411 William Street, Downtown Key West, Key West, FL 33040, United States
#7 of 51 hotels in Key West
Guests' ChoiceBased on 445 hotel reviews
9.1Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.2
Staff
9.5
Value for money
8.6
Free WiFi
7.5
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End of dialog contentReviewed: 26 May 2024
Brenda
United StatesBeing on the 3rd floor with no elevator. Especially getting luggage up there.
Great location. Very tropical!
Stayed in May 2024
Reviewed: 25 May 2024
Gerald
United StatesRooms and beds a bit dated. Pillows were not very comfortable
Location and the grounds were well kept and quite lovely
Stayed in May 2024
Reviewed: 24 May 2024
Rachel
Cayman IslandsThe furniture in bedroom (chest of drawers) were old and non functional. I guess it’s part of the rustic look.
Cleanliness. Prompt room service. Location Excellent staff. Hotel very accommodating with packages
Stayed in May 2024
Reviewed: 21 May 2024
Kathy
United StatesEverything was great!
Clean, comfortable room with space to relax, friendly staff
Stayed in May 2024
Reviewed: 16 May 2024
Sandra
IrelandNothing
Location was brilliant with 3 min walk to the marina & 12 min walk to Duval St. We parked the car when we got there & only used it when we were leaving. Hotel was beautiful & has everything we could ask for
Stayed in May 2024
Reviewed: 14 May 2024
Abbott
United StatesNo parking on premises & street parking is often difficult Guests smoke outside & pool area
Excellent location as walking distance to waterfront and Duval attractions Comfortable beds, linens, towels & beach towels Mini fridge & microwave & coffee machine Pool area good to relax Discount coupons for nearby bakery
Stayed in May 2024
Reviewed: 13 May 2024
Joyce
United StatesEverything was excellent, no complaints
Our room was excellent, fit our needs perfectly and extremely clean and comfortable. The staff members we encountered were friendly, accommodated and friendly. Easy waling distance to everything that we wanted to do.
Stayed in May 2024
Reviewed: 12 May 2024
Jim
United StatesExcellent location in a garden like setting. 5 minute walk to Duval St.
Stayed in May 2024
Reviewed: 7 May 2024
Williams
United StatesNo complaints
The grounds were pristine and very relaxing. Like a small tropical jungle. The room was on the 2nd floor(room 5) with huge balcony that overlooked a not so busy street which was perfect for my morning coffee
Stayed in May 2024
Reviewed: 6 May 2024
Deanna
United StatesUnfortunately, the room we stayed in the bed was very uncomfortable and the window unit AC didn’t cool down the bedroom area and there’s no fan and it was warm
Great location great vibe love the pool.
Stayed in May 2024
Reviewed: 27 April 2024
Tammy
United StatesNothing not to like. Check in was easy. All staff were professional and efficient. The location was great. Facilities were amazing. Do not hesitate to book!
Loved everything! Great location. Close to everything and very walkable yet just far enough away to be secluded and private. Having a suite was great. So nice to have room to spread out and kitchen facilities! Also, having a pool was great for relaxing after a long day of walking!
Stayed in April 2024
Reviewed: 21 April 2024
Elana
United StatesThe pool was not clean.
Excellent location. The day staff during the week was very nice and helpful. Cute little “apartments” to stay in. Had laundry available to residents (although you need quarters!)
Stayed in April 2024
Reviewed: 20 April 2024
Lauren
United StatesGorgeous gardens and a great pool! A tropical oasis!
Stayed in April 2024
Reviewed: 15 April 2024
Alison
United StatesLocation fantastic walking distance to everything key has to offer, felt like you was staying in a secluded tree house quiet
Stayed in April 2024
Reviewed: 14 April 2024
Brienne
United StatesNA
Great location, clean, friendly and helpful staff.
Stayed in April 2024
Reviewed: 4 April 2024
Courtney
United StatesOne of my favorite properties in KW. The grounds and rooms are excellent
Stayed in April 2024
Reviewed: 3 April 2024
Brigitte
United StatesThe ceiling fan in the bedroom wasn't working properly. It was a little warm sleeping. Had to ask for a box fan.
Nice property. The location was great. Grounds are well maintained. We stayed at the Cigar house. Will go back again.
Stayed in April 2024
Reviewed: 1 April 2024
Bruce
United StatesNo issues
I liked the old original style, the way the center area is hidden away from the streets.
Stayed in March 2024
Reviewed: 31 March 2024
Erin
United StatesI can't think of anything I'd change.
This was our first trip to Key West... and it didn't disappoint!! And that's mostly because we had a great start at the Island City House Hotel!! The buildings are gorgeous architecture. They've really tried to preserve the old world charm while updating for modern tastes. We stayed in the 2 bedroom suite with my sister and her new husband. The living/dining room was plenty large for us to sit and hang... and we didn't need it, but the couch was a pull out to accommodate 2 more people. The kitchen was fully stocked and usable with a microwave, stove, refrigerator, sink. They offer complimentary coffee, water, snacks, and stock daily. The bathroom was so cute and well decorated. The water pressure was quite good!! I'm not used to that on an island. The bedrooms were nice. A bit smaller but we don't need a lot of room. There are tvs in both bedrooms. THE BEST PART.... is the bicycle rentals... these bikes... saved our world lol. They are $15/day. By far the best money we spent down there!! Cars are basically unusable... bikes are a must on the island!! The grounds and gardens... are spectacular. Absolutely amazing. It's so calming to sit in the sitting areas and just hear the water, birds, wind.... love it. The pool was nice, private, great furniture. We also received a $5/day coupon the the nearby bakery (3min walk)... which had the BEST croissants I've ever had... We will definitely be return customers. Thank you so much.
Stayed in March 2024
Reviewed: 28 March 2024
Aleksandra
United KingdomThe location and the gardens
Stayed in March 2024
Reviewed: 23 March 2024
Dave
United StatesPerfect location with easy access to the ferries and Duval Street. Spectacular gardens and nice pool.
Stayed in March 2024
Reviewed: 22 March 2024
Cindy
United StatesThe kitchen pans
Aesthetically beautiful, the tropical canopy was amazing. The house spoke history. It is clean and comfortable with just the right blend of very old meeting semi new. The convenience of being so close to walk everywhere was great. When not out & about this property provided enough beautiful spaces to relax and enjoy your surroundings.Our stay here was wonderful and we will absolutely recommend this property.
Stayed in March 2024
Reviewed: 22 March 2024
Jean
United StatesLocation was fantastic, rooms were charming and comfortable, staff was gracious & accommodating, went the extra mile.
Stayed in March 2024
Reviewed: 17 March 2024
Janica
United StatesNone
Gardens, Bert, Cigar House setting, hammock, pool, furnishings and kitchen, friendly staff, relaxing overall atmosphere
Stayed in March 2024
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