201 Arboretum Place, Richmond, VA 23236, United States
#31 of 75 hotels in Richmond
Guests' ChoiceBased on 368 hotel reviews
7.9Cleanliness
8.4
Comfort
8.3
Location
8.5
Facilities
8.0
Staff
8.5
Value for money
7.7
Free WiFi
8.2
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End of dialog contentReviewed: 23 May 2024
Joseph
United StatesThe fact that we had to pay an extra $9. It's not the money, it's just the principle of it. If this was in a downtown setting where parking is scarce and a luxury, I would have understood, but that certainly wasn't the case, and there were plenty of spots. I'll think twice before booking with Hyatt again based on how we were told most locations are going to start charging for the parking. The only other thing was that the shower was a little tight
The location, it was convenient for our need. Clean, had a decent free breakfast.
Stayed in May 2024
Reviewed: 13 May 2024
Carolyn
United StatesPaying for parking. No lotion on the room
Stayed in May 2024
Reviewed: 3 April 2024
Amy
United StatesPaying for parking.
Easy check in process, quiet and clean room, friendly staff
Stayed in April 2024
Reviewed: 1 April 2024
Leif
United StatesCarpets throughout the hotel needed vacuuming, including our room when we first arrived. I think a hotel in a suburb of a small city should have free parking.
Breakfast was pretty good (not exceptional) and free, and the room quietness seemed better than most hotels. The bed was quite comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Biti
United StatesThe staff. There was one lady in the morning who had such a bad attitude and very unhelpful.
It was very clean and the rooms were spacious
Stayed in March 2024
Reviewed: 19 March 2024
Vanessa
United StatesPaid parking and no microwave
Cleanliness and room size
Stayed in February 2024
Reviewed: 19 March 2024
Kenneth
United StatesThe hotel was extremely quiet, a major plus. And it seemed it was well booked.
Stayed in March 2024
Reviewed: 11 March 2024
Phylis
United StatesBeds were not queen they were smaller, shame!parking fee 👹I would like to have coffee and water available in lobby all day, we expect this
Liked breakfast and room layout
Stayed in March 2024
Reviewed: 3 March 2024
Armesha
United StatesThe side door. I had to park around back and tried to use the side door to avoid walking all the way to the front because of the rain and my card key would not work on that door. I believe it’s broken. I tried to add my firestick to the tv so that I could watch my apps and it wouldn’t work on the tv. It just kept buffering.
Breakfast was good. A little crowded but expected for a sold out hotel. I love the shower. The water was consistently hot the entire time. It was quiet which was exactly what I was looking for.
Stayed in March 2024
Reviewed: 4 February 2024
Rick
United StatesParking fee
Did not use
Stayed in January 2024
Reviewed: 2 January 2024
Cathy
United StatesThe heating and cooling system did not operate well. The restaurant was closed for dinner. Hotel rep said the fryer was broken.
Breakfast was good and more than expected. The hotel was nice and the staff was pleasant.
Stayed in January 2024
Reviewed: 2 January 2024
Richard
United StatesGet rid of the paid parking. You are not in a big city. Also should be noted before booking.
Hotel is very nice.
Stayed in January 2024
Reviewed: 27 December 2023
Moya
United Statesgym can be better
very good for good price
Stayed in December 2023
Reviewed: 27 December 2023
Coleen
United StatesNeeds new pillows
Location to 95
Stayed in December 2023
Reviewed: 20 November 2023
Kim
United StatesThat we requested a late check out and was granted the check out by the Manager. However, the maid tried to come into the room prior to even standard check out at Noon. Then a Secondary person went to gain access to our room again and neither my husband nor I was dressed. So, it made it a bit uncomfortable.
It was quiet and very clean, comfortable.
Stayed in November 2023
Reviewed: 13 November 2023
Kisha
United StatesThe $9 DOLLAR PARKING FEE!! Either encapsulate it into the room cost or do away with it all together. No microwave was also a thumbs down.
Everything about our stay was exceptional EXCEPT THE $9 DOLLAR PARKING FEE!! That alone will have us look for the same amenities and service in another hotel MINUS the parking fee. It would be a first choice place to stay without that parking fee. Staff was amazing. Very professional and friendly.
Stayed in November 2023
Reviewed: 30 October 2023
Raisa
United StatesWe just didn’t like room placement but otherwise fine
Clean establishment
Stayed in October 2023
Reviewed: 12 October 2023
Carol
United StatesThe property is just a bit dated but still still gives off a modern vibe. This certainly not a deal breaker.
The property was very clean and the staff very pleasant, accommodating, and attentive. I appreciated having a non-dairy beverage option for my coffee.
Stayed in October 2023
Reviewed: 5 October 2023
John
United StatesRoom check in a little unusual as key did not work in door and had to be let into room and was told had to change rooms the next day. But the next day a new front desk clerk issued a room key for the same room with no problem. Also, I did not like having to pay for parking.
Breakfast choices were good.
Stayed in October 2023
Reviewed: 25 September 2023
Joanie
United StatesNeeds updates it’s look really old and used.
It was clean but you can tell it is old and needs updates. Due to rain the gym was closed because it gets wet. The luggage cart wheel was flat.
Stayed in September 2023
Reviewed: 17 September 2023
Lynette
United StatesThe mattress could have been firmer.
The breakfast had a good variety to select from. The food was fresh and hot or cold what ever the case. The bed was too soft. It had a drop were people would usually sit.That was the first time that happened to me in all my years of hotels.
Stayed in September 2023
Reviewed: 15 September 2023
Shernita
United StatesThe hotel maid in the am she was very rude busting in the door on us.
The location the quiet the cleaniness
Stayed in September 2023
Reviewed: 28 August 2023
Monika
United Statescan’t of anything however a balcony would be nice to think about for future projects
real coffee cups and other dishes at breakfast. Wonderful food and loved the items food was served in. Felt like coming down for breakfast at a family or friends home
Stayed in August 2023
Reviewed: 23 August 2023
Angela
United StatesThe breakfast hours of operation snd the staff closed 30mins earlier. The breakfast was included in the price of your stay.
Location and the room
Stayed in July 2023
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