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  5. Reviews of Extended Stay America Suites - Phoenix - Airport - E Oak St

Reviews of Extended Stay America Suites - Phoenix - Airport - E Oak St This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

4357 East Oak St, Camelback East, Phoenix, AZ 85008, United States of America

#114 of 132 hotels in Phoenix

Guests' Choice

Review Score

Based on 399 hotel reviews

5.5

Score breakdown

  • Cleanliness

    6.1

  • Comfort

    6.1

  • Location

    7.1

  • Facilities

    6.0

  • Staff

    7.0

  • Value for money

    6.2

  • Free WiFi

    6.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 1, 2024

    5.0
    Fair
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights

    Shower curtain leaked on floor. Fridge was leaking water.

    Price

    Stayed in April 2024

  • Reviewed: April 29, 2024

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The front doors were locked and couldn't get anyone to answer the courtesy phone for 20 minutes. The desk lady was in the back having to do laundry and couldn't hear the phone. Not her fault. The owners should have a better system. The place needs some serious repair work as well

    Location

    Stayed in April 2024

  • Reviewed: April 13, 2024

    4.0
    Not that great
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    There was a bad oder in the room. There were bugs stuck in the vent above the stove. The bed was not comfortable. The kitchen sink did not work.

    I liked that the room had a small kitchen

    Stayed in April 2024

  • Reviewed: March 24, 2024

    7.0
    Good
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Staff at the counter was very unhappy

    Quite and pool was clean

    Stayed in March 2024

  • Reviewed: March 16, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Room was updated, bed comfortable. It's on a busy road but near lots of restaurants. Breakfast consisted of a small area in their lobby, offering coffee/oatmeal/muffins. Staff was nice.

    Stayed in March 2024

  • Reviewed: March 3, 2024

    7.0
    Convenient location, friendly staff, in need of refresh.
    • Leisure trip
    • Couple
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Although they are obviously keeping the place clean, wear and tear is extremely evident. The carpet and flooring was in very poor condition, with holes and ground-in gum or other substances. A refresh is overdue for the price.

    The room was quiet and had comfortable beds. The kitchen and bathroom were clean. The location was convenient for us, as we had an unexpected flight cancellation, and it is very close to the airport.

    Stayed in February 2024

  • Reviewed: March 2, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Bending for the sofa bed

    The room was a bit smelly

    Stayed in March 2024

  • Reviewed: February 25, 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    I won't go there again.

    The facilities were pretty old, and dirty or not working, not that clean.

    Stayed in February 2024

  • Reviewed: January 22, 2024

    5.0
    Served it's purpose for the stay, but not again for the price.
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night

    Advertised Free breakfast, consisted of bagged oatmeal or muffins and coffee in the lobby. Not very clean in the bathroom, furniture torn. Desk clerk very cold and short, not pleasant.

    Close to dinner appointment location and close to N.G. Armory for a meeting.

    Stayed in January 2024

  • Reviewed: January 11, 2024

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff was horrible and rude as can be. Specially morning front desk staff personnel

    Nice area

    Stayed in December 2023

  • Reviewed: January 6, 2024

    6.0
    It was a great place to stop for 1 night for the price.
    • With a pet
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with One King Bed - Disability Access - Non-Smoking
    • Stayed 1 night

    Room was dated and run down. Appliances and cabinets dirty from age.

    THE PRICE

    Stayed in December 2023

  • Reviewed: December 19, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Morning staff at front office was the rudest female staff I’ve experienced in at hotel. She needs to be more customer friendly.

    Stayed in December 2023

  • Reviewed: December 4, 2023

    5.0
    Rate is good but experience was fair.
    • Business trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    Even though rooms say non-smoking, there is a smell of smoke.

    rate

    Stayed in October 2023

  • Reviewed: November 20, 2023

    6.0
    Served it’s purpose for what I needed was an overnight place to stay.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Definitely dated. Room had lots of wear. Baseboards dirty.

    Location

    Stayed in November 2023

  • Reviewed: November 20, 2023

    5.0
    You truly get what you pay for. Not going to stay there again.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    The towels, the staff, and it wasn’t clean.

    The location was perfect!

    Stayed in November 2023

  • Reviewed: November 14, 2023

    4.0
    Disappointing
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    You needed to request for everything that you would assume was in the room due to other renters stealing the kitchen ammenities. Any of the kitchen ammenities you needed to go to the front desk to pick up what you wanted if available which assuming at least 1 set of a kitchen item was provided. After traveling for hours to get to your room than to go back to the front desk at night with homeless lingering around was not pleasant nor safe to walk when you are at the furthest side of the facility. Room smelt like perfume masking cigerette smell. Restroom was dirty, tub old with mold around the tub to the wall. Wall coverings were nailed in or not. Extra beddings for the sofa couch not in the room with couch stained. Breakfast is neither continental all provided was coffee, granola bars and hard wrapped donuts.

    Front Desk girl very pleasante

    Stayed in November 2023

  • Reviewed: November 13, 2023

    5.0
    The price of a night was too much for what you received.
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    Had to ask to have pool area unlocked. Pool water was not clean. Breakfast included was a joke, oatmeal, granola bars and tiny dry muffins. This cannot be classified as breakfast. One staff member made you feel like it was an inconvenience to ask any questions.

    The room was not too bad, clean.

    Stayed in November 2023

  • Reviewed: November 2, 2023

    7.0
    Good service. Thanks
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    At 3:00 am people talking so loud and no microwave in the room

    Near restaurants

    Stayed in October 2023

  • Reviewed: October 31, 2023

    7.0
    Good
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Couch was stained, not easy to go to the upper rooms with luggage and room smelled a little

    Person at the front desk was very helpful

    Stayed in October 2023

  • Reviewed: October 18, 2023

    5.0
    Fair
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    They will only change sheets every 9 days or youll have to take your dirty linens yourself to the office.

    What breskfast

    Stayed in September 2023

  • Reviewed: October 17, 2023

    4.0
    Disappointing stay - room needs a good cleaning
    • Leisure trip
    • Solo traveler
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Room cleanliness, neighborhood, staff friendliness, and breakfast

    Centrally located

    Stayed in October 2023

  • Reviewed: October 10, 2023

    4.0
    Early October 2023
    • Leisure trip
    • Family with young children
    • Deluxe Studio with One King Bed - Disability Access - Non-Smoking
    • Stayed 2 nights
    • Submitted from a mobile device

    On Sunday we woke up to what sounded like a gun shot right by our bed. They woke us in the AM to change the locks on the door. The night receptionist could have alot more customer service in our opinion. There was a hair on one of the beds, had to ask for a set of sheets. There was a nail (for the walls) on the bathroom floor. The room could use a deep and detailed cleaning.

    The location there was food, costco, coffee and more at walking distance.

    Stayed in October 2023

  • Reviewed: October 9, 2023

    7.0
    I would stay there again.
    • Leisure trip
    • Couple
    • Deluxe Studio with 1 Queen Bed - Non-Smoking
    • Stayed 1 night

    The rug had a hole in it and needed to be replaced. The room was basically clean, tho the corners should have been cleaned.

    The room was in a great location and the area around was nice. The person at the desk helped me get the best rate going thru a 3rd party. The beds and pillows were very comfortable.

    Stayed in September 2023

  • Reviewed: October 5, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe Studio with 2 Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted from a mobile device

    Kitchen cabinets outdated and old. One foot of one of the beds was broken.

    Large room 2 bens and a sofa.

    Stayed in October 2023

Showing 1 - 25

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