9801 Carnegie Avenue, Cleveland, OH 44106, United States
#17 of 75 hotels in Cleveland
Guests' ChoiceBased on 128 hotel reviews
8.3Cleanliness
8.7
Comfort
8.8
Location
9.3
Facilities
8.5
Staff
8.8
Value for money
7.5
Free WiFi
9.1
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 13 May 2024
Maryann
United StatesNothing.
The bed was great! I ned a new one - what is the make of the beds you use?
Stayed in May 2024
Reviewed: 28 March 2024
Marilyn
United StatesBathroom needs a refresh.
N/A
Stayed in March 2024
Reviewed: 25 March 2024
Charlene
United StatesHard hard bed
Clean!!!!!! Mostly quiet head helicopters for hospital The skyway to Hosp and parking garage was excellent
Stayed in March 2024
Reviewed: 11 March 2024
Rhonda
United StatesI have no complaints
It worked perfect for my needs. Would choose to stay there again.
Stayed in March 2024
Reviewed: 22 November 2023
Abdulrahman
Saudi ArabiaThe rooms and the staff
The experience was very nice
Stayed in November 2023
Reviewed: 25 August 2023
Hazel
United StatesPrice was high. But Had to stay near hospital.
Stayed in August 2023
Reviewed: 31 July 2023
Theresa
United StatesUncomfortable beds and no soda/water vending machines. Not even complimentary coffee in the morning.
Pretty
Stayed in July 2023
Reviewed: 15 June 2023
Laurie
United StatesPoor road conditions getting to hotel. Pricey!!!!! Breakfast was even EXTRA after spending over $300.00 per night
Stayed in June 2023
Reviewed: 4 May 2023
Steven
United StatesPrice
Convenient location for hospital
Stayed in April 2023
Reviewed: 1 April 2023
Anthony
United StatesNo place to plug in to change your phone USB port
Location
Stayed in March 2023
Reviewed: 7 February 2023
Stephanie
United StatesThe pillows were feathers -- comfy but bring a pillow cover if you tend toward allergies. The provided handsoap/shampoo/etc. were all notably scented. I would have appreciated a full mini-fridge instead of a half.
It was clean and very well staffed. The staff were very kind. They went above and beyond. For example, a housekeeper offered to change sheets after my partner had surgery so we would have clean sheets. We also changed when we were leaving several times, and they worked with us easily and cheerfully (staying in the same room). The bed was comfortable; room service was good; and it was quiet. They were food allergy aware. The location on the skyway was very convenient.
Stayed in February 2023
Reviewed: 7 December 2022
Patricia
United StatesRoom and bathroom nice size. The only down side rm was not updated! Needed more iPhone plugs.
Stayed in December 2022
Reviewed: 21 November 2022
Carmen
United Statesomg- was impossible to keep room comfortable:( always cold- had thermostat at 80
staff incredibly helpful & pleasant. specifically Mark (front desk) & our room service individual (never got his name)
Stayed in November 2022
Reviewed: 6 October 2022
M
United Statesrooms have design flaws: chain to raise/lower window blind is hidden behind 2 sets of drapes with a floor lamp in front, smoke detector with blinking red light directly over bed, feather pillows (not down) are incredibly uncomfortable. Dinner chef excellent, bfst/lunch chef not so much.
staff were superb, location was great, very clean well-appointed rooms
Stayed in October 2022
Reviewed: 13 September 2022
Rich
United StatesLittle pricey and added extra cost to room service with out notice
Nice place, very accommodating, Lucia the waiter at breakfast was the best
Stayed in September 2022
Reviewed: 5 September 2022
Howard
United Statesroom service uneven, forgot wash cloths, sugar etc for coffee machine
clean good location
Stayed in September 2022
Reviewed: 18 August 2022
Laurie
United StatesPrice was expensive. My spouse was a patient at Cleveland clinic
Stayed in July 2022
Reviewed: 8 August 2022
Jeffrey
United Statesfound some hairs in the sink and bathtub and what looked like vomit on the wall near the toilet. other than that very clean
staff were amazing and respectful.
Stayed in August 2022
Reviewed: 16 July 2022
Mohammed
Qatarlevel of service isn’t 5 star
location
Stayed in July 2022
Reviewed: 28 May 2022
Dalila
United StatesExcellent location, amenities, room service and staff was very helpful!
Stayed in March 2022
Reviewed: 6 April 2022
Luigi
United StatesExpensive, but worth it.
Very clean and comfortable.
Stayed in April 2022
Reviewed: 23 March 2022
Frank
United StatesThe lobby and ground floor public areas are stylish but very cold and unwelcoming. More like a convention center than hotel. Despite nation-wide and world-wide clientele no WSJ or NYT newspapers. Hate those foam mattress overlays which raise the level of the bed to ridiculous heights, and are difficult to get out of.
Reason to stay here is, of course, that it is connected to the buildings of the Cleveland Clinic. Rooms are large, well appointed, and clean. Club Level amenities are a real plus since most guests never leave the CC campus or the hotel. And, I gladly award an entire extra star for hotels with hooks in the bathroom. On request they will supply special furniture for those in need after surgery.
Stayed in March 2022
Reviewed: 1 March 2022
Patricia
United StatesLoved everything
Convenience and great food
Stayed in January 2022
Reviewed: 1 March 2022
William
United States75.00 unknown charge.
Stayed in February 2022
Cannes, France
Auckland, New Zealand
Mondfeld, Germany
Powick, UK
Hammond, USA
Curvelo, Brazil
Venice, Italy
Tel Aviv, Israel
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content