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Reviews of Holiday Inn Resort Jekyll Island, an IHG Hotel 3 stars

701 North Beachview Drive, Jekyll Island, GA 31527, United States

#11 of 12 hotels in Jekyll Island

Guests' Choice

Review score

Based on 1029 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    8.1

  • Location

    9.1

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.3

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 1 June 2024

    7.0
    Nice. 3rd visit to Jekyll. Might return to HI.
    • Leisure trip
    • Group
    • King Room - Oceanfront
    • Stayed 3 nights
    • Submitted via mobile

    Pool noise. Speakers on and off at pool. Music was loud and too much with construction noise, trucks moving around.

    Enjoyed Beach House breakfast included with reservation. Tasty and good variety. Pleasant staff. Coffee good. We sat inside. Double Queen room had good space, comfortable beds and pillows. ALWAYS love white bed spread. Shower hardware needs updating. TV didnt work but on site maintenance, Henry, came to fix right away at 9:30pm. Pool experience was enjoyable. Thumbs down on unexpected construction dust and noise.

    Stayed in May 2024

  • Reviewed: 31 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • 2 Queen Feature- Oceanfront
    • Stayed 3 nights
    • Submitted via mobile

    Playground

    Location

    Stayed in May 2024

  • Reviewed: 27 May 2024

    8.0
    Served its purpose, and we understand renovations are underway. Overall a beautiful location and as,
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds- Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom faucet was super loose, handle missing from cabinet, lampshade was busted, iron did not work.....all in all little small details ..that were easily overlooked...but... still obersrvible.

    Pleased at how easily accessible the beach was. Room was fine... work out facility was not available which was disappointing.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    8.0
    Quick trip to beach, unfortunately beach had too many jellyfish, not holiday Inn issue.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Oceanfront
    • Stayed 3 nights

    I'm use to Holiday Inn Express where breakfast included. When pool area food/drink area is finish construction this area will be better. Direct TV issues, not all channels available.

    Large rooms. Pool area.

    Stayed in May 2024

  • Reviewed: 18 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • King Room - Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    We had trouble with the toilet not flushing after the first night. The breakfast at the restaurant was cold and I got sick.

    Being on the beach was good.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    A nice weekend getaway
    • Leisure trip
    • People with friends
    • 2 Queen Feature- Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    Construction left little in terms of parking as well as obscured views of the ‘oceanfront’ room

    Location of the property was convenient to the beach

    Stayed in May 2024

  • Reviewed: 4 May 2024

    8.0
    Very good
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The location is great! Right on the beach. We enjoyed the bikes the hotel offered. There's a gorgeous bike path along the coast.

    Stayed in April 2024

  • Reviewed: 2 May 2024

    9.0
    Great family spot
    • Leisure trip
    • Family with young children
    • 2 Queen Suite Feature - Oceanfront
    • Stayed 4 nights
    • Submitted via mobile

    I wish our room had been stocked with more towels

    Loved the set up for our family of 3 plus a dog. Quintessential beach hotel, unfussy. Comfortable beds, good water pressure, Dove bath products. We had plenty of space and privacy. We are looking forward to visiting again when the new restaurant is finished. The breakfast buffet was good value combined with the stay and we were given vouchers for free kids meals for the entire stay.

    Stayed in April 2024

  • Reviewed: 30 April 2024

    7.0
    Great location, rooms could be MUCH better lit
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Oceanfront
    • Stayed 1 night
    • Submitted via mobile

    No lighting in room -- very dark. Bathroom smelled awful from the moment we checked in and did not improve. Very unsafe trying to get to our room "oceanside" after dark. Hotel does not respond to Booking.com messages or questions from the guests.

    Hotel does not respond to ANY booking.com messages -- We had asked questions about the pet policy and after no answer (3 messages over 2 weeks time), we tried to cancel the reservation. No response to that request either! We sent a total of 5 messages over 3 weeks, and Booking.com agents sent two messages to cancel. NOBODY RESPONDED TO THE BOOKING AGENTS AFTER ONE WEEK!!! The hotel finally responded to us THE DAY AFTER WE CHECKED OUT. Bathroom smelled like rotten eggs from the moment we checked in, we had to keep the door closed the entire stay. No actual lighting in room -- only one dim nightstand lamp btwn the beds -- that's it -- no other light source for the entire space. It was too dark to read, re-pack, or even see the carpet clearly. Property was fine, but has ZERO lighting to get to your room safely if you pay extra for "OceanView". We really liked The Beach House restaurant nextdoor -- they were great with our two little dogs and the food was better than expected. Excellent fish and chips and Low Country Boil. Breakfast was lovely -- small buffet, but everything my husband liked was on it.

    Stayed in April 2024

  • Reviewed: 23 April 2024

    7.0
    Ocean view and sounds make all of the negatives seem trivial.
    • Leisure trip
    • Family with young children
    • King Kids Suite- Oceanfront
    • Stayed 1 night
    • Submitted via mobile

    The rooms aren’t cleaned very well. There are many spider webs in the corners with little spiders. The vent covers & window sills are dirty and a lot of the walls need to be washed or painted. The pool is out of commission now too.

    Beautiful location with an oceanfront balcony. Amazing views & calming environment. Beds were comfortable, pillows were great, towels nice & soft. You don’t need to get in your car to enjoy the outdoors. Lots of good seating options. Great size room with many extras & great value for the price.

    Stayed in April 2024

  • Reviewed: 22 April 2024

    8.0
    Great room, beautiful view.
    • With a pet
    • Leisure trip
    • Couple
    • Queen Suite with Two Queen Beds- Oceanfront
    • Stayed 2 nights

    We requested and received a non-smoking room which was important to us since cigarette smoke triggers migraines for me. The room was great but we could not go out on our balcony due to the people under us smoking on their balcony. It would be nice if they had an entire section reserved for non-smokers.

    The room was very clean and comfortable. Great location and a beautiful view of the beach.

    Stayed in April 2024

  • Reviewed: 19 April 2024

    7.0
    We had an incredible time. I did notice some broken bottles in the room that were for hand soap and were not replaced wh
    • Leisure trip
    • Family with young children
    • 2 Queen Feature- Oceanfront
    • Stayed 3 nights
    • Submitted via mobile

    The pool water was very dirty

    The location and overall property was great we loved the playground and provided access to the beach

    Stayed in April 2024

  • Reviewed: 19 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • 2 Queen Feature- Oceanfront
    • Stayed 1 night
    • Submitted via mobile

    How short the toilets are.

    The view

    Stayed in March 2024

  • Reviewed: 17 April 2024

    9.0
    I would definitely stay there again. Wonderful view of the ocean from my room. Very nice pool.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds- Oceanfront
    • Stayed 1 night
    • Submitted via mobile

    Liked it all

    Beautiful landscape.

    Stayed in April 2024

  • Reviewed: 16 April 2024

    7.0
    Overall not to bad. Hotel dealt with most of my complaints.
    • Leisure trip
    • Couple
    • King Room - Oceanfront
    • Stayed 5 nights
    • Submitted via mobile

    Hotel under renovations and first night stay absolutely no hot water. Had to be moved to another room.

    Good location.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    I love Jekyll island will be back not sure where I’ll stay
    • Leisure trip
    • Couple
    • 2 Queen Feature- Oceanfront
    • Stayed 4 nights
    • Submitted via mobile

    The front staff was not very friendly , the toilet made noises. Just several small things that was inconvenient

    Have always liked the property all the way back to the Wanderer. Not crazy about the beach house restaurant

    Stayed in April 2024

  • Reviewed: 1 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Feature - Oceanfront
    • Stayed 1 night
    • Submitted via mobile

    Our room had no view of the ocean and smelled musty.

    The front desk staff was friendly and accommodating.

    Stayed in March 2024

  • Reviewed: 31 March 2024

    9.0
    Peaceful relaxing and plenty of fun
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted via mobile

    Close to Beach

    Stayed in March 2024

  • Reviewed: 28 March 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • King Room - Oceanfront
    • Stayed 3 nights
    • Submitted via mobile

    A bit run down

    great location and view; fire pits

    Stayed in March 2024

  • Reviewed: 17 March 2024

    7.0
    okay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds
    • Stayed 2 nights

    Walkways were not lighted. The pool was disgusting and gross. Green and black algae everywhere. Could not see bottom of the pool. No complimentary water or coffee. Water was $3.00 and coffee was $4.00. What was advertised was not true.

    Room was very comfortable and clean. Very large and a great view of the ocean.

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Holiday inn Jekyll island
    • Leisure trip
    • Family with young children
    • 2 Queen Feature- Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    The room had a wet dog odor to it.

    Excellent access to the beach out the front door. Reasonable price.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • 2 Queen Feature- Oceanfront
    • Stayed 2 nights
    • Submitted via mobile

    Construction around the pool area.

    Didn’t offer breakfast.

    Stayed in March 2024

  • Reviewed: 10 March 2024

    7.0
    pleasant
    • Leisure trip
    • Couple
    • Standard King Room - Communications Accessible
    • Stayed 3 nights

    Beach

    Beach

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • 2 Queen Feature- Oceanfront
    • Stayed 2 nights

    Staff at front desk

    GREAT BEDS, GOOD VIEW. SO SO HELP AT FRONT DESK. RELAXING TRIP . Great place for fur babies

    Stayed in February 2024

Showing 1 – 25

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