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Reviews of Quality Inn & Suites Hanes Mall 2 stars

2008 South Hawthorne Road, Winston-Salem, NC 27103, United States

#27 of 33 hotels in Winston-Salem

Guests' Choice

Review score

Based on 622 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.0

  • Comfort

    7.1

  • Location

    7.9

  • Facilities

    6.8

  • Staff

    8.2

  • Value for money

    7.0

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 23 May 2024

    7.0
    It worked for our purposes (concert).
    • People with friends
    • King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    A little hard to figure out numbering system.

    It was quiet. Good place to sleep.

    Stayed in May 2024

  • Reviewed: 16 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • King Room - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Tom at the front desk was fantastic.

    Stayed in May 2024

  • Reviewed: 8 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    needs better locks on doors

    friendly staff and clean room

    Stayed in May 2024

  • Reviewed: 30 April 2024

    7.0
    All in all I had a nice stay.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The bed was too hard

    The staff very friendly and professional.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night

    Not a thing.

    The gentleman working at the front desk was fantastic. I needed early check in and he worked hard to accommodate my request. Great Service, wish I could remember his name.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    7.0
    Overall my stay was pleasant. Quiet, peaceful property. The hotel was conveniently close to Rise Indoor Sports(about 12m
    • Family with young children
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    -The hotel overall could use a renovation but I think that may be in the works. -The deposit required should be made known on all booking sites. $100 for standard room and $150 for suites

    -conveniently close to the venue I was going to (Rise Indoor Sports-15min away) -Double room(adjoined room) greatly accommodated my family. -Staff was very pleasant and professional -overall quiet, peaceful stay. Not crowded

    Stayed in April 2024

  • Reviewed: 9 April 2024

    8.0
    Loved our stay here.
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Check in not until 4:00 pm.

    A nice place

    Stayed in March 2024

  • Reviewed: 7 April 2024

    8.0
    I am grateful that the staff respected our wishes to have no housekeeping during our stay.
    • Leisure trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Telephone did not work. Not really a big problem.

    I personally stayed in the room.

    Stayed in April 2024

  • Reviewed: 22 March 2024

    7.0
    Shady people
    • Business trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Shady individuals lurking around. Looked like someone tried to pry my door open.

    Room was comfortable.

    Stayed in March 2024

  • Reviewed: 22 March 2024

    8.0
    Would stay here again.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights

    More selection for breakfast.

    Staff extremely friendly, and helpful. Rooms and breakfast area very clean.

    Stayed in March 2024

  • Reviewed: 13 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Smoking
    • Stayed 6 nights
    • Submitted via mobile

    I don't like that the smoking rooms are broken down & we are charge an incidental fee of a $100, even though it's refunded.I've stayed in several different rooms, front side, back side, upstairs, downstairs they are clean but it always something that's broken/doesn't work. The smoking rooms should be updated like the non-smoking.

    The room space, cleanliness, still offers smoking rooms & good prices. The location is walking distance to the mall & restaurants.

    Stayed in February 2024

  • Reviewed: 5 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    This was no fault of the hotel but we had a family next door up until 5:45 am. Screaming, playing, loud TV. It was crazy Never got any sleep.

    Both night and day people working the desk were great. Both helpful, friendly and I really liked them!!

    Stayed in March 2024

  • Reviewed: 4 March 2024

    8.0
    Great value!
    • Business trip
    • Couple
    • Double Suite with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Close to everything

    Stayed in March 2024

  • Reviewed: 2 March 2024

    6.0
    It was a nice stay.
    • Leisure trip
    • Couple
    • King Room - Disability Access/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    No complaints

    It was quite and peaceful.

    Stayed in March 2024

  • Reviewed: 1 March 2024

    8.0
    Overall, the location, cleanliness and price were good. Could definitely use some minor updating.
    • Business trip
    • Solo traveller
    • Double Room with Two Double Beds - Smoking
    • Stayed 2 nights

    It could use some updating. The carpet had spots on it. The bed spread and blanket was not clean and had spots of blood on it. Could update the duvet covers/bedspreads and perhaps hardwood floors. The lamps had a little dust on them and I would prefer a recliner that is not fabric.

    The room was clean and comfortable. I liked that it had a microwave and refrigerator. I liked the close proximity to the highway and that I was able to go out of the door without going into the lobby. The area was well lit with lots of security cameras. Even though people were next door, it was quiet. I would stay here again

    Stayed in February 2024

  • Reviewed: 1 March 2024

    8.0
    very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    convenient location and close to everything

    Stayed in February 2024

  • Reviewed: 10 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Not being told about the 100.00 deposit until they were scanning my card. Told I was getting a kung room and given a double without notice.

    I was told in booking that I was getting a I ng size bed. Upon arrival it was double beds. That is the ONLY thing I DID NOT like. The room was decent. It was quiet. Check in was simple. WASNT told about 100.00 deposit at first. Still haven't received my refund.

    Stayed in February 2024

  • Reviewed: 6 February 2024

    7.0
    Satisfactory. Would’ve slept better if I knew I’d wake up on time.
    • Solo traveller
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    I was particularly concerned that the room had no phone. I had asked for a wake up call and was told to call the desk from my room because of issues with the phone system. They wanted to make sure they could call the correct room. Hard to do without a phone. Think it’s unsafe to place people in rooms with no way to contact the front desk.

    Location. Only about four miles from my destination.

    Stayed in February 2024

  • Reviewed: 2 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower was dripping.

    Comfortable. Quiet, good location.

    Stayed in December 2023

  • Reviewed: 2 January 2024

    8.0
    Great location
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Check In after 4 that’s late almost half day gone

    Front he was so friendly

    Stayed in January 2024

  • Reviewed: 23 December 2023

    7.0
    Two night stay for older couple
    • Business trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Metal frame on which the bed rests made a creaking noise. The mattress could have used a topper as springs could be felt. The bathroom sink pop-up stopper was missing leaving an open hole in the drain. Shower head sprayer and water pressure was very weak. My husband noted that the repair work in the bathroom was poorly done. Overall the hotel could use an update in appearance.

    Easy to find, free well lit parking out front, polite staff, fair price, adequate breakfast included, liked the waffle maker. The room grounds and parking lot were clean..

    Stayed in December 2023

  • Reviewed: 30 November 2023

    8.0
    Clean, Comfortable, Convenient, Cost-effective
    • Business trip
    • Group
    • Double Room with Two Double Beds - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Clean and meets the purpose of High Point trade fair

    Stayed in October 2023

  • Reviewed: 30 November 2023

    7.0
    Look carefully at the booking. This turned out to be a smoking room.
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night

    I did not realize that the reason I found a room in an otherwise all booked up town was that I must have allowed selection of a "smoking" room. It was probably noted somewhere on the page, but as I did not think smoking rooms even existed any more, even in a town called Winston-Salem. I never thought to look.

    Location. My only requirement was that it be near Tesla superchargers. It was very close. I liked that the manager okayed a refund, despite that it was on the spot, rather than in advance. Much appreciated!

    Stayed in September 2023

  • Reviewed: 30 November 2023

    7.0
    Great customer service but no longer pet friendly
    • Leisure trip
    • Solo traveller
    • Double Room with Two Double Beds - Smoking
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was lacking. It's under new management so I was surprised to find out they are no longer pet friendly.

    The gentleman at the front desk has been exceptionally friendly every time I've stayed there. His name is Tom and he needs to be acknowledged for his wonderful customer service!

    Stayed in November 2023

Showing 1 – 25

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