roach in the microwave.
The outside
Stayed in February 2024
Reviewed: 11 February 2024
Melinda
United StatesDated , patched ceilings and odor
Location and price
Stayed in February 2024
Reviewed: 17 January 2024
Christopher
United StatesThe booking said it was pet friendly. I brought my registered esa dog for my PTSD and was charged $30 for her to stay with me and wasn't told until after I'd already checked out and left. It took 4 hours and 12 or so calls to get ahold of someone at the front desk to ask about it.
The beds were comfortable
Stayed in January 2024
Reviewed: 6 November 2023
Rodman
United Statesstaff not friendly, no one ever at front desk
great location, clean rooms
Stayed in November 2023
Reviewed: 4 November 2023
Jolene
United StatesIt was a little run down and the rooms features were worn and broken. It was also hard to find the trash cans.
Location is great
Stayed in November 2023
Reviewed: 16 April 2023
Olivia
United StatesThe property is worn, needing lots of repairs. My toilet never flushed, the sink dripped, and there was a lingering smell of smoke.
Location
Stayed in April 2023
Reviewed: 26 March 2023
Keith
United StatesNeeds upgrades desperately
The location
Stayed in March 2023
Reviewed: 24 February 2023
Anthony
United Statesit wasn’t very clean, the room had no eating utensils. we had to take out our own trash.
it was available
Stayed in January 2023
Reviewed: 18 February 2023
Johnetta
United StatesI was given a key To a room that wasn’t mines the room was not clean the beds wasn’t made a the room was trashy and smell like smoke room 237 I was very disappointed and I had to find someone friends the front desk so I waited around before being given a different room
I always enjoyed my stay nice area
Stayed in February 2023
Reviewed: 18 January 2023
Latoya
United StatesThe room was not as clean as it should have been and it smelled like smoke and mildew. The rooms desperately need to be remodeled.
It is in a decent location.
Stayed in January 2023
Reviewed: 31 December 2022
Manish
IndiaCorridors and rooms were full of smoke smell. Bathroom bed and kitchen were not cleans. Dirty pillow covers, poor quality of bed and bathroom have hairs from previous stay. It was not worth money that was charged. Your need to ask for dishes, coffee maker , coffee and breakfast is so minimal.
Stayed in December 2022
Reviewed: 29 December 2022
Parker
United StatesFloor, fridge and windows were dirty; bathroom sink clogged; low water pressure; no instructions from staff about dishes, coffee maker, garbage disposal; no housekeeping; no ice machine; key cards didn’t work.
Hot water.
Stayed in December 2022
Reviewed: 10 August 2022
Johnetta
United StatesThe bathroom sink was clogged the toilet didn't flush all the way and a half of roll of tissue was in bathroom and there wasn't any hot water in sink in bathroom
The room was spacious and nice (bedroom)
Stayed in August 2022
Reviewed: 22 July 2022
Allanson
United StatesHotel needs updates.
Staff was friendly
Stayed in July 2022
Reviewed: 5 July 2022
Darren
United StatesThe smell of the hotel was so bad. The room was completely outdated
The staff was very nice
Stayed in July 2022
Reviewed: 14 June 2022
Lawrence
United Statesest infestation
looked clean
Stayed in June 2022
Reviewed: 12 June 2022
David
United StatesHaving stayed at this hotel in the past, I noticed a decline in appearance and cleanliness. Had to clean the inside of the microwave. Had to clean the set of dishes, cups, flatware and coffee maker for the kitchenette which I had to ask for. No paper towels and dish soap provided. I had to clean counter tops myself. Found a live cockroach in the bathroom. Carpet was dingy and stained. Room smelled musty. l Had to use air freshener repeatedly. Hallways had the faint smell of marijuana constantly.
Location was convenient for work.
Stayed in June 2022
Reviewed: 26 May 2022
Dayna
United StatesIt was dirty
It was dirty and I was doubled charged
Stayed in May 2022
Reviewed: 8 May 2022
Anthony
United Statesthe cleanness
location
Stayed in May 2022
Reviewed: 12 April 2022
Andrew
United Statesstained towels, blankets, sheets, rug. hotel was not very nice. staff was not outgoing and friendly. never greeted me at any point. very expensive for what you get.
surrounding area was nice
Stayed in April 2022
Reviewed: 29 March 2022
Riner
United StatesTook a while to check-in and had issues getting into room which then took a while. Lady up front was kind but just had to much going on and was flustered
Stayed in January 2022
Reviewed: 14 March 2022
Trinetta
United Statesold and outdated
location
Stayed in March 2022
Reviewed: 8 September 2021
Debra
United StatesRooms and hallways smelled like cigarettes. Old rooms need updating.
Beds were comfortable.
Stayed in August 2021
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