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Reviews of Comfort Inn Downtown 2 stars

171 West 500 South, Salt Lake City, UT 84101, United States

#6 of 6 B&Bs and Inns in Salt Lake City

Guests' Choice

Review score

Based on 568 hotel reviews

6.6

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.3

  • Location

    8.0

  • Facilities

    6.8

  • Staff

    7.9

  • Value for money

    7.1

  • Free WiFi

    7.4

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Showing 1 – 25

  • Reviewed: 25 May 2024

    7.0
    We enjoyed our stay, I would recommend to family and friends
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The location wasn’t what I expected, but bearable

    It was ok, the staff was very good and helpful

    Stayed in April 2024

  • Reviewed: 9 May 2024

    6.0
    Flooding old hotel
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    I got a room that was flooded with water, the noise to clean up was loud, the fans in the hallway were loud and right by my door, the smell from the flood leaked into my room, no heater it was a cold room, I was told I can check out at 1 and then I got a call saying I have to check out 12. Parking lot is very small, I had a uhaul. More than 1 room was flooding with water.

    Bed was comfortable.

    Stayed in May 2024

  • Reviewed: 15 April 2024

    7.0
    Comfy comfort!
    • Leisure trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Variety of hot breakfast options and friendly staff

    Stayed in March 2024

  • Reviewed: 11 April 2024

    6.0
    Overall, the experience was good enough for the cost but not the best.
    • Business trip
    • Solo traveller
    • Standard King Room - Non-Smoking
    • Stayed 4 nights

    They charged me for the extra day even though I checked out e1 day earlier due to weather reasons and flight cancelation or rescheduling. I was hopeful to get my money back for the extra day on which i did not stay.

    Breakfast was reasonable. Location not bad. Room not that great as expected but was big enough. The room allotted to me was too bright due to light on the outside. I prefer a more compact and quitter room which is facing the outside.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    -old carpets on the floor

    -good location and good breakfast

    Stayed in March 2024

  • Reviewed: 6 April 2024

    8.0
    Very comfortable for the reason for being in Utah.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 3 nights

    One staff member was rude. The one bad apple...everyone else was super nice! We were there visiting a dying family member at UofU Hospital, after a hard day with the medical staff understanding the situation coming in with the room not made up the front desk clerk was rude about it and didn't want to accommodate our needs for extra coffee cups and linens.

    The beds were very comfortable.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    6.0
    Not bad for the price.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    The bathroom needs repair. The handle of the tub faucet came off. The floor is warped. The beds were too high.

    The breakfast and location was very good.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Pool was broke. Air conditioning in room didn't work

    Stayed in February 2024

  • Reviewed: 14 February 2024

    7.0
    I would stay here again. It wasn't perfect, but it was affordable.
    • Leisure trip
    • Solo traveller
    • Queen Room - Non-Smoking
    • Stayed 6 nights

    In room 130 there has been water damage and at least 2 of the floor tiles right in front of the toilet are loose. When you step on them you can feel them move. It also creates a bit of a musty smell.

    The room was nice and big and had a comfortable chair with a reading lamp. The staff was very friendly. It was very quiet.

    Stayed in February 2024

  • Reviewed: 19 January 2024

    8.0
    Great location, excellent staff.
    • Business trip
    • Group
    • King Room - Non-Smoking
    • Stayed 3 nights

    There were two washcloths hanging on the shower curtain rod that were there when I arrived. Otherwise, this places is great.

    Room was clean and the beds are comfortable. The location is awesome, because it's only a couple of blocks to the train or to restaurants. Breakfast is pretty standard, but good. I also really appreciated you working with me when we couldn't get there the first night.

    Stayed in January 2024

  • Reviewed: 5 December 2023

    8.0
    Comfortable and ok for seven nights of stay. The staff tried their best to deliver good service.
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Room cleaning could use some attention; e.g. if there is a couple of guests, leaving double portions of toiletries and coffee pouches would be appreciated. Totally unnecessary and cumbersome to be asking the front desk for this detail.

    Breakfast was ok and plentiful.

    Stayed in November 2023

  • Reviewed: 16 November 2023

    7.0
    It was ok
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Shower did not work and the floors were not clean.

    The price and the bed was comfortable.

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Overall good experience, good value and good location.
    • Leisure trip
    • Solo traveller
    • King Room - Non-Smoking
    • Stayed 7 nights

    Room not cleaned properly on arrival, e.g hairs on bathroom floor in several places. Reported this room cleaned but hairs remained as before! Reported this again and helpful staff member dealt with this and this was resolved. All other aspects of stay were enjoyable and no further issues.

    Room spacious with large bed. Breakfast plenty of choice e.g cereals, porridge, scrambled egg, bread for toast, yogurt and more. Friendly helpful staff. Able to make coffee or tea in room. good location

    Stayed in October 2023

  • Reviewed: 16 October 2023

    7.0
    good value for the money, parking and brakfast
    • Leisure trip
    • Couple
    • King Room - Accessible/Non-Smoking
    • Stayed 1 night

    the hotel was kind of old

    Centrally located, parking and breakfast

    Stayed in September 2023

  • Reviewed: 3 October 2023

    7.0
    Good
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights

    Only one person of the staff spoke understandable English. Had to guess at what they were saying. left 2 shirts in closet and no one was able to find them???????

    Stayed in September 2023

  • Reviewed: 24 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    It didn't smell great. It was a nonsmoking room that smelldd like it had been smoked in.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    7.0
    Good location for the price if you're not fussy.
    • Leisure trip
    • Couple
    • King Room with Roll-In Shower - Accessible/Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    They use some kind of industrial strength cleaner, so our room was overpowered by the smell of cleaning products, like an indoor pool, made my eyes water but was able to air it out. Also the floor was really sticky for some reason, best not to think about it.

    Good location downtown for the price. Typical chain motel efficiency, WiFi worked well in the room. Breakfast provided.

    Stayed in September 2023

  • Reviewed: 12 September 2023

    6.0
    we will not be staying. here on our return trip back home.
    • With a pet
    • Leisure trip
    • Couple
    • King Room - Non-Smoking
    • Stayed 1 night

    perry pricey for this area

    Stayed in September 2023

  • Reviewed: 5 September 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 2 nights
    • Submitted via mobile

    We had to stay in the dark for 5 hrs. They need a back up power source. But other then that. Everything else was ok.

    The facility was very clean.

    Stayed in September 2023

  • Reviewed: 31 August 2023

    7.0
    Nice stay
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Small bathroom

    Nice room and breakfast

    Stayed in August 2023

  • Reviewed: 25 August 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Standard King Room - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Staff in reception was not so customers orientented.

    All good a part having book one type of room and having been assigned a different one...

    Stayed in August 2023

  • Reviewed: 24 August 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    The whole place could use a good scrub and the carpets changed.

    Close to downtown, big and clean bed. The staff was helpful and great

    Stayed in July 2023

  • Reviewed: 13 August 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night

    You were using single use plastic staff for the breakfast. Nowadays, the single use of plastic fork, knifes and others things is prohibited. Please use tableware for the future.

    Location and price

    Stayed in July 2023

  • Reviewed: 12 August 2023

    8.0
    Nice
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking
    • Stayed 1 night
    • Submitted via mobile

    Too small

    The location

    Stayed in July 2023

Showing 1 – 25

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