3610 West Outer Road, Arnold, MO 63010, United States
#4 of 5 hotels in Arnold
Guests' ChoiceBased on 330 hotel reviews
6.3Cleanliness
6.8
Comfort
6.8
Location
8.1
Facilities
6.7
Staff
8.0
Value for money
7.0
Free WiFi
7.5
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End of dialog contentReviewed: 2 June 2024
Jennifer
United StatesThe side door into the building doesn't lock and it is right by the steps.Big safety concern. The elevator makes a horrible noise. The ac/ heating unit was unplugged. When I checked in I was told that since I booked thru a third party that I would have to pay a $100.00 deposit. When I questioned why this was not disclosed when I booked and paid online I was told they don't know why but if I didn't want to buy the deposit that I could call the third party that I booked from and get a refund. The room smelled very musky. We didn't bring towels to the pool because we thought there would be towels in the pool area but there was not. Also there was a bus load of children that was staying at the hotel so when I heard running up and down hall all night plus doors slamming
It is close to shopping and ideal location.
Stayed in June 2024
Reviewed: 1 June 2024
Diane
United StatesDirty non secure smelt like marijuana everywhere
Bed comfortable
Stayed in June 2024
Reviewed: 16 April 2024
James
EcuadorFirst room had the smell of smoke. Second room better but noisy. Would not stay here again.
Stayed in April 2024
Reviewed: 10 April 2024
Connie
United StatesWasn’t aware it was pet friendly a dog was barking in room next to us. Room smelt like a dog. Needs repainting( unmatched touch ups on wall) pipe was left in our bathroom floor from a repair.
Friendly staff , great breakfast, cheaper stay.
Stayed in April 2024
Reviewed: 9 April 2024
Marilyn
United StatesBeds were uncomfortable and with traffic right outside, it was noisy.
Stayed in April 2024
Reviewed: 9 April 2024
David
United StatesI had to put a deposit and still haven’t had it refunded yet and had to change rooms because lights didn’t work in first room
It was clean
Stayed in April 2024
Reviewed: 17 January 2024
Debbie
United StatesHad to switch rooms as soon as we arrived because the bathtub had a crack in it and there was black mold on the walls around the air conditioner and water in the window seal...then when we got to the new room I loved the heart shape Jacuzz buti One of the jets in the Jacuzzi didn't work and I almost stepped in dog poop as somebody staying there with a dog let it poop on the sidewalk right in front of where my car was parked,I called the front desk and they said they would take care of it but it was still there when we checked out😪
The bed was very comfortable
Stayed in January 2024
Reviewed: 14 November 2023
Judy
United StatesThe price was much higher than what was advertised on line
Stayed in October 2023
Reviewed: 1 November 2023
Kathleene
United StatesExpected a little more updated facility. There were no carts available to move our things to the room. I’m on portable oxygen so having to make two trips was difficult. Only 3 handicapped parking spaces available in front of the facility.
Location was excellent.
Stayed in October 2023
Reviewed: 27 September 2023
Heighly
United StatesMy comforter was stained all up. I was supposed to get a king bed got 2 queens instead. The toilet seat didn't even go to the toilet
How close it was to town.
Stayed in September 2023
Reviewed: 15 August 2023
Huddleston
United StatesThe property was not updated and not very clean. When we checked in, the room they originally put us in was not clean. They immediately put us in a different room, however the toilet was broken in that room. It took them two days to fix it. We were not discounted, but charged full price. Star was not friendly, but also not rude. Just short and to the point.
Good location
Stayed in August 2023
Reviewed: 1 August 2023
Buchanan
United StatesCard losing program, carpet felt sticky.
First day was good, cards for the door had to get reprogram several times. Towel count was 2 when we booking for 4 adults, staff was nice most of time.
Stayed in July 2023
Reviewed: 17 July 2023
Christopher
United StatesThere was no milk for cereal. There was a piece of popcorn in bathroom-we did NOT have popcorn so room wasn’t 100% clean. Couch bed was too hard so she slept on couch Beds were tooooo soft and both of us adults DID NOT SLEEP! Too much chlorine in the pool and make me itchy.
The breakfast was ok.
Stayed in July 2023
Reviewed: 30 June 2023
Daren
United StatesWhole third floor smelled funny. Room had a attic access that was pumping hot muggy air into our room with a broken ceiling tile. Otherwise everything was fine
Breakfast was fine
Stayed in June 2023
Reviewed: 19 May 2023
Edward
United StatesThe TV was appalling. Extremely difficult to change channels with a remote that doesn’t have the decimal button. The TV required the input of either 1 or 2 numbers followed by the decimal follows by another number. Ie: 12.5. If you wanted to watch channel 12.5 you had to press 12 on the remote then the up button until you reach .5. But it wouldn’t always step upward then drop back to 7.1. At which time you start over again. Talked to the front desk about this problem and they said they couldn’t do anything about it. So, I’m sorry to say I’ll never stay there again.
The breakfast was delicious and a great variety. We enjoyed it very much. The room was very quiet and clean. Everything was fine except for the TV remote and tuning thereof. Very disappointed with that feature that apparently can not be fixed which was a great disappointment to us.
Stayed in May 2023
Reviewed: 3 February 2023
Rosalyn
United StatesThe bed slept well room was clean, however there was was only one face towel in the room.
Everything looked old fruit looked very old and overly ripe. The presentation was of quality.
Stayed in February 2023
Reviewed: 16 October 2022
Aragon
United StatesThe facility is in desperate need to some upkeep. There was rust on the door frames, the carpet seems like it could have used a good deep cleaning. The curtains only half functioned. For the lower price I guess we got what we paid for.
The beds were comfortable and clean. There was a mini fridge available for use and a nice swimming pool we didn't actually take advantage of.
Stayed in October 2022
Reviewed: 28 September 2022
Michael
United StatesThey need to work on the cleanliness of facility. Hopefully it was due to staffing issues, but floors were dirty and unkept in common areas, furniture was stained in common areas as well as room. Our room smelled of stale smoke but was bearable. Staff was accommodating when clean linens and vacuum were requested.
People are friendly. They have a good breakfast .
Stayed in September 2022
Reviewed: 5 September 2022
Shelby
United Statesthere was toe nails between the beds and molded shower curtain
it was nice
Stayed in September 2022
Reviewed: 1 September 2022
Greg
United StatesAll the towels in the workout room were dirty. There were no bagels and cream cheese for breakfast or oatmeal. Both of which I consider a healthier breakfast than the average. The only healthy item for breakfast I observed was fruit, and the variety was limited. I didn't interact with the staff too much. The lady in charge of the breakfast seemed preoccupied with something. She was helpful when asked, but not keeping the tables cleaned. The hand sanitizer was empty and away where you didn't see it until after you'd already been around the food area and probably handling items. Probably should be placed as you enter, and kept full.
The room was spacious. It had a workout room. The pool looked nice, though we didn't have time to use it; the pool was handicap accessible if the lift was working.
Stayed in August 2022
Reviewed: 31 August 2022
Mitchell
United Statesit was good
Inside pool
Stayed in August 2022
Reviewed: 24 August 2022
Ernest
United StatesThe check in because they cancelled our reservation after 6:00 and made us pay for a more expensive room.
The breakfast was good and the staff for breakfast was nice.
Stayed in July 2022
Reviewed: 9 August 2022
Rebecca
United StatesThe breakfast n pool were excellent and the staff was great too. Some things are a little run down for the price paid there but no real complaints
Stayed in August 2022
Reviewed: 7 August 2022
Haskins
United Statesno countertop in the bathroom
very friendly clean
Stayed in August 2022
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