11800 West Broad Street, Suite 1098, Richmond, VA 23233, United States
#21 of 75 hotels in Richmond
Guests' ChoiceBased on 395 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
9.3
Facilities
8.3
Staff
8.8
Value for money
8.0
Free WiFi
8.6
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End of dialog contentReviewed: 8 May 2024
Barbara
United StatesNothing
The service and facility was fine. Check-in and out was easy.
Stayed in May 2024
Reviewed: 11 April 2024
Eric
United StatesOnly Real issues was the comforter had some dried blood on it.. Need more detail to the sheets..
Breakfast can EXTREMELY be better with less cost products. Especially for the room rate that we pay.
Stayed in April 2024
Reviewed: 2 April 2024
Barbara
United Statesgrab bar in shower!
adequate, location fine
Stayed in April 2024
Reviewed: 31 March 2024
Ramoi
RomaniaToo expensive for what it offers
Stayed in March 2024
Reviewed: 24 March 2024
Jarvis
United StatesThe pillows and breakfast
The cleanliness and room layout
Stayed in February 2024
Reviewed: 20 March 2024
Carl
United StatesDesk clerk wasn’t particularly friendly at check in.
Clean, location and reasonably priced
Stayed in March 2024
Reviewed: 1 March 2024
Susan
United StatesLamps on nightstand was quite large so there wasn’t a lot of room to set up my charging station.
Room was very nice and spacious. Bathroom was very spacious and couch was comfortable and tv very large. Room was clean and bed very comfortable.
Stayed in February 2024
Reviewed: 25 February 2024
Lamar
United StatesLocation
Stayed in February 2024
Reviewed: 29 January 2024
John
United StatesThere was food in the fridge just made me feel lime the room wasn't cleaned thoroughly
Location was good I got paid a tourist fee when I'm not a tourist I like in Richmond I just wanted to be close to the events I was going to so I could walk.
Stayed in January 2024
Reviewed: 4 January 2024
Sherilyn
United StatesI didn't like that my T.V. didn't work!!!
Great location for my trip, room was wonderful- loved the kitchen feature, desk, breakfast, etc.
Stayed in December 2023
Reviewed: 2 January 2024
Augustine
United StatesNa
Na
Stayed in January 2024
Reviewed: 4 December 2023
Jeffrey
United StatesStaff was not very helpful at times. We stood there for a long time at the front desk and finally just left. Need daily room service, at least towels and wash cloths. Bar was tiny and jammed in a corner and didn’t look inviting. Overall, bit high price for just a place to sleep. Uber was VERY slow and unreliable in this area.
Location
Stayed in December 2023
Reviewed: 4 December 2023
Chelsey
United StatesParking but its the holidays so we understood
Close to EVERYTHING!
Stayed in December 2023
Reviewed: 27 November 2023
Andrea
United StatesNo blankets for the sofa bed. Breakfast was meh.
Location
Stayed in November 2023
Reviewed: 20 October 2023
Kevin
United StatesCheaper prices. Lately the room prices has fluctuated to over $300 and that is out of our price range.
NA, Departed before breakfast.
Stayed in September 2023
Reviewed: 12 October 2023
Sherica
United StatesThey did not have any bacon on the breakfast buffet. The Hotel did not have a pool. I has a sleepover with my daughter and her friends and they were looking forward to a pool.
I like that the bed was soo comfortable, the rooms were a nice size, the staff was friendly, the hotel was very nice and clean
Stayed in September 2023
Reviewed: 7 October 2023
Mervyn
United KingdomWe were disappointed to find that single use plastic and polystyrene was used at breakfast. Not very eco friendly!
The room we booked was a Deluxe King Suite which we found to be spacious and very comfortable. We particularly liked the layout of the room. We had stayed here before, several years ago, and we weren't disappointed on this occasion. The breakfast was good and there was a, relatively, good selection. The hotel is attached to a shopping mall which we found quite convenient
Stayed in September 2023
Reviewed: 12 September 2023
Attallah
United StatesParking
Convenience to restaurants
Stayed in August 2023
Reviewed: 11 September 2023
Rainey
United StatesThe was fine and how the mall is right there beautiful
Stayed in September 2023
Reviewed: 4 September 2023
Bliss
United StatesThe outdoor patio closed at 8. Wish it stayed open until 10 so you could enjoy the atmosphere at night all lit up with the lights and fire pit.
Lots of choices for breakfast options. Location was excellent. Located in walking distance of mall and restaurants.
Stayed in September 2023
Reviewed: 2 September 2023
Catherine
United StatesThe smell in the lobby smelled like a gas leak. The staff said that they’d had the gas company called on them. Change the scent it’s disconcerting to smell that when you walk in.
Location
Stayed in August 2023
Reviewed: 18 August 2023
Gloria
United StatesGood It’s was good
Stayed in August 2023
Reviewed: 30 July 2023
Keith
United StatesConvenient to highway, location great for shopping and eating (Shopping Center property) including a Boathouse restaurant connected to the hotel, kitchenette with full size refrigerator, eating area, laundry room upstairs, hot breakfast in the morning and bar in the evening
Stayed in July 2023
Reviewed: 18 July 2023
Susan
United StatesCharge for water
Great breakfast and location
Stayed in July 2023
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