66 West Illinois Street, River North, Chicago, IL 60654, United States
#53 of 182 hotels in Chicago
Guests' ChoiceBased on 1240 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.4
Facilities
8.6
Staff
9.0
Value for money
8.3
Free WiFi
8.2
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End of dialog contentReviewed: 25 May 2024
Lisa
United StatesBeds are uncomfortable. We were there for two nights. I don't think I'd be able to stay there much longer from tossing and turning at night, not sleeping well. Breakfast, while good, was very crowded.
Staff were friendly upon arrival and throughout our stay. Location is excellent, with many eating options within walking distance. Shower pressure is amazing. Room is more spacious than most basic hotel rooms.
Stayed in April 2024
Reviewed: 16 May 2024
Dudley
United StatesNothing!
We stayed in a "king" room -- king size bed with a pullout couch. It was great having the area with the couch to sit on separate from the bed. There was a small partition between the bed and the couch area, which was also great. The breakfast provided by the hotel was magnificent.
Stayed in April 2024
Reviewed: 14 May 2024
Kate
United KingdomNothing
Friendly, clean, comfortable, big rooms, good breakfast
Stayed in May 2024
Reviewed: 13 May 2024
Marlena
United StatesThe breakfast was horrid. Just nasty. I am positive you guys have had many bad reviews about that breakfast. You definitely need to do something about it.
The room size and amenities. The staff were excellent.
Stayed in May 2024
Reviewed: 13 May 2024
Tparameswary
MalaysiaNone.
The location and the hotel was very good. When we checked in we requested a high rise with a good view. They managed to give us a good view on the 10th floor which was good enough for us.
Stayed in May 2024
Reviewed: 11 May 2024
Frances
United StatesThere was loud banging in the hallways during the later evening hours. Someone seemed to have spilled some strong cleaning solution on the hallway floor.
Room was comfortable. Breakfast was nice but I've had better options at other Hyatt Place locations. Location was very convenient and close to major points of interest.
Stayed in April 2024
Reviewed: 7 May 2024
Tere
ArgentinaThe room had partial city view
A modern and comfortable hotel in a great location!
Stayed in May 2024
Reviewed: 6 May 2024
Brittany
United StatesThey need to upgrade the rooms There was no Bluetooth speaker and the couch in our room were not clean , we put blankets over the couch
Location and good costumer service
Stayed in May 2024
Reviewed: 4 May 2024
Osasumwen
CanadaParking, parking, parking It’s not specific to the hotel I hear it’s a Chicago thing The Valley parking app makes it easy to call for your car but the car drop off area is close to ( almost seems shared ) that of another hotel so it could get chaotic when trying to park or get your car
The concierge was awesome . He was very patient, went out of his way to get additional information for me.
Stayed in April 2024
Reviewed: 3 May 2024
Taylor
United StatesVery convenient location for our getaway!
Stayed in March 2024
Reviewed: 1 May 2024
Jessie
United StatesThe view from my room was less than ideal but to be expected in downtown Chicago.
The front desk staff was exceptionally friendly and helpful. Location can't be beat for the value and the hotel was lovely. Having EMA in the building was the super bonus!!
Stayed in April 2024
Reviewed: 30 April 2024
Kay
United StatesI had asked for room cleaning and did not get it the first day. I called to the desk and someone came up with towels and coffee supplies. Not as good as having a clean bathroom and made bed, but a kind effort. In the day I was leaving I had to wait 5 minutes for the elevator. I called the desk and they must have figured out the problem. No harm done.
Location and friendly, helpful staff.
Stayed in April 2024
Reviewed: 29 April 2024
Osvaldo
United StatesEverything was excellent no complaints
Staff
Stayed in April 2024
Reviewed: 28 April 2024
Nav
CanadaWhat I didn’t liked is blanket. They can do better with bedding linen
I liked the most is hotel is neat and clean
Stayed in April 2024
Reviewed: 25 April 2024
Chermaine
United StatesEverything was perfect
Everybody was nice and welcoming
Stayed in April 2024
Reviewed: 24 April 2024
Yalçın
United StatesThe pillows were not comfortable at all!
Great location, decent breakfast, and the hotel is generally well-kept.
Stayed in April 2024
Reviewed: 19 April 2024
Johnston
IrelandLack of a safe in our room
Stayed in April 2024
Reviewed: 18 April 2024
Linda
United StatesLocation
Stayed in April 2024
Reviewed: 15 April 2024
Anderson
United StatesThe faucet in the shower was broken making it very difficult to turn on/off or change temp.
Stayed in April 2024
Reviewed: 15 April 2024
Ida
United StatesNo coffee in the lobby until breakfast opens…and the coffee in the room is just not decent. As others said, breakfast was not bad but somehow felt not quite enough…and it was packed all the time.
Great location..big rooms. We walked every where and there was an abundance of good restaurants nearby. Staff was very helpful and housekeeping came each day. It’s a good value.
Stayed in April 2024
Reviewed: 8 April 2024
Matthews
United StatesThere was no pool
Stayed in April 2024
Reviewed: 4 April 2024
David
SpainThe breakfast wasn't very well organized, sometimes very long queues which could be 95% solved with a different distribution. They were using A LOT of disposable flatware. Our room was located in a 3rd floor and there was a constant noise from the next building, probably different in other areas.
Nice hotel with big room, clean and very well located. Gym 24h open. Breakfast included.
Stayed in March 2024
Reviewed: 31 March 2024
Sergio
MexicoCouldn’t lock the bathroom door and it was hard to open. Air conditioner’s door was loose and feel a few times.
Location was really good, bed was really comfortable, nice options for breakfast
Stayed in March 2024
Reviewed: 30 March 2024
Sagar
United Arab EmiratesThey should add a live cooking station for the breakfast.
I stayed here for 8 nights, the stay was extremely comfortable. Location of the hotel was perfect. Walkable distance from the river.
Stayed in March 2024
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