10220 North Metro Parkway East , North Mountain, Phoenix, AZ 85051, United States
#132 of 132 hotels in Phoenix
Guests' ChoiceBased on 347 hotel reviews
7.7Cleanliness
8.2
Comfort
8.3
Location
7.9
Facilities
7.9
Staff
8.6
Value for money
7.5
Free WiFi
7.7
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End of dialog contentReviewed: 21 May 2024
Andrea
United StatesThe rooms were a little dated, and I would’ve liked to have more technology for the TV such as streaming apps and the ability to cast from my phone at least. The plugs were all faulty so it was hard to keep my phone charged because the plugs kept falling out of the wall plugs that was annoying. There also was no place to charge the USB cord so you had to use the outlets. All the outlets were faulty in the room. Thankfully, I had my own power chargers that didn’t require an outlet.
The location was great, and the staff were very friendly and good with customer service. I love the cookies. They’re always amazing. Everything was clean and I love that the staff came into my room, unexpected and cleaned everything and brought new towels in.
Stayed in May 2024
Reviewed: 16 May 2024
Edward
United StatesGood value in this season in Phoenix The lobby was very comfortable
Stayed in May 2024
Reviewed: 12 May 2024
Gregory
United StatesThe carpeting was outdated and not clean. The pool was not working. Touch up work and painting needed in room.
The Beds were comfortable. The staff was friendly and accommodating.
Stayed in May 2024
Reviewed: 12 May 2024
Sam
United KingdomWe had a cockroach issue
Rooms was a nice size
Stayed in May 2024
Reviewed: 7 May 2024
Himanshu
United StatesCleaning service was bad. They didn’t change or took bad shower towel and also they didn’t put body wash not single day not cleaning room properly I have to go front desk to get towel and body wash everyday
Property was good
Stayed in May 2024
Reviewed: 1 April 2024
Gina
United StatesJust a little older than other locations I’ve been to but it was clean. They should remove the wall texture and the popcorn ceilings to upgrade it it kinda felt like if I wasn’t in a double tree.the pool was also not filled.
It was clean, the staff was nice. The gym was also nice.
Stayed in March 2024
Reviewed: 26 March 2024
Janelle
United StatesDidn’t help that the mirror in our room was not bolted on the wall in our room fell twice once on me once on my puppy. Also it’s a big hotel and only one elevator for the whole building
Staff was extremely helpful and kind. Hotel is in a great location convenient for places to eat and go to for activities. Pet friendly! Safe.
Stayed in March 2024
Reviewed: 7 March 2024
Mary
United StatesNeed some maintenance done.
Breakfast was very good.
Stayed in March 2024
Reviewed: 2 March 2024
Madeline
United StatesNo outlet for usb to charge phones
Location
Stayed in February 2024
Reviewed: 16 February 2024
Elizabeth
United StatesHad to call maintenance to adjust heating. No microwave in room. No cups for coffee.
Breakfast buffet had alot of options. Beds were comfy.
Stayed in February 2024
Reviewed: 26 January 2024
Perry
United StatesClose to restaurants.
Stayed in January 2024
Reviewed: 10 January 2024
Jennifer
United Statespool not working
staff was great
Stayed in December 2023
Reviewed: 8 January 2024
Sarah
United StatesI wish the rooms had a microwave.
The staff was amazing, friendly and helpful! Anything we needed was taken care of quickly.
Stayed in January 2024
Reviewed: 18 November 2023
Jobe
United StatesThe rooms are getting older and could use some refurbishing......
Excellent breakfast; good staff; it is possibly the quietest room of any-----no con stand running of AC or heating......someone did a good job of designing the rooms so nice and quiet.
Stayed in November 2023
Reviewed: 13 November 2023
Anthony
United StatesWay too expensive. 3 nights $900. That’s crazy. Id go somewhere else
Stayed in November 2023
Reviewed: 6 November 2023
Cheryl
United StatesThe pancakes had a weird taste and texture, was under cooked as well
Stayed in November 2023
Reviewed: 27 October 2023
Chona
United StatesThe pool was closed
Good housekeeping
Stayed in October 2023
Reviewed: 25 October 2023
Sheri
United StatesI didn’t have anything I didn’t like
Staff was very helpful and friendly. The breakfast was fantastic and conveniently located on property
Stayed in October 2023
Reviewed: 24 October 2023
Angela
United StatesThe closet was small
Staff was wonderful. They provided a microwave for me. Cookies were awesome
Stayed in October 2023
Reviewed: 23 October 2023
Diane
United StatesFree breakfast. Didn’t know I had choice between between buffet or order from menu.
Good. Costly
Stayed in October 2023
Reviewed: 25 September 2023
Yuridia
United StatesPillows weren’t great, older hotel, rooms are on the smaller side and has a weird smell.
The shower has great water pressure. Clean and friendly staff.
Stayed in September 2023
Reviewed: 6 September 2023
Eduardo
United StatesWall outlets not holding plugs..two lamps didn't work
Access to freeway
Stayed in September 2023
Reviewed: 5 September 2023
James
United StatesMy wife thought our dinner had a little too much salt in the pinto beans, but otherwise everything was ok.
We didn't eat breakfast at the hotel. We did like it a lot, and will seriously consider staying there again if we return to Phoenix for any reason.
Stayed in September 2023
Reviewed: 26 August 2023
Chris
United KingdomLocation is great after an eleven-hour flight into Sky Harbor - easy to get to, plenty of parking, staff are friendly on arrival. Rooms were spacious - we requested interconnecting rooms and front-desk staff sorted this out for us - and the beds very comfortable. Only stayed a single night, but the pool was lovely and had families in up until the closure time. Breakfast was very good: a wide range of choice meant our party of five could each have the exact breakfast they wanted!
Stayed in July 2023
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