4401 South Laburnum Avenue, Richmond, VA 23231, United States
#28 of 75 hotels in Richmond
Guests' ChoiceBased on 172 hotel reviews
8.1Cleanliness
8.5
Comfort
8.6
Location
9.1
Facilities
8.3
Staff
8.7
Value for money
8.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 16 May 2024
Henry
United StatesNone
Great
Stayed in May 2024
Reviewed: 15 April 2024
Stacey
United StatesThe breakfast was not good. The beds were lumpy and the tv went out several times
It was clean but random
Stayed in April 2024
Reviewed: 13 April 2024
Shuana
United StatesDid not know Wi-Fi was available
Location great
Stayed in March 2024
Reviewed: 11 April 2024
Nicole
United Statesnothing
that i had alot of shopping places to go to and alot of food places around to eat
Stayed in April 2024
Reviewed: 10 April 2024
Darios
United StatesThere was just one elevator working making waiting time to and from room ridiculous
Room size and cleanest
Stayed in April 2024
Reviewed: 29 February 2024
Samita
United Statesroom was little smelly !!
every thing was perfect !! breafast was awesome !!
Stayed in February 2024
Reviewed: 4 February 2024
Medina
United StatesThe lack of a USB port in the room was a little inconvenient. Had to go to Target to purchase one.
From the easiest check-in I've ever experienced to the cleanliness of the room. It was a nice stay... Without hesitancy I would stay here again.
Stayed in February 2024
Reviewed: 13 December 2023
Alesha
United StatesThe shower was absolutely awful. The water pressure was basically like a dripping. The water was also barely warm. I’ve never had a worse shower.
Nice hotel super convenient to a lot of things and appeared to be in a good neighborhood.
Stayed in December 2023
Reviewed: 11 December 2023
Christine
United StatesCarpet in rooms.
Free breakfast and location. Wishes there wasn’t carpet in the rooms
Stayed in December 2023
Reviewed: 11 December 2023
Amanda
United StatesThe AC was hit or miss and very loud
The staff was amazing! Loved the amenities and the rooms were clean!
Stayed in December 2023
Reviewed: 26 November 2023
Clearence
United StatesNothing.
The location.
Stayed in November 2023
Reviewed: 23 November 2023
Donna
United StatesLady bugs I think it was...was flying around and some dead on floor and in window
Breakfast was good and location was good
Stayed in November 2023
Reviewed: 5 November 2023
Vernon
United StatesI left a new medical thermos bottle in the room refrigerator. This thermos was brand new and contained several pens of diabetic medications. These meds are also expensive. I realized I left them and called back several hours later to see if turned into front desk or if still in refrigerator. The answer: no one turned them in and they may have been trashed. This cannister was obviously not trash, brand new. I had even left a small 5 dollar tip in room for staff, very disappointed.
Front desk staff on day one were very nice, professional. Room comfortable. Food was good.
Stayed in November 2023
Reviewed: 21 October 2023
Carey
United States$5 fee to park a car in a huge lot that obviously provides free parking for restaurants.
Close to the airport. Restaurants within walking distance.
Stayed in October 2023
Reviewed: 16 September 2023
David
United StatesThe hot water for the sink and shower took an exceedingly long time to make it up to our room. We would have to run the shower and sink full blast for 5 to 9 minutes before we could take a warm shower. I would have expected the water to be warm sooner, regardless of what floor we were on.
Breakfast was excellent. Well stocked, the hot foods were hot and the cold foods were cold. The selection was abundent and staff very friendly. The location was fine and comfortable.
Stayed in September 2023
Reviewed: 20 August 2023
Carlos
CanadaThe activity the hotel took on my card was overkill. Daily authorizations of over 1k seems extreme and unnecessary. The authorizations also take 1-3 business days to drop off. Seems completely unnecessary, they should've just charged my card once for the full amount (plus any security fees) and left it at that. Not run up my credit card several thousands of dollars. I had the money... but what if I didn't?!
Great place, nice staff, rooms are clean and there were no obvious signs of bugs. The breakfast was pretty good too.
Stayed in August 2023
Reviewed: 3 August 2023
Comfort
United StatesNo complaints
Nice location.
Stayed in July 2023
Reviewed: 26 July 2023
Olufemi
United StatesRooms have a fridge but no microwave No safe
Nice sitting area in the room
Stayed in July 2023
Reviewed: 5 June 2023
Jennifer
United Stateshow I had to come downstairs and get my own toilet paper at 10pm when I was ready for bed
cleanliness staff
Stayed in June 2023
Reviewed: 25 May 2023
Barbara
United StatesWould have gave a 10, but the bathroom was small. Clean but very small and room phone didn't work and weak wifi signal.
The location was excellent right off highway. Breakfast was really nice with great selection. We were close to everything the mall food, and entertainment.
Stayed in May 2023
Reviewed: 30 April 2023
Meredith
United Statesprice was a little more than I had wanted to spend
location, comfortable large room, great morning breakfast included
Stayed in April 2023
Reviewed: 25 October 2022
Patricia
United StatesRestaurant was not open, guests talking outside my window smoking until after 10 pm.
close to airport
Stayed in September 2022
Reviewed: 11 October 2022
Glenda
United StatesBathtub stains No cleaning of the room
Great with many choices Friendly cook
Stayed in October 2022
Reviewed: 16 September 2022
Jeffrey
United StatesAC unit was way too loud and had zero reception on my mobile phone in my room
breakfast was fine, location was great and the staff was very courteous and friendly
Stayed in September 2022
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content