311 East Gaulbert Avenue, Louisville, KY 40208 , United States
#116 of 147 hotels in Louisville
Guests' ChoiceBased on 354 hotel reviews
6.7Cleanliness
7.2
Comfort
7.2
Location
7.4
Facilities
6.9
Staff
8.0
Value for money
6.9
Free WiFi
7.9
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End of dialog contentReviewed: 31 May 2024
Durrelle
United StatesMy$100 incidental deposit fee was not and has not been returned to my account!
Stayed in May 2024
Reviewed: 22 May 2024
Nancy
United StatesThe hallways and breakfast area were very warm. The phone in the room didn’t work. Fortunately I had the number to the front office when I needed to contact them.
The front desk clerk and manager were very helpful when I accidentally booked the wrong night. They made sure we had a room. The room is large and comfortable.
Stayed in May 2024
Reviewed: 30 April 2024
Jeanett
United StatesPool was not heated. Room door stuck. Could use some touch ups
Staff was nice. Tub was good
Stayed in April 2024
Reviewed: 30 April 2024
Cherice
United StatesThe ice machine was out had to go back down to the front desk for ice.
Room was clean
Stayed in April 2024
Reviewed: 25 April 2024
Eric
United StatesSometimes hard to find staff.
The room was large and well priced and comfortable. Standard hotel buffet breakfast yet better than average.
Stayed in April 2024
Reviewed: 29 March 2024
Alfreda
United StatesWas a little outdated, rough around the edges, not enough attention to detail.
Easy to find, close to venues, friendly staff, great breakfast, nice pool, kitchenette room was handy.
Stayed in March 2024
Reviewed: 11 March 2024
Danielle
United StatesJacuzzi tub didnt work nobody spoke english
Stayed in March 2024
Reviewed: 11 March 2024
Whaley
United StatesThe blankets were stained and flipped over
The staff was polite
Stayed in March 2024
Reviewed: 25 February 2024
Sevier
United StatesThe pool was not open and that was one of the main reasons we booked a hotel with a pool. We were not a fan of the bed it was ok but could feel the springs in the bed.
I liked the free breakfast had sausage taste just like McDonald's sausage. And made a waffle which was delicious. The staff was very nice. The room was clean and smelled good.
Stayed in February 2024
Reviewed: 7 January 2024
Dorene
United StatesWell lit parking lot
Stayed in January 2024
Reviewed: 30 December 2023
Moore
United StatesBroken jacuzzi tub. Elevator dirty. Outside grounds dirty. Breakfast skimpy. You had to ask for beverages. Little food out. Nothing really stocked or restocked as people ate. Paint specks all over the bathroom floor from the last paint job. The hotel really needs a major update.
The bed was not rock hard. The room was a good size. There was a jacuzzi tub, very old. A tub shower combo but it was broken. But worked as a good soaking tub. Breakfast was ok.
Stayed in December 2023
Reviewed: 16 December 2023
Nancy
United StatesHad trouble finding the hotel the first time from interstate 65 South
That it had a microwave and mini fridge and it had a decent breakfast
Stayed in November 2023
Reviewed: 26 November 2023
Waites
United StatesHad to walk to far to smoke
Breakfast Location Room set up
Stayed in November 2023
Reviewed: 30 September 2023
Helena
CanadaMy suite was not super clean.
Breakfast was good. Staff was friendly.
Stayed in September 2023
Reviewed: 30 September 2023
Natalie
United KingdomNice staff, it was good for a one night stop And you can pay the room deposit in cash and not wait weeks to be returned to your credit card
Stayed in August 2023
Reviewed: 17 September 2023
Olivia
United StatesSome of the furniture needed replacing. Some of the other guests were a bit loud. The elevator needed servicing.
The bed was comfortable. The room was passably clean. Good location, close enough to the expo center.
Stayed in September 2023
Reviewed: 5 September 2023
Tonya
United StatesN/a
N/a
Stayed in August 2023
Reviewed: 9 August 2023
Hank
United StatesArthur street hotel is next door which is a homeless halfway house
Good value close to expo center
Stayed in August 2023
Reviewed: 21 July 2023
Diego
BrazilSmelly room, terrible mattress, complimentary breakfast 5/10, recurring problem with the room key - had to trade that 5 times. Old facilities and furniture. I felt like I was in one of those horror movies. Even the staff were sketchy.
I chose based on the location, because I wanted to stay close to the L&N Stadium. Nothing else about it was good.
Stayed in July 2023
Reviewed: 30 June 2023
Richard
United StatesThe room smelled like previous guests had smoked in it.
The staff was very professional. The location is not so good. The breakfast was good.
Stayed in June 2023
Reviewed: 2 June 2023
Eugene
United StatesBreakfast offered several options. Location was key for me. 3 mins from event I was attending with granddaughter.
Stayed in June 2023
Reviewed: 24 May 2023
Deerica
United StatesThe smell of the old hotel
Breakfast and pool
Stayed in May 2023
Reviewed: 27 April 2023
Elizabeth
United StatesBreakfast would have been good but it was cold.Even the coffee was cold
The bed was comfortable and the pillows were nice.
Stayed in April 2023
Reviewed: 23 April 2023
Williams
United StatesThis review has been hidden because it doesn't meet our guidelines.
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